Service and Support
Customers find IBM Power Systems' support team responsive and knowledgeable, though some report delayed resolutions when escalations are needed. Certain individuals find local support more effective. Numerous users appreciate field service representatives' expertise and promptness, especially in hardware matters. However, some face challenges due to time zone differences or outsourced first-level assistance, affecting communication. Generally, those proficient in navigating support levels experience efficient problem-solving, but feedback suggests room for enhanced initial contact and responsiveness.
Deployment
Users found IBM Power Systems' initial setup generally straightforward but sometimes complex. While experienced teams manage easily, newcomers may face challenges, especially with migration tasks. IBM's involvement and professional services often simplify implementation, involving careful planning and coordination. Installation time varies, ranging from a few hours to several weeks, depending on complexity and user requirements. Familiarity with IBM's terminology and tools aids in easing the process.
Scalability
Users find IBM Power Systems' scalability impressive, offering easy scaling from small to large environments with flexibility via LPARs and virtualization. Many highlight seamless upgrades from POWER8 to POWER9, adapting capacity dynamically without downtime. Organizations appreciate capacity on demand and mention that proper planning enhances scalability. Users see it as suitable for various business sizes and industries, successfully handling thousands of users while supporting needed resources, thus making it ideal for enterprise needs.
Stability
IBM Power Systems shows remarkable stability, with nearly unanimous praise from users. Many rate its performance as flawless, highlighting its ability to remain operational without outages caused by hardware or software issues. Most outages reported are due to human error or external factors like network failures. Users appreciate its reliability, describing it as superior to other platforms, and highlighting that it earns high marks for resilience, with many stating stability at a ten out of ten.