My company's ground crew and cabin crew use an application. The solution helps the application to be compatible with other devices.
Helps applications to be compatible with other devices
What is our primary use case?
How has it helped my organization?
The solution gives us access to a room feature where we can access new launches like operating systems. We didn't have to confer to any waiting period.
What is most valuable?
The product is user-friendly. We can see the logs when we find the bugs.
What needs improvement?
The tool has connectivity issues. I had raised the issue with the support team who had asked me to check my internet connection and refresh the browser. I want that communication to be present at a UI level. I want a pop-up that asks users to refresh the page or check their internet connection. The product's reports also need to be optimized and refined to be presented in a better way. The tool needs to add a search option that will help users filter and extract the information that they need.
For how long have I used the solution?
.
What do I think about the stability of the solution?
I would rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability an eight-point five out of ten. My company has more than 10 users for the solution.
How are customer service and support?
The solution's support is straightforward. They support us 24/7.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
My company selected the product based on stability, reviews, and number of licenses. This tool matches close with our requirements.
How was the initial setup?
I would rate the product's setup a nine out of ten. The tool's deployment is a half-day activity. The product's deployment was completely handled by the solution's providers.
What was our ROI?
I would rate the product's ROI an eight-point five out of ten.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a six-point five out of ten. It is neither too low nor high. The product has different packages like gold, silver, and platinum. The number of users is determined on the basis of the package. My company has subscribed for the product's annual plan.
What other advice do I have?
I would rate the product a nine out of ten. The tool is very easy to use and requires minimal training. The product's installation is user-friendly.
