Barracuda Email Protection Reviews

Barracuda Email Protection is an essential addition to our email security suite, and we use it ourselves and for other clients at present. It is simply the best anti-spam gateway I have used, better than Trend and Mimecast and other products I used in the distant past. As a front-end gateway with a well-thought-out user interface, it is easy to see messages from external clients that were either caught up in anti-spam or antivirus queues and explain to end-users what happened to their email.

I use Barracuda Email Protection with our clients as an excellent anti-spam gateway with the best logging display of messages I have seen. It is so easy to identify what happened to messages, which is so important when I am the person they call when things go wrong and messages are not received. It takes seconds to set up and minutes to configure. It is very easy to use for both my clients and myself.

The email spam filtering is very great, email encryption, and email archiving are all features that we support for our clients as part of our network security services packages.

Barracuda Email Protection has positively impacted my organization by increasing our email protection and security significantly. Our security has increased from forty percent to sixty-five percent, especially when dealing with all the threats that come through emails. It has been a great tool because we can handle email delays and delays on file scanning. It has helped us have less time chasing bad emails. The fast implementation of encrypted mail keeps employees working with less interruption since they are happy, satisfied, and secure. When our partners are happy, we are very happy.

The best features Barracuda Email Protection offers include good spam filtering and very good sandboxing of all links, as well as good encryption. It also has integrated logging for user management of their own spam. It has better filtering technology, so few are false positives as well, with excellent anti-spam engines and logging. It is extremely easy to install, configure, and set up, and there is excellent message tracking for folks that say they have not received an email they were expecting.

Integrated logging and user management make my daily work easier because it is very easy to log in and to manage this tool, hence making it a very good tool for email protection. It also has excellent, easy-to-add designated users as site administrators, and it is competitively priced.

It has a user-friendly portal, strong cloud-based features, and no additional maintenance cost, along with responsive support. Barracuda Email Protection has positively impacted my organization by handling encryption better than any other tool I have used before, which has increased our email protection significantly. Our security has also increased from forty percent to sixty-five percent, especially when dealing with all the threats that come through emails. It has been a great tool because we can handle email delays and delays on file scanning. When our partners are happy, we are very happy, and it has helped us have less time chasing bad emails. The fast implementation of encrypted mail keeps employees working with less interruption since they are happy, satisfied, and secure.

Barracuda Email Protection can be improved by enhancing the reporting feature.

The speed of the portal is quite slow, and the quarantine reports are scheduled-based and not on the spot itself.

I have been using Barracuda Email Protection for four years.

Barracuda Email Protection is very stable, as I have not experienced any lagging or downtime.

Barracuda Email Protection's scalability is very good because it handles all my clients' emails and all my organization emails. It can be used by any size of organization, hence being more scalable.

The customer support is very good, and the times that I have reached out to the support team, I noticed they are very responsive. They are quick to find a solution, and they are available twenty-four seven, so overall, it is a great customer support team.

Positive

I previously used Microsoft Advanced Threat Analytics.

I have seen a return on investment because I have saved the end-user heartache, especially since they are very secure and have peace of mind. The IT department has saved time and cost, as they do not have to run up and down fighting with malicious spam or malicious attacks. They are at peace.

In my experience, the pricing, setup cost, and licensing for Barracuda Email Protection are competitively priced, making it very affordable for any size of organization, so it is a very cost-effective tool.

Before choosing Barracuda Email Protection, I evaluated other options, including Bitwarden.

My advice to others looking into using Barracuda Email Protection is that we are using Barracuda Essentials across the organization to protect users from malicious email attacks and to secure data in the cloud backups. It solves issues in one solution: backup, protection, and reporting. All data is backed up to the cloud, including Office 365, SharePoint, and OneDrive for all users. It protects the user inbox with a myriad of content filtering and black and whitelisting. It is simple for the IT department and other departments to find quarantined emails and release them. It has increased my organization's security posture, especially when dealing with threats from emails, making it a very recommendable tool that is cost-effective and easy to use.

