Boost Intercept Reviews

We use Intercept as a payment gateway to process customer credit cards. We receive payments through Intercept. They process credit cards from our online customers to us.

We only use them for virtual card.

Boost has helped to reduce our interchange costs. Intercept's virtual card payment process has reduced fees by about $350,000 to $400,000. 

It generates a custom file to import into our system, making posting easy. We didn't realize the full benefit until a year into our deployment. They didn't have a report built for us yet, so we weren't posting in real time. We added customers to it, so we got some immediate financial benefits, but the reporting didn't come until later.

We've saved significant time by reducing manual processing using Boost. It has saved our team about 10 to 15 hours monthly. 

It has also saved our card processing costs by around $350,000 to $400,000 and ten hours of time a month. It saves us around a quarter of an FTE.

The value we get from Boost is that we don't need to run credit cards on our network. They consolidate the cash and give it to us. 

The overall automated payment framework is fine, we haven't any issues with it. It was able to reduce some fees for us. That had a major impact. 

They had a customized file that we could import into our system to make posting easy.

Boost could add a dashboard to show who's paying us and when. We could see if there's an issue with payments and correct it. We want to see if there were issues with cards, if they didn't get run, why they didn't get run, and then we would be able to see if we could correct those issues. Currently, we need to wait for the file to come in or the customer to tell us about the issue. 

We have used Intercept for two years.

We've had no issues with stability. 

We've had no issues with scalability.

We communicate with them via email when we have issues. They're good. We don't have any issues with them. They've always delivered everything we've asked for.

We also use Billtrust. Boost has better rates, but Billtrust is a better platform. It's a better platform because it has a portal. However, Boost is about 50 to 60 basis points cheaper. We currently use both of them.

Deploying Boost Intercept was easy because we just converted existing payers over. It doesn't require any maintenance on our end. 

If you're concerned about the cost, it's compensated for by the savings you realize using the solution. Boost works. We save about $400,000 annually. 

I rate Boost Intercept eight out of 10.

My advice to anybody considering Boost would be to work through the issues. Handle them right away, don't let them fester. 

We use Boost Intercept because we integrated their business to solution a manual process that we had, which involved processing virtual credit card payments that were coming into our alias and we were processing manually. They are automating that, so we redirected those payment requests to go to our designated inbox that we have with Boost Intercept, and they are processing them automatically. Then we are getting the payments to flow back through our payment processing, payment application tool and they get automatically applied in our ERP. We are considered a supplier in these three categories.

I find the automated payment framework very helpful. Since we have started with it, we have saved over 400 hours of human intervention and human processing. Boost Intercept has helped me tremendously in reducing manual workflows.

In terms of hours, Boost Intercept has saved us over 400 hours in the last few months. We will not even count May and June because those were like kind of getting integration months. From July, August, September, and October, for four months it has been over 400 hours.

Boost Intercept helps reduce fraud because we do not have to handle the payments and all of these payments that are being processed are coming from our customers. There is a starting point from the customer, which is a great thing, and then they do not have to pass on sensitive information to our team. From a security standpoint, it is more safe.

I have not noticed any issues so far with Boost Intercept. We have additional automation needs that we are looking for outside of this virtual credit card process that they are looking into for us. I do not see any red flags at this point; they have been really good on this virtual credit card piece and possibly can help us solution other things.

We are looking to have a smoother process, an automated process for the other customers that are not using virtual, who are our end users making payments by credit card. That is still a manual process for us. We still have to take the information and enter it in the system and process it on the spot. We are looking for some automation there where we can maybe have a link or something, and that way Boost Intercept can process these payments for us as well.

I have not seen any instability with Boost Intercept; there is no lagging, crashing, or downtime at all.

We are considered a large company, and so far from what I have seen, Boost Intercept has been able to handle all of our concerns. We are even talking about taking this a step further for a solution with other credit card payments, and they seem to be able to help us. In terms of their scalability for our needs, their service has sufficed in meeting all of our needs at this point.

