Our primary use case is for proteomics to identify and quantify proteins and samples.
Extremely reliable, definitely worth the price, with a unique feature
What is our primary use case?
How has it helped my organization?
It has improved our organization because it is fast, accurate, and easy to maintain.
What is most valuable?
The most valuable feature I have found is the electron transfer piece is unique and helpful.
What needs improvement?
One item I would like to see improved is the ability to clean the deeper parts of the machine with simplicity.
For how long have I used the solution?
I have been using Lumos for the past four years.
What do I think about the stability of the solution?
There is definitely stability and we have only had one major repair in the past three years.
What do I think about the scalability of the solution?
There is scalability however these machines are very expensive.
How are customer service and support?
Technical support is very difficult when it comes to turnover time. They are very professional. It is very expensive and it takes a week or two to have a service take place.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy. The learning of the machine is more complex.
What about the implementation team?
The initial calibration of the machine was between two to three days.
What was our ROI?
It is definitely worth the money.
What's my experience with pricing, setup cost, and licensing?
The machine costs around five hundred thousand dollars. They offer a service plan starting at fifty thousand per year.
What other advice do I have?
I would recommend that you spend time studying the material. I would rate Lumos an eight on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