Our users feel more comfortable since they receive a lot less spam and phishing emails, and they love how easy it is to send encrypted emails. Barracuda Email Protection is very easy to use since it really does not take any effort from the user other than clicking one button to send outgoing encrypted emails when needed. Management is also very easy, and there is not much to do other than add or remove email addresses and add or remove domains from the spam filtering list. Overall, it is a great tool. I would rate this review an eight.

We are using Barracuda Email Protection, which is an email defense solution. We utilize the Threat Protection feature, including declination, cloud features, backup, and archiving.

We do use Barracuda Email Protection's data protection features. Barracuda Email Protection's data protection feature is effective because we are using the archiving and all emails have been archived with Barracuda Email Protection archiving.

I have found value in the actionable analytics provided. The benefits my customers have seen from the actionable analytics include pulling out more data and analyzing real-time threats.

I assess the impact of Barracuda Email Protection on compliance efforts regarding security events as good. There are two issues that I can think of in terms of compliance, such as local data storage, which they do not have. We are storing the data in another foreign country, which is not how it is supposed to be. Our data must be within the South African borders. I think that compliance part is the one that is lacking there.

Threat Protection feature is a good tool and a very efficient tool. I tried competitors' solutions.

The link protection feature is good and it impacts our organization's email safety by detecting links that other security solutions would let pass through. It locks them, blocks them, and quarantines them sometimes.

I assess Barracuda Email Protection's ability to prevent accidental data leaks as good because they are using RDL and scoring. If it finds something with a low score, it is quarantined or blocked on our end.

What I use to evaluate the effectiveness of Barracuda Email Protection's email security features are metrics depending on the scoring. Barracuda Email Protection has scoring to indicate if something is spam or a phishing link, and the scoring is at 100%. If we see that it is a false positive from our end, we release it so that machine learning could improve for next time.

I think the automatic security updates are good and very effective. These updates have helped my customers counter emerging threats by allowing them to notice if there is a new interface. We started with an old Barracuda Email Protection interface, and now you can click to get to the new interface, which I found very good and helpful.

The real-time attack detection feature has improved their threat response strategies significantly.

I think Barracuda Email Protection can be improved in the reporting part. They need to do something with the reporting and it needs to be in PDF format. At the moment, it is in Excel, and the reporting is very average. What we need to do on our side is not a standard way of reporting; we need to infuse the data that is being pulled from Barracuda Email Protection to Power BI and then generate our own reports. I am not using their report.

Regarding the price, I find it pretty expensive. It is not even reasonable; it is pretty expensive because we are dealing with the South African market and our currency is not as powerful as the dollar. That is where we are struggling a little bit with this.

I have been working with Barracuda Email Protection for about five years.

I would rate the technical support for Barracuda Email Protection as eight. They take long to respond, but they know their content and are good at it.

Positive

The initial setup for Barracuda Email Protection is straightforward and simple. The only challenge is that Barracuda Email Protection always supports cloud. We tried to implement it on-premises, but it was struggling and we had to maneuver through and resolve some conflicts so that it could accommodate on-premises Microsoft. However, Exchange Online comes through very well with Exchange Online and Microsoft 365.

You can purchase Barracuda Email Protection directly from Barracuda. We deal with Barracuda Email Protection as a Service. I have been working with Barracuda Email Protection as a Service for about five years as well. I usually recommend Barracuda Email Protection for private and government companies. I rate this review an 8.

I no longer deal with Barracuda Email Protection. We only deal with the firewall, specifically Barracuda Firewall, as the product was changed to another solution.

I stopped working with Barracuda WAF and Barracuda Email Protection last year.

With Barracuda Email Protection, the features I find most valuable are spam filtering, as it is primarily used for spam protection. The antivirus component uses an antivirus solution, though I am uncertain which specific antivirus they are using.

The customers who used Barracuda Email Protection were from the finance and banking sectors.

With Barracuda Email Protection, the features I find most valuable are spam filtering, as it is primarily used for spam protection. The antivirus component uses an antivirus solution, though I am uncertain which specific antivirus they are using.

The link protection feature has impacted my customers positively. I believe they have link protection functionality.

