Cisco Jabber is a collaboration tool designed to enhance communication and teamwork. It serves as a unified platform for messaging, video, and voice communications, tailored for seamless interaction in professional environments.
| Product | Mindshare (%) |
|---|---|
| Cisco Jabber | 3.1% |
| Cisco Unified Communications | 9.4% |
| 3CX Live Chat | 7.5% |
| Other | 80.0% |
Cisco Jabber facilitates real-time conversation with instant messaging and video calls, integrating smoothly into existing IT frameworks. Its functionality includes secure chat, voice messaging, file transfers, and presence info. Developed to aid in employee connectivity, it simplifies workflow and collaboration. Ideal for enterprises aiming to enhance remote communication capabilities, it ensures users maintain a high level of productivity.
What are the key features of Cisco Jabber?Cisco Jabber is widely implemented in sectors like healthcare, finance, and education. It enables remote consultations and collaboration among teams dispersed across locations. For example, healthcare professionals can conduct virtual check-ups, financial advisors can host client meetings, and educators can offer remote lectures.
Cisco Jabber was previously known as Jabber.
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Technical Manager at a financial services firm with 501-1,000 employees | 4.0 | I use Cisco Jabber for calls and chat; it's stable and works fine for its features. However, I experience user experience issues, especially with automatic audio device switching when connecting earphones, which needs fixing. |
| Professor/ Program Instructor at a university with 501-1,000 employees | 4.0 | I used Cisco Jabber for international real-time communication, valuing no call charges and official caller ID for better response rates. While stable, it wasn't a collaborative tool, unlike Microsoft Teams, to which many users migrated. |
| Consultant at Verizon | 5.0 | I rate Cisco Jabber 10/10 for excellent internal communication, particularly its user availability and robust chat. It's stable and scalable for large enterprises, though my customization is limited by organizational presets. |
| IT Security Analyst at a tech services company with 1,001-5,000 employees | 5.0 | This solution drastically improved our communication and collaboration across distances, saving travel costs significantly. Its features, like video conferencing and Jabber, increased our productivity, making communication much easier. |
Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams.
It works fine feature-wise. The Cisco Jabber features that we use work okay.
There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed.
I have been using Cisco Jabber for four years.
It is quite stable.
The initial setup is pretty straightforward.
I would rate Cisco Jabber an eight out of ten.
We are a Cisco shop and during the COVID pandemic, we were using Jabber to create virtual environments to communicate with students in India and China.
The most valuable feature is the ability to talk with people in real-time, instead of sending texts. COVID accentuated that need, especially given that we had to coordinate classes. Many of the professors are working remotely, and we use this product as a method for not having to call people's cell phones.
We can see who is on at any given point and ask them a question in real-time.
When I contact somebody from India or China, it is not on my bill.
Cisco Jabber is not a collaborative tool.
I have been using Cisco Jabber for a couple of years.
The stability is fine.
We dealt with technical support and do not have any complaints.
We were using Skype accounts to make international calls. However, no matter what information I put in, it did not look like an official message so the percentage of people who answered the phone was lowered. This means that my yield with Jabber was better because the name of the organization would be displayed. It made the odds of them answering more likely.
Many of the people who were using Jabber have now migrated to Microsoft Teams. One of the reasons is that Active Directory is integrated, and another is that Jabber is not so much of a collaborative tool because it's not a full suite. Teams also offers the ability to do video chat, document sharing in a safe way, and you can set up calendar events because it is integrated with Outlook.
In summary, this product worked well for what I needed to do. I didn't have to use my own phone account and I didn't get charged for international calls. It presented itself as an official number that said it was coming for our institution, which benefitted me because my response rate was higher.
I would rate this solution an eight out of ten.
We use Cisco Jabber on our intranet for internal communications. It is used for chat, sharing documents, and sharing links.
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them.
The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all.
The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured.
The integration across platforms is really strong.
The speed and availability are very good.
There is also room for lots of customization built-in, which is a big plus.
With the deployment being completed by my organization, I do not have a lot of options for customization because there are certain presets in place. Essentially, I have enough to get my job done, but I don't have access to the full range of functions.
I have been using Jabber for six months.
I have never had an issue with a Cisco product in terms of stability.
I would say that this tool is for large enterprise-level customers. We have thousands of employees, so it is pretty scalable.
I've never had a problem that has necessitated contacting technical support, although I presume that it's really good. If I did have a problem then as an enterprise user, I would put in a ticket to our own helpdesk and they would be the ones to contact support from Cisco.
The initial setup is automated and really easy to do.
My advice to anybody who is considering this solution is that it is a large enterprise product, so the suitability is based on the size of the company. You need to have a lot of employees to warrant a top-level solution like this one. I presume that very small businesses would have a tough time justifying the investment.
I would rate this solution a ten out of ten.
The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company.
This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of the team I work with is located in another state, some 1,500 miles away. We can have meetings much more often due to this device, and in addition, it's possible to have meetings with other companies all over the world using WebEx and Jabber. We had a meeting with three other companies to discuss a new project via videoconference. Each company is located in different states in Brazil so we can save time and money. We had a drastic decrease of expenses by substituting videoconferences for work travel, so we rarely have to pay for tickets and hotel rooms for employees. The communication itself is the biggest asset and improvement in this case.
It also has ability to choose which device the calls are sent to - an IP Phone or Cisco Jabber, although you should be logged into the network on an IP phone.
We now have the possibility to be hands-free by communicating with other people in the company. It has integration with LDAP and I do not have to pick up the phone to call someone. I can access my directory list to choose a person and make a direct phone call from my personal computer which can also be done by video. It also enables me to join meetings without leaving my workstation and it's possible to watch conferences (when available to employees, such as board and CEO's conferences) from my PC. It's also possible to make local landline calls with the same software as if it were a simple telephone used with a headset. This means that we don't have to use an IP phone device all the time, and the productivity has been increased by using Cisco Jabber due to the hands-free feature.
We have a case here that I could join a meeting with three different companies in different states in Brazil by using Cisco Jabber from my workstation. The meeting facilitator (a company located in Brazil's capital) was able to connect to our MCU through an IP address and a virtual room set just for this connection. The use of a password was mandatory to establish and reinforce security. It's important to mention that for security measures the employers are only allowed to use it for professional purposes.
We've used it for over an year in collaboration with other technologies to create our own internal communications system.
There were some issues concerning bandwidth in the beginning, which was expected to be solved after implementing QoS correctly - and it was.
So far, they've been working well when we've contacted Tech Support team.
This was the first time we were implementing a Unified Communications system.
The implementation was performed by the vendor and assisted by the in-house tech team.
It's important to be aware that different locations can have technical and logistics limitations and to be sure of the correct compatibility of multi-vendor appliances.