We have been dealing directly with their technical team at Boost Intercept, so we have not opened a ticket or anything like that. We reach out if there is an issue that we had with reporting directly to them. We have contacted them, but not through any ticketing service or anything.

Their support has been very timely, usually the same day, and very thorough in terms of the quality of their answers.

Positive

We have not tried using anything similar to Boost Intercept. We have an EIPP portal that we tried to get off the ground through our collections tool that we have with HighRadius, but we have had very low adoption, and that would be a self-serve thing that we were trying to direct these payments to, and it did not really work.

The initial deployment of Boost Intercept in the system was very easy. We are just redirecting our customers that are these third parties to that lockbox. There was just making sure mapping the payments worked, and we did some testing, but there was no system integration, nothing. It was just really making sure that everything worked. There were tweaks in terms of reporting that our team uses for reconciliation, but nothing. I would say it was very easy compared to other integrations that we have had.

This was over a couple of months; we were meeting on a weekly basis from May until June or July, but it was not like they were working on it the whole time. If I had to put a time on it, maybe a week or two tops, but again, it was piecemeal because of us.

We have recognized savings in interchange fees. Our average is at like 3%, and we are getting to about 2.5%, so we are saving in addition to human intervention and time, we are saving on the fees as well.

Boost Intercept has helped us decrease our overall card processing costs. We are saving at least half a percent, along with the other savings and time.

We have been recognizing savings from Boost Intercept, and in terms of what they are doing, we are not even paying for integration costs. We are not paying them for their service other than the processing fees, so I think it has been a win.

Everything is taken care of by Boost Intercept; there is nothing really on our end that requires maintenance.

I am a client of Boost Intercept, not in any official partnership or as a reseller of their services. I would rate Boost Intercept a 10 out of 10 overall.

We leverage Boost Intercept to increase onboarding of our vendors to the E-Pay solution. Because Boost Intercept leverages straight-through processing, it's easier to onboard vendors rather than traditional E-Pay.

Boost Intercept has allowed us to extend our DPO.

The automated payment framework is satisfactory, and we have not had any issues with the processing of payments. The impact has been that it increased our onboarding of vendors to the program, enabling us to grow tremendously. With the traditional E-Pay program before working with Boost Intercept, we struggled to add vendors and grow the program but with Boost Intercept straight through processing vendors are higher adopters of the program. Another reason we are able to onboard more vendors is that with Boost Intercept we can negotiate what are termed proprietary rates. We are able to negotiate lower rates with several of our large vendors which is not an option with traditional Epay. This has been a key part of the program's success. 

When Boost Intercept successfully onboards a vendor, they send a notification to the AP team to update the vendor for payment processing. Due to regulations, we have to add the vendor into the site we're processing out of. It would be beneficial if there could be a file feed that goes from Boost Intercept to our processor, our bank partner, to add that automatically rather than requiring manual input from the client.

I've been partnered with Boost Intercept for approximately five years. 

I haven't noticed any system issues with Boost Intercept. 

It's very scalable. We're a multi-billion dollar company with many vendors and invoices that process through Boost Intercept and we're continuously growing the program.

I contact my relationship team whenever we have file delivery issues. We have a team that we email, they hop on a call immediately and we find a solution. It's a very quick turnaround.

Positive

We've only used the traditional E-Pay program with several other bank partners in the past. I am not aware of another vendor that processes payments in the manner Boost Intercept does. 

The setup was easy, and Boost Intercept was very engaged. They understand how to communicate effectively, speaking in basic terms when talking to the Treasury team, while switching to technical language when speaking with the IT group.

We completed any file development with an in-house team. 

The pricing is great. It's negotiable depending on your company's credit profile and bank partner. We're able to negotiate significantly reduced rates for our vendors.

I work with Boost Intercept through my bank partners, which I believe is their typical method of working with clients.

I have not used a virtual lockbox.

