We are currently using Tivoli to backup 15 terabytes within our Oracle Database using a RMAN backup script. The RMAN's utility and restoration has been perfect, we have yet to experience any issues. It's very reliable.
Restoration and infrastructure are extremely reliable
What is our primary use case?
What is most valuable?
The restoration and infrastructure are extremely reliable.
What needs improvement?
We would like to have the opportunity to omit data from being backed up. For example, we have three virtual machines, each with three disks. When running the backup, it will automatically take each disk rather than allowing us to select what data we want backed.
For how long have I used the solution?
I have been using Tivoli for 15 years.
What do I think about the stability of the solution?
We have not run into major stability issues. Any issue that we have (i.e. lacking calls) are not on the Tivoli side and are manageable by us.
What do I think about the scalability of the solution?
Scalability is okay. We have a terabyte license and it is projected that we will not need to boost size within the next five years.
It requires two people for maintenance.
How are customer service and support?
We rarely need to reach out to customer service; however, when we do, they have not been able to help us resolve a single call. Over the past ten years, we have been relying on Google to help us resolve any issues.
How was the initial setup?
The setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
It's expensive, but it's worth it due to the volume of critical information within our database. We are currently paying about $22,000 per year.
Which other solutions did I evaluate?
We looked into Veeam Backup. Even though a lot of other people like Veeam, Tivoli's restoration and infrastructure are unbeatable, making them the only ones that we rely on despite other feasible options.
