| Digital Workplace Platform Engineer at Amaris | 5.0 | I utilize BMC Helix for ITSM, AIOps, and Digital Workplace, especially valuing its powerful dashboards. It significantly boosted my organization's efficiency, reduced incident resolution times, and improved user satisfaction, despite a notable learning curve during implementation. |
| Manager, Information Technology at a retailer with 10,001+ employees | 4.5 | I use BMC Helix for critical job automation, valuing its cloud access, productivity, and cost savings. Despite minor GUI quirks and training needs, I find it a stable, scalable, and well-supported enterprise solution for job scheduling. |
| AVP at a financial services firm with 5,001-10,000 employees | 3.5 | I find BMC Helix Enterprise Service Management user-friendly and easy to implement for incident and change management with multiple OEMs. It's stable, scalable, and has improved incident tracking, reducing costs. I recommend it for multi-service management. |
| Production Support Engineer at tcs | 4.5 | BMC Helix has significantly improved my organization's incident resolution, coordination, and service delivery, thanks to its automation and AI. While powerful, I see room for improvement in its UI, AI context, and mobile experience. |
| Senior Enterprise Cloud Architect at Blue Yonder | 4.5 | I find BMC Helix ESM excellent for multi-cloud discovery, robust ITIL, scalability, and productivity gains. Its integration with data platforms needs improvement, and while costly, I rate it 9/10 for enterprise use. |
| Senior Technical Specialist at a financial services firm with 10,001+ employees | 3.5 | I find BMC Helix ESM valuable for IT operations, as its automated workflows save significant time and resources. My main concern is the inability to change ticket types, like incident to work order, which often causes user categorization issues. |
| ITSM Manager at a retailer with 10,001+ employees | 4.0 | BMC Helix Enterprise Service Management improved my organization's efficiency, response time, and user satisfaction, especially for ticketing. However, its interface is not user-friendly, the AI needs enhancement, and customer support could be quicker. |
| Manager, Information Technology Support & Service Delivery at a university with 1,001-5,000 employees | 3.5 | I found BMC Helix excellent for incident, change, and request management, significantly improving visibility, SLA performance, and reporting with its categorization. My main concern was the disconnected incident and service request records, which caused confusion. |
