Ushur for ServiceNow is for mobile, instant, real-time resolution on the ServiceNow platform over automated messaging. Ushur integrates with ServiceNow allowing customers to confirm resolution of their incident tickets, and to request feedback with Customer Satisfaction Score (CSS) & Net Promoter Score (NPS) over messaging. Customers can confirm resolutions without logging into ServiceNow
| Product | Market Share (%) |
|---|---|
| Ushur ServiceNow | 1.6% |
| Quadient Inspire | 16.6% |
| OpenText Communications | 16.5% |
| Other | 65.3% |
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