The NobelBiz Omnichannel solution addresses all companies in the Contact Center Industry. It’s designed to be easily integrated in pre-existing infrastructures and offers a modular approach that helps customers directly manage and alter the application for easier and more efficient use. The software includes all major platforms (Facebook, Twitter, WhatsApp, voice, sms, email, and web chat) and features a simple interface that reduces dependency on IT departments and allows for an effortless transition between channels and easy supervision.
| Product | Market Share (%) |
|---|---|
| NobelBiz OMNI+ | 1.0% |
| Genesys Cloud CX | 13.7% |
| Amazon Connect | 13.2% |
| Other | 72.1% |
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