What is our primary use case?
The product functions like any other scheduling tool, facilitating the execution of tasks in a customer's environment. Additionally, it supports FTP processes to various remote FTP servers without requiring a direct tie with the tool. In this case, there's no need for an agent; a firewall connection is sufficient for transfers.
What is most valuable?
The tool's online manuals and documentation are good. Its user interface is user-friendly.
What needs improvement?
The job reporting feature needs improvement.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
I rate the tool's stability a nine point five out of ten.
What do I think about the scalability of the solution?
Scalability is straightforward primarily dependent on the hardware you are using. The tool supports any number of agents or jobs, given you have sufficient resources such as RAM, CPU, and storage for the database. I'm not aware of significant limitations or restrictions on the tool's scalability; if any exist, they are likely substantial enough not to be worth mentioning.
How are customer service and support?
You can get support once you purchase the license. You can contact their support through a special portal if you encounter any issues or need assistance. By opening a ticket, you can avail support.
How was the initial setup?
The installation process is quite straightforward, although some database knowledge is required for setting up the base. Alternatively, someone with the necessary capabilities can handle this step for you. Overall, the installation is especially easy for Windows platforms.
Deployment can be completed in three days. The number of people required to manage the tool depends on the size of the environment. One person may suffice for smaller environments, while larger environments may require two or three individuals. The frequency of scheduling requests, additional responsibilities within the environment, and the company's specific needs all play a role in determining the necessary staffing. One or two individuals can handle the maintenance if the setup is stable with minimal changes. However, in the case of frequent changes, more staff may be needed to manage the tool.
What about the implementation team?
The tool's deployment can be done in-house.
What was our ROI?
The tool provides ROI by saving time on manual processes. It automates execution, providing warnings about errors and sending email notifications in case of special situations.
What's my experience with pricing, setup cost, and licensing?
Automic Automation Intelligence's licensing costs are expensive and can be yearly or monthly.
What other advice do I have?
I rate the overall product an eight out of ten. You need to be brave to explore its features.
Which deployment model are you using for this solution?
Hybrid Cloud