Regarding the data protection features in Barracuda, I am not certain which are the most beneficial.

I am uncertain if Barracuda has DLP (Data Leak Protection). They do not have DLP, I believe. The product is very basic in that regard. When we compete with FortiGate, they have DMARC capabilities. Barracuda Email Protection did not have DMARC, I think. They also didn't have DKIM. You must depend on server DKIM functionality or something similar.

In assessing Barracuda Email Protection's ability to prevent accidental data leaks, they didn't have data leak protection. I believe they lacked data leak protection capabilities. This is why my customer changed to another competitor, and we lost the project.

I think Barracuda Email Protection could improve in the future to make it more competitive by addressing the fact that Barracuda started with anti-spam and email protection, but now they are moving more to cloud-based solutions rather than device-based or hardware-based solutions. Most of the new features are for the cloud, and they work with Google and Outlook Exchange Online.

I consider it problematic that they are moving completely to the cloud. I think they should maintain something on-premise as well.

For the features I would prefer to see, DKIM is a priority. I have already protested for three years about why they cannot implement DKIM functionality.

I believe all features available in the cloud must also be available in the on-premise solution. Why would you put more features in the cloud but not in the on-premise version? The problem is their server is not in Indonesia. Their server is in the United States. In our country, you must store the data within Indonesia. This is the problem. I cannot sell your product if it is only available in other countries. This is why I cannot sell the cloud-based Barracuda Email Protection in Indonesia due to data residency requirements.

I worked with Barracuda Email Protection for approximately four years.

Customers chose a different product after experiencing a problem when they upgraded the firmware, which caused the system to restart multiple times during working hours.

They changed to Fortinet because of the instability caused by the firmware upgrade. I discussed this issue with Barracuda, but they only patched the problem repeatedly without solving it. After six months, they identified the issue and recommended upgrading the memory configuration, which solved the problem. I was frustrated with Barracuda because resolving something of this nature took six months. After four years of working with this customer, I lost the project because of this incident, which seemed like a preventable error.

When it comes to functionalities and stability, Barracuda Email Protection is still a good solution. However, regarding scalability, you must change the product box if you want to increase scalability. I am referring to the on-premise hardware version, not the virtual version. If you are using the virtual version, scalability is acceptable because you simply change your subscription and gain scalability. However, with the hardware product, you must change the box. Barracuda does not limit you based on how many mailboxes or users you have, which is one of the good things for Barracuda. This is concerning the box performance. With other products, you must depend on the number of mailboxes and users involved in the protection.

I would rate the technical support from Barracuda as three out of ten. The technical support is poor. For email security specifically, the support is inadequate. For other products such as WAF and network solutions, the support is acceptable. However, for email, the support is insufficient. You need six months to solve a problem. Every one to two months, the email system restarts. This is particularly problematic for a financial institution and banking customer.

Neutral

The initial setup for Barracuda Email Protection is straightforward because we had been working with this customer for years already. We never had a problem with the initial setup. Everything, when troubleshooting occurred, was handled appropriately. However, during the last year, I felt the support from Barracuda was unsatisfactory.

I think the costs of Barracuda Email Protection are acceptable because I am selling another software license for anti-spam, and I have no problem with that product.

I also have partnerships with Fortinet and other solutions such as MDaemon.

Barracuda Email Protection is deployed on one of my clients, serving as the main email web gateway to deliver and receive emails. It has been set up as a DNS record method and is used to scan for potentially spam or phishing emails and harmful emails to block them. It is also used to protect unauthorized disclosure of data from my clients to the outside world.

The best features Barracuda Email Protection offers are its Advanced Threat Protection and Incident Response feature. As a SOC analyst or an incident responder, I am fond of the capability of the real-time monitoring and forensics of Barracuda Email Protection. I can quickly see what the content of the email is and receive alerts if any potential phishing emails or spam emails are detected as I want. I can also identify who interacted with those suspicious emails to limit any incidents that may occur. The bulk remediation feature is something that I am satisfied with.