We have our own vendor onboarding process that includes fraud checks before we onboard a vendor, but I appreciate that Boost Intercept has their own KYC process as well. We have not had any fraudulent activity with Boost Intercept. I rate this solution 10 out of 10.

We use Boost Intercept primarily to minimize the working capital impact of payment terms for our large key customers and, in certain cases, to mitigate risk associated with high-risk customers. This solution allows us to collect payments within our desired timeframe while providing customers with extended payment terms, creating a mutually beneficial arrangement.

The automated payment framework is excellent and seamless from a collections perspective. It requires minimal effort from our back-end receivables specialist, improving efficiency and positively impacting both payment terms and cash flow.

Our automated payment framework uses a virtual card program to minimize working capital and provide value to our customers. Boost Intercept is a key partner in this initiative, consistently offering innovative virtual card solutions. This partnership has allowed us to expedite outstanding payments, improve cash flow, and streamline back-end processes. We highly value their contributions to our payment system.

Boost Intercept has helped improve our working capital management by enabling us to bring cash in more quickly and efficiently. It also reduces manual workflows by automating processes within our invoice-to-cash team.

We immediately saw the benefits of Boost Intercept. Our customers often demand extended payment terms, but to minimize working capital and risk, Boost Intercept allows us to accelerate cash collection at a reasonable rate while still offering those extended terms. This provides value to both our business and our customers.

When we first partnered with Boost Intercept, they collaborated closely with our invoice-to-cash team, automating processes and reducing manual workflows by minimizing touchpoints. This streamlined our cash application and improved efficiency in managing customer accounts.

Some customers were incurring high interchange fees, but we negotiated lower rates with Boost Intercept.

Boost Intercept helped decrease our overall card processing costs.

The Boost Intercept service is responsive and provides excellent on-the-spot communication, invaluable for addressing my numerous questions. Thanks to their helpful platform, this tool effectively minimizes working capital and has seamlessly integrated into our processes.

We were working with a low fee, but the customer's bank and Boost Intercept wanted an increase. After months of negotiation, we signed a contract with a higher fee. However, just two months later, they requested another increase, creating a pricing dilemma for us. To avoid the higher cost, we moved the customer to a different virtual card program with more advantageous pricing. While Boost was involved, the issue stemmed largely from the bank's desire for higher margins, ultimately causing a significant headache for everyone. The pricing, in some instances, is an area for improvement.

We have been using Boost Intercept for almost four years now.

We haven't had any issues with stability. If we had, Boost wouldn't be one of our top virtual card providers. It has been reliable.

Boost Intercept is highly scalable. We have implemented it across numerous customers.

We have an excellent customer support representative.

Positive

We have a few programs that we interchange based on customer needs, but Boost is our main program.

Boost Intercept has significantly improved our cash flow management. Access to quicker cash flow through their services is a significant benefit, especially at quarter ends when working capital is critical.

The pricing is generally good, although we encountered a pricing dilemma with one customer. Most of the time, we are satisfied with the costs.

The automated service provided by Boost Intercept, both through their platform and their assigned customer representatives, has been excellent. While other programs may offer slightly lower costs, they don't provide the same level of service. We are extremely happy with Boost Intercept's performance and have been pleased with our four-year business relationship with them.

I would rate Boost Intercept a nine out of ten. While the price is a concern, everything else has been excellent.

Since implementing the Boost Intercept program in 2020, we have not experienced any fraud-related issues with our customers who utilize Boost.

We have not had any maintenance issues on our end.

Users should assess their priorities. For us, bringing in cash quickly at a reasonable price is vital. The service is excellent, and we've been very happy with it.

They enable my client's vendors to accept credit cards in an automated fashion.

It is extremely simple, and the payments flow through automatically. Funds are deposited directly into the supplier's bank account without any manual intervention, creating a passive experience. Once a supplier is set up in the system, it is an automated process from that point forward.

Boost does all the heavy lifting when it comes to supplier enrollment. They have experienced customer representatives with decades of experience in commercial credit cards and B2B acceptance. As an issuer, and my client being the buyer, it is a passive experience for us because Boost takes that responsibility on and performs all enablement efforts for us.

