Service and Support
WhereScape RED customer service receives high marks for being excellent, helpful, and knowledgeable. Users appreciate the kind and personalized assistance. Technical support is generally praised for its promptness and expertise, with some noting quick resolutions and deep understanding. However, a few users report diminished support after purchase, highlighting a more money-focused approach. Many are satisfied with the helpful forums and ease of finding answers, while others benefit from on-site support and close access to WhereScape experts.
Deployment
Users found WhereScape RED's initial setup mostly straightforward and quick, with some suggesting professional assistance for smoother implementation. Concerns included ODBC connection requirements, developer access, disk usage, and metadata management. Despite these, many noted the architecture's simplicity enabled fast deployment. Challenges arose when certain system prerequisites were unmet, suggesting a need for pre-installation evaluation. Some appreciated being able to independently manage setup soon after initial use.
Scalability
WhereScape RED experiences vary regarding scalability. Some find no issues, with significant improvements in ETL processing times, even with large datasets. Others consider it unscalable for data storage and performance under specific conditions. SQL code generation surprises users positively, reducing the necessity for custom scripts. RED's performance is observed to depend on the underlying database infrastructure, like Teradata or Oracle, and the methodologies in use. Multiple users successfully work simultaneously without performance degradation.
Stability
Users have mixed experiences with WhereScape RED's stability. Some face persistent hangs and errors without clear messages, often requiring process re-generation. Resource consumption can overwhelm servers, hindering performance. However, others report high quality in releases and no stability issues during testing. Some users note remarkable maturity and stability, with few defects, while others encounter bugs impacting reliability. Despite challenges, some appreciate the tool's capabilities once integrated into their toolkit.
