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FreePBX Reviews

Vendor: Sangoma
4.2 out of 5
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What is FreePBX?

FreePBX is a powerful open-source PBX system used for managing and deploying phone networks. It is known for its flexibility, cost-efficiency, and extensive feature set, making it suitable for businesses of all sizes seeking an effective VoIP solution.

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FreePBX is the #5 ranked solution in top Hosted and Cloud Based VoIP solutions. PeerSpot users give FreePBX an average rating of 8.4 out of 10. FreePBX is most commonly compared to Yeastar P-Series Phone System: FreePBX vs Yeastar P-Series Phone System. FreePBX is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 21% of all views.
Buyer's Guide
FreePBX
May 2026
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FreePBX mindshare

As of May 2026, the mindshare of FreePBX in the Hosted and Cloud Based VoIP category stands at 2.7%, according to calculations based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP Mindshare Distribution
ProductMindshare (%)
FreePBX2.7%
Yeastar P-Series Phone System10.5%
RingCentral Office9.1%
Other77.7%
Hosted and Cloud Based VoIP

PeerResearch reports based on FreePBX reviews

TypeTitleDate
CategoryHosted and Cloud Based VoIPMay 30, 2026Download
ProductReviews, tips, and advice from real usersMay 30, 2026Download
ComparisonFreePBX vs Astound Hosted VoiceMay 30, 2026Download
Suggested products
TitleRatingMindshareRecommending
Yeastar P-Series Phone System4.0N/A100%1 interviewAdd to research
RingCentral Office0.09.1%0%0 interviewsAdd to research
 
 
Key learnings from peers
Last updated May 28, 2026

Valuable Features

FreePBX is valued for its extensibility, ease of use, and flexibility in configuration. Users appreciate modularity for specific functions like call center management. Being open source, it allows extensive customization, supported by community forums. Call routing and IVR setup are highly efficient, enabling quick adjustments. It supports FXO/FXS hardware, offers easy UI-based configuration, and efficient bulk handling of extensions. Call recording, CDR reports, and Asterisk integration enhance its utility, benefiting various organizations.
  • "FreePBX positively impacts my organization because it would not be able to work properly without it, as a lot of server configurations are built on it and we fully rely on this system."
  • "FreePBX has positively impacted my organization, and if I were to compare it to Elastix, I find it a lot easier to manage since it does not have a lot of bugs and is very user-friendly."
  • "My advice for others looking into using FreePBX is that it is reasonable and most of the features are free, so I recommend it."

Room for Improvement

FreePBX requires enhancement in third-party phone support within the endpoint manager module and should expand its range to newer models and brands. Issues with the interface necessitate access through command line. Security needs fortification, as vulnerabilities exist. A combined dashboard for call flows via drag-and-drop is suggested. It would benefit from a feature to monitor active calls on the dashboard and better response with large call volumes. Improved security measures and a friendlier UI/UX are priorities.
  • "Sometimes when I receive reports that a user is not able to make a call out or they are having a call drop issue, viewing the dashboard provides no data."
  • "However, when the call volume is large, sometimes FreePBX goes on halt, and because of that reason, I give it seven out of ten."
  • "Security would be the main feature that I wish was better because the FreePBX box can get hacked quickly."

Popular Use Cases

FreePBX is widely employed for versatile telephony scenarios such as IP and commercial telephony, and integration with various devices including smartphones and conferencing systems. Users design IVR systems, manage call flows, perform SIP conversions, troubleshoot, and integrate with PRIs and telecommunications hardware. It's utilized in call centers, handling internal communication, managing extensions, queues, and features like Find Me/Follow Me, aiding in cost-effective licensing alternatives while enabling flexible remote working setups across locations.

Service and Support

FreePBX support features purchasable packages by the hour, enabling users to open tickets via a customer portal. Their team responds swiftly based on issue impact. Customers rate their support highly, noting responsive service and efficient handling of hardware issues. Users appreciate being able to search resources or contact retailers like VoIP-Supply, with community support rated positively. Overall, FreePBX assistance is regarded as excellent by many.

Scalability

Scalability of FreePBX is praised for handling cluster environments effectively. Users note that hardware like Intel i7 CPUs and sufficient RAM can manage significant workloads, especially in cloud settings. FreePBX is seen as efficient for single-instance applications but poses challenges with multi-tenancy. Memory and CPU are essential factors in determining its capability to scale, though some highlight its seamless performance with lower specifications.