With Advanced Threat Protection, what I appreciate is the real-time scanning of attachments and the real-time spam protection system.

Barracuda Email Protection has positively impacted my client's organization by reducing almost 50 to 60 percent of phishing emails, making it more secure and allowing us to feel safe from phishing incidents. Overall, the spam protection is also working great and has reduced a large number of spam emails being received by the organization. The phishing protection also works exceptionally well.

I wish the interface of Barracuda Email Protection could have worked in a more responsive way, as sometimes I feel it is slow or laggy when I try to interact with it.

I have been using Barracuda Email Protection for around the last one year.

Barracuda Email Protection is quite stable in my experience.

Barracuda Email Protection has handled increases in users or email volume very well.

I have not reached out to Barracuda Email Protection's customer support directly, but my colleagues have, and they say it was a very good or very pleasant experience.

I did not use any solution before Barracuda Email Protection; I was using the basic security provided by Outlook in Exchange only.

I am not sure about the financial part, as I was not the one who deployed or participated in licensing discussions. However, preventing incidents or seeing a reduction in the volume of incidents is something that reflects a good return on investment.

I do not have insights regarding pricing, setup cost, or licensing, as I was not part of those discussions.

I did not evaluate any other options before choosing Barracuda Email Protection.

To measure that 50 to 60 percent reduction, there was no baseline created, but that is a behavior I observed on Barracuda Email Protection's dashboard and from the users. I was able to see the number of emails being blocked as phishing or spam, and also some emails that were getting allowed, probably due to some configuration issue. That is how I derived the number. My review rating for Barracuda Email Protection is 10.

I work with Barracuda Email Protection as a customer. My major use case for using Barracuda Email Protection is at 100% because we get the whole thing, but unfortunately, it doesn't do backup for us on-premises. It only backs up wherever it's stored. We have that kind of problem, but nonetheless, so far we can keep it because we haven't been hacked. It's blocking all malware, trojans, and all these things. It's doing well for us. We haven't had any attack on Barracuda Email Protection's side.

Before Barracuda Email Protection, we did use another product for backup internally until we found another solution for internal.

I'm using Barracuda Email Protection for backup and email protection for two purposes. There are also impersonation features and other capabilities, and most of it is acceptable, but the only thing I think that's missing is the WAF and some other features. Domain fraud protection is there, and it's quite comprehensive.

The biggest advantage for me in Barracuda Email Protection is that it's user-friendly, easy to navigate anytime, and the reporting is fine. Unfortunately, you can see all the message logs, which includes the inbound and outbound messages, and that puts it in a way that we feel like we can see emails that are too sensitive for management. That was one of the downfalls. If we could hide that feature, probably we could adjust the admin so we know one is accountable. But for now, once you give anyone rights, they have all the access to see the message logs and everything.

Regarding the threat protection feature in Barracuda Email Protection, it does not help to manage threats or sophisticated threats.

The reporting in Barracuda Email Protection is very good. You can do a weekly or monthly report, and it's excellent.

I find data protection in Barracuda Email Protection is adequate for us.

The downfalls I see are that it doesn't do backup on-premises, WAF is not included, and the issue with the message logs.

Something is missing in Barracuda Email Protection. I would like to see AI incorporation so that whatever AI platforms we are using should detect that something is not legitimate or whatever. If we can have that AI tool, the power tool of AI, that would be excellent.

I have been using Barracuda Email Protection for three years.

I think Barracuda Email Protection is stable and very reliable. The upgrades they do behind the scenes keep us quite happy, with updates, patches, and everything.

In terms of scalability, I would say it wouldn't be expensive to scale, but somehow it will take some other resources here in the operation of administration cost and management. Scalability is expensive for Barracuda Email Protection.

The technical support from Barracuda Email Protection is helpful; you just need to know what you want from them. I would give eight points for support from Barracuda Email Protection.

Before Barracuda Email Protection, we did use another product for backup internally until we found another solution for internal.