Boost's supplier enablement programs are the most important for us. We have to have enrollment suppliers in order for us to run the business. It is imperative that we have successful enrollment campaigns. As an issuer, we have not experienced additional costs associated with Boost's supplier enablement programs.

They are very adept at creating customized solutions. They have expert knowledge in negotiating payment terms and various offers to. It is definitely not a one-size-fits-all solution. We usually customize the approach depending on the client and their supplier relationships.

We were able to see the benefits of the program pretty soon after the deployment. It takes a few weeks of supplier engagement before suppliers are transaction ready. Within the first few weeks, we are able to realize the spend on the program and see the benefits.

Their customer service is excellent. The automation streamlines the process for supplier success credit cards. It is a passive experience, which is great for suppliers who are looking to minimize their resources. This is the way to go!

They have pretty much accommodated every special request I have had. Since I have to place a response here, the only thing that I can think of improving is reverse prospecting. Boost does a great job, but reverse prospecting is always something that can be approved up from both the issuer side and for Boost. When we have a supplier that has accepted for one of our buyers, we should go back and look at all the other buyers who may potentially do business with that particular supplier. That is one of our most challenging jobs here at the bank. It is not an easy task. I know that is a struggle for everyone in the business, but the only thing that improves the business is constantly looking back to see how you can leverage those new relationships that you have on board.

I have been working with Boost for seven years.

I have not experienced any issues with stability. Once we got through our initial implementation phase, everything has flowed through flawlessly without any human intervention.

Boost has the ability to scale as quickly as our clients need them to. 

They are very responsive. Usually, we get a same-day response. If it is urgent and we make it known, they respond back right away within the hour. They are quick to set up a phone call if we need to involve our technical team and their technical team, but most things are resolved pretty much the same day.

I would rate them a 10 out of 10.

Positive

Yes, I have worked with others in the industry. However, Boost is the expert in business-to-business transactions. Their expert industry knowledge allows them to have better informed supplier conversations resulting in higher acceptance rates than others in the industry. 

I was involved in setting up the Boost relationship here in my bank.

In terms of maintenance, Boost does most of the heavy lifting. However, our clients still have to manage their vendors in their vendor master system. If a supplier elects to accept payments through Boost, the client has to update that in their records. It is not something that Boost can do for them. As far as the process goes, Boost does all the heavy lifting in terms of speaking to suppliers, getting them enrolled, and providing those details back to us, the bank, and to the client and the buyer. 

We implemented through the Boost team and I would rate them a 10 out of 10. Their enrollment experts have very specific merchant services experience and the results are proven time and time again. 

The pricing has been negotiable. It is not just one price. We are able to negotiate the price, which is great. Everything at Boost has been customized specific for our needs as well as our clients and their suppliers' needs. 

For anyone concerned about interchange cannibalization, most cases it is better to receive low interchange as opposed to zero. I have not had any issues with clients or suppliers where interchange cannibalization is causing issues. Every buyer/supplier relationship is different and the ability to offer customized interchange solutions when necessary has maximized the supplier adoption, allowing us to enroll suppliers who have traditionally said not to cards. 

I would rate Boost Intercept a ten out of ten.

We receive payments through Boost. We decided to go with them because they are a third-party company and our customer would opt into using it. We are simply receiving the payments from Boost.

Boost tends to be fairly large, so a number of our customers use it. This allows us to easily manage all of those items in one interface.

Their automated payment framework is fairly standard. Their process is fairly standard.

They help our organization reduce fraud. The people they tend to have as their account managers tend to be fairly responsive and trustworthy. This fraud reduction is important, although as a supplier, we typically do not have fraudulent transactions coming into our accounts. It is mostly things like customers being told to pay to some other bank account and things like that.

It has not helped our organization reduce manual workflows. In fact, the credit card process adds workflows for us.

