Add omnichannel campaign management and predictive dialing to Amazon Connect. Turn Amazon Connect into a complete inbound and outbound contact center solution with the addition of proactive engagement and multichannel campaigns.
| Product | Market Share (%) |
|---|---|
| Acqueon Engagement for Amazon Connect | 0.9% |
| Amazon Connect | 13.7% |
| Genesys Cloud CX | 13.6% |
| Other | 71.8% |
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