SendPulse offers a comprehensive marketing solution for businesses, providing tools for email marketing, SMS marketing, and automation, designed to enhance customer engagement and drive conversions.
| Product | Mindshare (%) |
|---|---|
| SendPulse | 2.8% |
| SendGrid | 8.1% |
| Amazon WorkMail | 7.7% |
| Other | 81.4% |
With SendPulse, users can leverage a multi-channel approach, integrating email, SMS, web push, and chatbot communications into a single platform. Its automation capabilities streamline task management, enabling marketers to create personalized customer journeys with ease. The system's intuitive design supports both small businesses and large enterprises, offering scalable features tailored to diverse marketing strategies and objectives.
What are the notable features of SendPulse?SendPulse sees strong adoption in industries like e-commerce, where instant customer notifications drive conversions. Educational institutions utilize chatbots and automated emails to manage student communications efficiently. Non-profits leverage multi-channel outreach to maximize donor engagement and retention.
Polish Airlines LOT, Swatch, Karcher, Aeroflot, Radisson Hotels and Resorts
| Author info | Rating | Review Summary |
|---|---|---|
| Investor at a tech company with 51-200 employees | 5.0 | I've used SendPulse since 2015. It offers a great mix of communication channels with excellent 24/7 support. Setup was easy, and we achieved better open rates than GetResponse, though initial usability could improve for faster onboarding. |
| Marketing Manager at a non-tech company with 10,001+ employees | 4.5 | I've used this for six months. The drag-and-drop email builder is most valuable, saving me time. Setup was straightforward, and support is accessible. I've encountered no issues, though I'd appreciate more app integrations. |
| Vice President of Product at a tech services company | 5.0 | I find the intuitive builder and time-saving templates excellent. The email resend feature significantly increased my open rates, providing great ROI. Customer service is 10/10. I just wish for more blog articles. |
| Marketing and Account director at a marketing services firm with 51-200 employees | 4.0 | I found setup easy, the platform good, and chat support helpful. My ROI was 50%, but I wish deliverability was better and high-volume subscriber pricing cheaper. |
It provides a great mix of communication channels.
We have a better process of customer engagement because of the better open rate of our marketing newsletters.
It could have a little better usability to get started working with SendPulse, so people could onboard faster and start working faster.
I have used it since 2015.
I have not encountered any deployment issues; everything is quick and easy.
I have never seen downtime.
Support is great and 24x7 by email and phone.
Technical Support:The level of technical support is excellent.
We switched from GetResponse because of the lack of SMS and webpush there. We ran a test and saw a better open rate with SendPulse.
Initial setup was very easy, as mentioned.
We managed to start working ourselves, and spent a few hours to get it done.
We agree with the pricing that's more affordable than GetResponse or other services.
The drag-and-drop email builder is the most valuable feature.
It has taken less time to create more work and projects.
I would like to see more integration with other apps and browsers.
I have used it for six months.
I have not encountered any deployment issues.
I have not encountered any scalability issues.
Customer service is easily accessible.
Technical Support:Technical support is easily accessible.
We previously used a different solution. We switched for price reasons and to try new features outside of the old provider.
Initial setup was straightforward.
An in-house team implemented it.
The builder is very intuitive and easy to use. We use the email resend feature that increased our open rate.
It saves a lot of time creating emails from scratch because we can use one of their many templates and lay outs, and just customize them.
I would love to see more recommendation articles posted on the blog.
One year.
No.
No.
No.
Loved that I can get a person on phone or chat 24/7.
Technical Support:10/10
Used MailChimp beforehand, but found SendPulse to be a lot cheaper and have email resend feature that increased our open rate a lot.
The email resend feature alone made this product worth the money.
I did a lot of comparison shopping and price wise considering all the features you get, SendPulse was the best.
I reviewed MailChimp and Constant Contact, as well as several smaller companies.
System to upload contacts and build campaigns.
Would be great if deliverability % would be better.
1 week.
No.
No.
No.
Customer service with chat is really good.
Technical Support:I didn't need to contact the support team.
For different companies and projects I used ActiveCampaign, Streamsend, MailChimp, and IContact.
Setup was very easy, really good platform.
50%
Pricing is average, I like the option of buying a number of emails to send instead of paying for a subscription. I would like monthly subscribers for 15/20K to be a bit cheaper.
GetResponse, ActiveCampaign.