Stability

FreePBX demonstrates exceptional stability. Many users report it as highly reliable, describing it as "rock solid." It is frequently their top choice, experiencing negligible issues. Users often operate FreePBX servers for extended periods without interference. Any issues typically arise from factors like full hard drives due to call recordings. In most cases, FreePBX performs dependably, showing consistent stability that meets user expectations. Users are frequently contacted only for changes or upgrades, not for reliability concerns.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our FreePBX Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
By reviewers
By visitors reading reviews
Company SizeCount
Small Business50
Midsize Enterprise48
Large Enterprise23
By visitors reading reviews

Top industries

By visitors reading reviews
Construction Company
21%
Comms Service Provider
18%
Outsourcing Company
7%
Educational Organization
6%
Financial Services Firm
5%
Training & Coaching Company
5%
Healthcare Company
5%
University
4%
Retailer
3%
Manufacturing Company
3%
Media Company
2%
Hospitality Company
2%
Real Estate/Law Firm
2%
Transportation Company
2%
Insurance Company
2%
Recruiting/Hr Firm
2%
Energy/Utilities Company
2%
Computer Software Company
2%
Computer Retailer
1%
Wellness & Fitness Company
1%
Legal Firm
1%
Wholesaler/Distributor
1%
Government
1%
Performing Arts
1%
Recreational Facilities/Services Company
1%
Consumer Goods Company
1%
Leisure / Travel Company
1%

Compare FreePBX with alternative products

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Learn more about FreePBX

FreePBX provides a robust telephony infrastructure, giving businesses full control over their communications with easy scalability. Designed for any environment, it integrates seamlessly with existing systems and supports various communication needs. Its modular architecture allows for extensive customization, empowering users to tailor the system to their specific requirements and facilitating enhanced productivity and connectivity across teams.

What are the valuable features of FreePBX?
  • Modular Design: Adaptable to user needs with comprehensive add-ons.
  • Voicemail Transcription: Converts voicemails to text for efficiency.
  • Call Routing: Flexible call management to streamline operations.
  • Built-in Conferencing: Facilitates group communications effortlessly.
  • Queue Management: Optimizes call handling in busy environments.
What benefits should users look for in reviews?
  • Cost Savings: Reduces communication expenses with no licensing fees.
  • Customization: Tailors to unique business demands for improved efficiency.
  • Scalability: Grows with the business, accommodating changing needs.
  • Reliability: Ensures consistent performance and minimal downtime.

FreePBX implementation varies across industries. In healthcare, it supports appointment scheduling and patient communications. Retailers use it to manage customer support efficiently. Educational institutions benefit from enhanced internal and external communications, fostering improved engagement. Its adaptability makes it a trusted choice across sectors for streamlining communication processes.

Related questions

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When evaluating Cloud Based VOIP, what aspect do you think is the most important to look for?
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Product Categories

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Hosted and Cloud Based VoIP

Popular Comparisons

Popular Comparisons
Yeastar P-Series Phone System vs FreePBX Logo
Yeastar P-Series Phone System vs FreePBX
RingCentral Office vs FreePBX Logo
RingCentral Office vs FreePBX
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FreePBX Reviews Summary
Author infoRatingReview Summary
Sr Voip and Call center engineer at Superdave LLC4.5I primarily use FreePBX to migrate clients from expensive systems, realizing significant ROI. It's stable, scalable, and well-supported. Despite some paid advanced features, the free base software provides a valuable, cost-effective solution, earning my 9/10 rating.
Tech Lead at Vindaloo Softtech Pvt Ltd4.0I find FreePBX excellent for PBX functionality, with great ROI for a free solution. Its FXO/FXS support and easy configuration are valuable. However, I wish for better security, UI, and multi-tenancy scalability. I rate it 8/10.
Senior Cloud Engineer at Globant4.0I find FreePBX's easy-to-use UI essential for managing Asterisk VoIP servers, configuring menus, and enabling non-technical colleagues to perform tasks efficiently. It makes my workflow faster and more reliable, earning it an 8/10 rating.
Consultant at Kantipurmanagement3.5I use FreePBX for call center support, valuing its easy IVR and queue management, which positively impacts my organization. While stable and good for SMEs, I've experienced halts with large call volumes, leading to my 7/10 rating.
Project Manager and Full Stack Software Developer at a tech services company with 11-50 employees4.0I use FreePBX for IVR, queues, and small call centers, finding it easy to set up, stable, and scalable with great support. It's a valuable customer service tool, though I'd prefer a drag-and-drop call flow designer. I rate it 8/10.
Vo Ip Sip Engineer at Concentric Media Sdn Bhd4.5I extensively use FreePBX for its versatility, ease of use, and customization, especially with community support. While it's great for contact centers and SBC, the user interface needs modernization as it often requires command line fixes.
Voip Engineer at a tech vendor with 51-200 employees4.0I primarily use FreePBX for troubleshooting, finding its UI, CDR reports, and bulk handler invaluable. While it's user-friendly, I wish the dashboard included a live call feature to better identify real-time issues.
Project Manager, Information Technology at Telelago5.0I rate FreePBX 10/10 for its exceptional stability, flexibility, and scalability. It offers great call routing and cost-effectiveness, supported by excellent customer service. My only request is better third-party phone support in the endpoint manager.