Service and Support
Customer service and support of AWS Control Tower show high levels of satisfaction, often rated between eight and ten. Users praise the prompt and professional responses, although wait times occasionally exceed expectations. Enterprise support is noted for its effectiveness. Technical support focuses on specific issues within Control Tower, leaving some tasks to users' teams. The quality of support varies by plan, with premium options providing personalized assistance, while developer support remains adequate.
Deployment
AWS Control Tower's initial setup experiences varied, with some finding it straightforward due to automation and pre-configured settings. Others encountered complexities, particularly with tasks like integrating Active Directory. While some took about two weeks with advanced knowledge required, others appreciated its user-friendliness for beginners, aided by guidance and default values. Suggestions included a need for interactive demos to ease the learning curve, despite documentation being available.
Scalability
AWS Control Tower demonstrates scalable capabilities. It effectively supports organizational needs and offers centralized management for accounts. Users appreciate its role in their architecture despite some regional limitations. It allows for gradual expansion and customization to suit growing workloads. Efficient for daily operations, it meets user demands without extra costs, although some commercial pricing constraints exist. Overall, ratings generally range between seven and ten, indicating satisfaction with scalability.
Stability
AWS Control Tower is generally stable, with many users rating its stability highly, often between eight and ten out of ten. Some users experience occasional disruptions or challenges, particularly when integrating existing accounts. It is praised for its reliability and user-friendly interface, though it faces malware attack concerns. AWS continuously updates it, enhancing stability. It is stable for those starting from scratch and many appreciate its comprehensive documentation and reliable performance across regions.