In terms of installation and deployment of Barracuda Email Protection, I would say installation is quite easy. It's not complicated. It's just that it's tedious because a lot of things are involved, but immediately in an hour or two, you get to complete it. It's much easier if you are using the cloud one, but if you are using the on-premises component, that's one factor I feel is tedious. The cloud one is more maneuverable to deploy.

The investment in Barracuda Email Protection is quite good for us because we see the value of money on it. We are saving a lot with Barracuda Email Protection. In an estimate, we were paying close to 300,000, but now we are sitting with Barracuda Email Protection at 100,000.

I would say the price for Barracuda Email Protection is very nice; the solution is not expensive.

I see a lot of differences between Barracuda Email Protection and other products. Darktrace is quite amazing, but the only factor I think you are much better with is the pricing, which is quite good. However, Darktrace is exceptional.

I am not using threat protection in Barracuda Email Protection. I am not using link protection; it's only looking at the M365 ones. Even though I mention some problems like the message logs or the absence of WAF, I would still give Barracuda Email Protection the maximum score. I give this review a rating of 10.

I am still working with Sophos, and I moved all our systems. Not all, but when it comes to cybersecurity, I always prefer using multiple layers of security. Sophos has been on the table since the end of 2018.

Sophos is not the only solution that I'm working with. When it comes to cybersecurity, it's one of the very few areas that I always like to have diversification because each product has its own edge. I would use Sophos for the endpoint and the servers protection, Sophos Intercept X MDR, and then I use them a little bit for anti-spam, but I use a different product solution for the mail security which is Barracuda Mail Security, and the incident response and the forensics investigation and the vulnerability assessment. I also use Microsoft Defender combined with InTune.

I am working with Barracuda products, specifically the whole cloud security suite. I'm using Barracuda Email Protection. I'm using the Impersonation Protection. I'm using the Domain Fraud Protection. I'm using the Email Gateway Defense. I'm using the response. I'm using the security awareness module as well. I'm using the Vulnerability Management.

I am now working with Capital Limited. It is still with Capdrl; Capdrl is Capital Limited. We just changed the name so we increased our portfolio. Instead of doing drilling, we're doing drilling for a source of mining services.

At the moment, I am working with Sophos Cloud, Sophos Intercept X. When they introduced the XDR, we used it and then when they introduced the Optix, we used it and then we upgraded our subscription with them to MDR. So we are now utilizing Sophos Cloud Central MDR.

Both Barracuda and Sophos have developed their dashboards, and they became much better this year. For Sophos, the reports need to be more comprehensive and I think they have introduced APIs as well.

Incident response is something that requires more development from Barracuda's side.

Regarding room for improvement for Barracuda Forensics and Incident Response, for the product, developing or improving the scanning engine is important, but it's a bit tricky. I know that they are working on it heavily. The difference between Barracuda and Sophos is Sophos focused heavily on cybersecurity while Barracuda tried to increase their product portfolio. Sometimes, in some cases, this might end up with their teams being unfocused or a bit thin and stretched and super busy. However, there is room for improvement. The product is great. The teams that are supporting are great. But there is always room for improvement. Even if you have a product that you would give a rating of 10 out of 10, there is always room for improvement. The day we stop improving is the day we die.

Regarding the scanning engine, Barracuda Forensics and Incident Response has a very good feature where you can create automated flows for how to handle specific emails that are detected as incidents. This needs a bit of an improvement. That's the only component of Barracuda Forensics and Incident Response that I believe requires improvement.

I have been working with vulnerability management by Barracuda for only four months; I think this is the only solution that we introduced this year.

Regarding the impact of machine learning algorithms on threat prediction accuracy, I have been newly using Vulnerability Manager, so I won't be able to give proper feedback about this.

I am working with Barracuda Forensics and Incident Response; but then I think they changed. Barracuda Forensics and Incident Response is not Forensics any longer. I think this is the one that got named Incident Response.

I would assess the effectiveness of Barracuda's AI-driven threat detection as seven out of 10.

I would rate Barracuda Forensics and Incident Response as a seven from 1 to 10 as a product.

I have been a customer of Barracuda.

My overall review rating for this solution is 7 out of 10.