Boost tends to be fairly on top of their credit card processing and payment issuing. From that standpoint, it is a big help. It tends to be the case that customers who are opting into credit cards do tend to pay us a bit faster albeit with a fee.

All the maintenance is being taken care of by Boost. The only maintenance that we have to do is to agree to enroll new customers to use Boost.

As far as credit card processors or third-party credit card payment issuers go, they are fairly easy to work with. People we work with tend to be responsive when we have concerns or questions.

If it was possible to have our payments go through Boost but have Boost initiate something like ACH payments, that would be great. ACH payments are preferable for us because:

1. We do not incur credit card fees. 
2. We do not require manual processing of each credit card authorization, which takes out a little bit of workflow. 
3. We do not have to wait for a clearinghouse to get the batch payments from the credit card companies. 

If it is ACH, we would get the ACH as a direct deposit. It tends to be a little bit faster, requires less work, and does not incur credit card fees.

They are offering such a service. If they could make that a more upfront option instead of opting into credit card payments, it would certainly be preferable to us.

We have been using Boost Intercept for at least the past five years.

Typically, I deal with Chara Fedke at Boost. Before that, I dealt with another gentleman, but for the past couple of years, I have been dealing with Chara. She has been very good and responsive. She is on top of things. We have worked together for a few years. Anytime I have a concern, question, or problem, she is usually pretty on top of it.

I am not aware of any instabilities with payments. Chara has been great. If I have any issues, she is on top of that.

Positive

We do have a couple of others. We process a number of credit card payments through FIS, Bill.com, and Comdata. Comdata is a fairly large player.

We do not pay anything. As a supplier, we are receiving our payments through Boost. There is no fee for us to opt into it. The only fee is the credit card fee.

The cost is purely the credit card fees and any fees associated with having the resources to manually process each credit card payment.

I have learned that not all customers require an opt-in for credit card payments. Oftentimes, we can accept having Boost as a payer, but we can maintain our payment method as ACH. That is something they do not tell you upfront. I do not know if it is more lucrative to them or their customer base to pay by credit card, but as a supplier, I can openly say that if we can maintain ACH payments or direct deposit payments, it is a lot better for us.

They have offered to help reduce our organization’s card processing costs, although we have an internal team that handles our credit card processing. We are probably going to continue utilizing that internal resource. We do our own negotiating with the credit card companies. We have our own fee structure and our own resources to run credit cards.

I would rate Boost a seven out of ten.

We are a supplier. We use Boost for customers who pay via virtual cards to help make credit card processing more seamless and efficient. 

We were doing everything manually before we implemented Boost. It saves significant time and makes processes more efficient. Beforehand, cards weren't charged for weeks or even months. It's definitely saving hours of work daily. 

Boost has had a big impact because we need to process the cards to get the money. The money is available in a timely fashion. We saw the benefits a few days after deployment. Within a few days, we had already started processing some credit cards through Boost.

I just like that Boost is hands-off. That's the biggest thing for me. With Boost's automated payment framework, we get a remittance detail, like being paid via ACH in our bank, and the customer's payments are processed. We don't have to worry about missing a payment. 

It would be nice if Boost had a portal where you could log in and see the transactions. I'm not sure if they don't have one, but I suggest getting one.

We just started using Boost a little over a month ago. 

We haven't experienced any instability yet.

Everything's been slowly scaling up and handling it fine. Once we get even more customers over to Boost, we'll see, but it seems like they can scale up pretty well.

I rate Boost support eight out of 10. I contacted their technical support through email once, and it was pretty quick. I got it turned around and fixed within 24 hours. The quality was good, and they provided details of what happened and ensured everything should be fixed going forward.

Positive

Boost takes care of everything, including all the maintenance. 

It's too early to assess ROI as we've only been using Boost for about a month and a half.

Boost's pricing wasn't much of a problem. It seemed fine.

There were some other solutions, but Boost was the first credit card-only solution that seemed to fit right in.

I rate Boost eight out of 10. They'll work with you to get everything you need if you're clear about everything you want.