I have been using Thru for approximately two years.
Scalable, reliable, and excellent support
For how long have I used the solution?
What do I think about the stability of the solution?
The stability of Thru is very good.
What do I think about the scalability of the solution?
Thru is a scalable solution.
We have approximately 50 people using this solution.
How are customer service and support?
The technical support from Thru is great.
I rate the support of Thru a five out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Thru needed an engineer to be involved.
I rate the initial setup of Thru a four out of five.
What's my experience with pricing, setup cost, and licensing?
We purchased the basic solution, only to realize that there is an add-on model that would allow us to manage workflows automatically. However, it was very expensive, so we did not use it. Our operations are a little bit limited by not having this automated workflow.
We only have our books operations in Thru and our journalists are not using it because it would have been manual work for them and they needed some integration with the manuscript submission system that would allow them to assign automatically an ID number to every dispatch. This can happen, but it wasn't included in what we purchased initially.
Overall, the price of the solution is good for what it does, but when you want to add some features it can get expensive.
I rate the price of Thru a four out of five.
What other advice do I have?
My advice to others is for them to check out if you need automated workflows for your use case because it's not included in the basic solution version of Thru.
I rate Thru an eight out of ten.