We are still working with Barracuda Email Protection. The requirement for Barracuda Email Protection is to ensure security over all emails that come into the office, so it protects us from all malicious code, phishing, and ransomware attacks. It saves us from all of them, and it also tells us if there is a vulnerability in any user.

The functions in Barracuda Email Protection that I find the most valuable are the way it is reported and the way the solution is given for a threat if it has found one. The way it has protected malicious mails from being delivered makes a huge impact.

Threat Protection is a feature we use, which only gives us an advanced warning or an alert on any kind of malicious code coming in as an email.

Link Protection for email security is very important and very useful. We do use Link Protection extensively.

We do use Barracuda Data Protection functions, and the advantage we have is that the backed up data is protected from any possible attack that can come or any kind of hijack or data being misused. The Data Protection feature helps us ensure that the data is safe.

Barracuda Email Protection helps us prevent accidental data leaks because it gives Link Protection, so you don't click a link by oversight or mistake thinking it is genuine. This ensures that your chances of being vulnerable are gone, and the data used for protection is also safe, so we don't see any kind of data leak coming through this.

The main benefits Barracuda Email Protection provides for us are saving time and money because we don't run into any kind of attack or disruption in the mail service that we may face, including ransomware attacks. That is definitely important for us; the workflow is there but it is not that critical at this point. However, it is important to be protected and save money.

In my opinion, Barracuda Email Protection can improve by possibly adding more features towards zero trust capabilities or towards ensuring that the data protected is more secure, such as a vault. Additionally, the retrieval feature through Outlook, which is the email client that we use most, can be improved.

For the purpose for which we use it, I see no lack of function in Barracuda Email Protection. The wishlist can always be there to enhance it, but from what it is meant to do, it is fairly up-to-date and modern.

I have been working with Barracuda Email Protection for about six to seven years.

For stability, I would rate Barracuda Email Protection almost a nine.

I would also rate the scalability of Barracuda Email Protection as a nine.

We have not had too many technical issues, but I would rate technical support as an eight. They can still improve.

Positive

The setup process for Barracuda Email Protection is quite simple. We did the setup ourselves; our team installed it.

We did compare Barracuda Email Protection with other products, specifically Check Point Harmony. We chose Barracuda Email Protection over Harmony because we found Barracuda Email Protection's strike rate on identifying detection was much higher. Second, we found Barracuda Email Protection's pricing to be far more comparable and reasonable than Harmony. Additionally, I found the speed of Harmony was not as good as Barracuda Email Protection.

I would give Barracuda Email Protection a final mark of about nine. We strongly recommend users to go with Barracuda Email Protection.

Our main use case for Barracuda Email Protection is as a mid-size company running Microsoft 365, and we want one platform to handle phishing, business email compromise, malicious attachments, links, post-delivery cleanup, outbound data protection, and email resilience during an outage. Barracuda Email Protection is built exactly for this kind of layered email security workflow with gateway filtering, also providing our company with API-based inboxing defense, automation remediation, and many excellent features.

A specific example of how we use Barracuda Email Protection in our daily workflow is that we used it to stop most spam and phishing emails that arrived to the CFO. We have many domains working and sending us payments, and we experience phishing and spear-phishing attacks. We have many competitors, and we are targeted by these competitors. We have a lot of attacks, so we rely on Barracuda Email Protection to stop these attacks and protect our business continuity on email systems.

The best features Barracuda Email Protection offers include its ability to stop and identify impersonations and business email compromise protection. This is one of the features.

The second feature I find valuable is the advanced threat protection module, which includes attachment scanning and is very good on this product.

Regarding the features, we have a reporting module that is very good, and we also have an incident response and automatic remediation feature. This is powerful, and I think this is the most beneficial on Barracuda Email Protection.

Barracuda Email Protection has positively impacted our organization because we rely on it to stop spear-phishing and phishing overall, enabling us to conduct our business securely. We are safe from attackers on email systems, allowing us to conduct our business safely. I see that Barracuda Email Protection has great and capable features we can rely on.

