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Ushur ServiceNow Reviews

Vendor: Ushur
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    What is Ushur ServiceNow?

    Ushur for ServiceNow is for mobile, instant, real-time resolution on the ServiceNow platform over automated messaging. Ushur integrates with ServiceNow allowing customers to confirm resolution of their incident tickets, and to request feedback with Customer Satisfaction Score (CSS) & Net Promoter Score (NPS) over messaging. Customers can confirm resolutions without logging into ServiceNow

    Ushur ServiceNow mindshare

    As of January 2026, the mindshare of Ushur ServiceNow in the Customer Communications Management (CCM) category stands at 1.5%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Customer Communications Management (CCM) Market Share Distribution
    ProductMarket Share (%)
    Ushur ServiceNow1.5%
    Quadient Inspire16.1%
    OpenText Communications16.1%
    Other66.3%
    Customer Communications Management (CCM)

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