We have seen specific outcomes since using Barracuda Email Protection, such as a reduction in phishing incidents by 20 percent. We are also maintaining our business, which enables us to receive normal emails without any delays while integrating well with our existing Microsoft Office 365. Additionally, Barracuda Email Protection supports many compliance options, helping us run and meet compliance requirements.

Barracuda Email Protection can be improved by providing more reporting features for incident management. This will be very beneficial for us.

Barracuda Email Protection's stability is good, with no lagging, no crashes, and no errors. It is very good in this regard.

We have only run Barracuda Email Protection on mid-size mailboxes, and we have not tested its scalability yet.

The support for Barracuda Email Protection is very good, and the integration is also very good. The customer support for Barracuda Email Protection is very professional.

We see a return on investment from using Barracuda Email Protection because we are stopping attacks and running our business smoothly.

Regarding pricing, setup cost, and licensing, I have not seen any higher costs. I find that Barracuda Email Protection has a very good licensing model, providing capable features at a very good and affordable price.

Before choosing Barracuda Email Protection, I did not evaluate other options.

I would rate Barracuda Email Protection a 10 out of 10. I give it a 10 because I think it is the most suitable product for Office 365 and has capable features to stop phishing attacks and maintain business operations. My advice to others considering Barracuda Email Protection is that before you run it, you should first identify that you already have Microsoft 365 to protect and have mailboxes. Do not use an email gateway from Barracuda Email Protection because it has many modules. Barracuda Email Protection is a good fit with Office 365. I rate this product a 10 overall.

Threat protection, spam filtering, and cloud backup solutions are essential for me.

The most helpful aspect for me is the out-of-the-box configuration, which is fairly good. It allows me to build my own custom rules and assists with DMARC, focusing on email security and domain reputation. 

Additionally, it has stopped people from frequently asking me about blocked emails, allowing them to release emails from quarantine themselves. This feature saves me time by preventing external threats effectively.

Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings. For instance, for email quarantine, I can't set up a global setting. Users must go through an induction session where I guide them in configuring quarantine alerts rather than having default settings based on group membership. This seems like an oversight since they already use Active Directory details. They should assign policies based on group membership, which configures these settings by default.

I have used the solution for about five years now.

I haven't had to use customer service much, however, when I have, it has been pretty good. They are responsive, meet their SLAs, and provide answers quickly. I had a problem with our cloud backup where it wasn't restoring a team properly. They went through the process and recommended a change in their platform to address the issue. They also gave me a workaround that worked perfectly, demonstrating their efficiency all the way up to the third line.

Neutral

It took me a day to set it up. I don't often set up new mail spam filters and relays. Nonetheless, it was fairly painless. I've since set up another domain, which was even easier, indicating there is maturation since the original setup.

Five years ago, I considered this, and Barracuda offered an educational price point with significant discounts for education. It provides good value. They also offer a range of training options, including setting up phishing scams for educational purposes.

I would rate the solution nine out of ten. Nothing can be a ten since nothing's perfect. 

We use the solution to filter inbound emails for spam emails.

We check the reports sometimes to see that frequent attacks and malicious emails are being blocked by the solution.

Two to three months back, we got fraudulent emails in which someone in the organization was being blamed.

According to our requirement, we gradually increase the number of users from 40 to 50 users per year. It is easy to increase the number of users for the solution.

We were satisfied with the technical support because we know the technical things. However, our head still had questions, so he was not satisfied with the support.

Positive

I've previously used Office 365, and we got a lot of spam emails with that tool. Since Office 365 used basic security, it was not as secure as Barracuda Email Protection.

The solution’s initial setup was easy.

We didn't have to pay a lot for the solution because we got it from a good vendor with a good user volume. We would have got the product at a high price from some other vendor. We also checked with other vendors, and we got the solution at the cheapest price in our region. Currently, we are paying 8.75 per month per user.

The solution is managed by our third-party vendor. Two to three months back, we got fraudulent emails in which someone in the organization was being blamed. We complained about it to our ISP or third-party provider managing the solution. They might have taken some action, and currently, we are not getting those types of emails.

I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.