Ivanti Neurons for MDM Reviews

We have around 1,500 endpoints within our business internationally, and we need to make provisioning for this application, deploy applications, and maintain patch management. We use Ivanti Neurons for MDM for these purposes.

The zero-touch capability where you can install all the business applications and deliver the laptop to the user, who just needs to log on to complete everything without any human intervention, are the best features in Ivanti Neurons for MDM.

We have security features, patch management, compliance reports, and dashboards integrated within Ivanti.

The MDM, asset management, and software spend management are areas that could have more improvement in Ivanti Neurons for MDM.

I have three years of experience with Ivanti Neurons for MDM.

It is a stable solution.

Ivanti Neurons for MDM is a scalable solution.

I would rate Ivanti technical support as seven out of ten.

Positive

The implementation began three years ago and is a continual process. It involves constantly adding features, adding modules, and configuration. It is a non-stop process.

The implementation process sometimes requires a third party, sometimes depends on the Ivanti support team, and sometimes can be handled by our internal team. It depends on the complexity of the module.

The software spend module allows us to predict usage and license requirements. We can remove or add licenses according to business requirements, and it is all controlled within the application.

The pricing is comparable to Microsoft Intune, but Ivanti Neurons for MDM offers many features and innovation.

I am a customer of Ivanti Neurons for MDM working as Manager, Information Technology Support at Fee Fund Info. My overall rating for this solution is 7 out of 10.

We are working with MDM requirements for major purposes alongside other products including mobile application management and content management on mobile phones.

Our market in the Philippines in terms of MDM is evolving with AI as clients are trying to manage their devices, especially since many of our clients have been working remotely since the pandemic.

We have experience with app distribution, as some of our clients develop their internal applications and they are using Ivanti Neurons for MDM to distribute those applications.

The security features in Ivanti Neurons for MDM are very effective, which is why we have been distributing it for the past 15 years.

The positive impacts from the product are that it is easier for our clients to manage their endpoints, especially for those BYOD scenarios. It also helps to implement policies with criteria for BYODs and company-owned or employee-owned devices. Additionally, it protects corporate information when it comes to the devices of end users.

Ivanti Neurons for MDM provides very good visibility into mobile device inventory, especially through the dashboard.

The automation aspect has an impact on operational efficiency, as the rolling out of mobile devices is very easy with the help of Ivanti Neurons for MDM.

Ivanti Neurons for MDM is easy to install, and the creation of policies is easier as well, except when clients have complex requirements.

Windows devices could be improved, as we are more familiar with client-managed devices where we install the application or the client of Ivanti Neurons for MDM or MobileIron in those devices. We are familiarizing more with the Mac and Windows side.

The disadvantage in connection with Windows devices is that the pushing of policies takes some time.

We have been distributing Ivanti Neurons for MDM since 2010.

Considering all its agents and connectivity, the stability rating would be an eight out of ten.

There is no limitation in scalability; Ivanti Neurons for MDM is very scalable. The scalability rating would be nine points out of ten.

The technical support rating is eight points.

Positive

We have been working with MobileIron as well, and we have not worked with other products for MDM apart from Ivanti Neurons for MDM.

I cannot say if Ivanti Neurons for MDM is expensive on the market or quite affordable because I am not familiar with the pricing of other products. However, we have received feedback from clients that Ivanti Neurons for MDM costs more than other products. The overall review rating for Ivanti Neurons for MDM is nine out of ten.

The products are quite good when they are operational. They offer good solutions, technology, and user experience. Everything is satisfactory.

The release of new versions often goes in the wrong direction with Ivanti. The test team or the testing procedures are flawed because they release new versions with numerous basic issues. There are significant problems which are unacceptable for me.

I have used the solution for approximately five or six years.

Currently, there is no significant problem in scaling. Everything is good except for the testing of new release versions.

My last communication with technical support involved an R1T engineer. He gathered a lot of information from the environment, like special web files. He is now checking the log files and packages. Although they usually solve the problem, I am concerned about consistently needing to call support for installing brand new solutions. This is not typical for standard installations like Windows Server.

I have experience with the Juniper SRXX firewall, and the need for MobileIron, as well as the secure pool VPN, is essential.

The initial setup for MobileIron is difficult and very complex. This is a complex system, but the issue is not with the initial setup itself; rather, it is with the poor releases.

Typically, I act as a subcontractor for larger companies, providing solutions for them. Our team are Ivanti Partners.

This is not a cheap solution. I do not have exact pricing information as I am not responsible for this aspect.

I am interested in the mobile add-on. There are three different types of products in this category: VMware, Microsoft, and MobileIron. They top the list. I have no experience with others, only with MobileIron.

My rating for the overall solution is six out of ten.

MobileIron UEM can be deployed on-premise or in the cloud.

I am using MobileIron UEM for a secure mobile device connected to a data center.

The most valuable features of MobileIron UEM are tunneling and enterprise integration.

MobileIron UEM could improve the monitoring of devices.

I have been using MobileIron UEM for approximately four years.

MobileIron UEM is stable. We have some issues sometimes with conductivity but that is the internet connection, such as WiFi.

The scalability of MobileIron UEM is good for on-premise and cloud deployments. MobileIron UEM has given the customer the ability to manage how many devices they have. If they have more than 10,000 devices, they need to upgrade the server. For example, they might need to upgrade the CPU or memory, et cetera.

We have approximately 5,000 to 10,000 users using this solution.

I have used the support from MobileIron UEM.

I rate the support from MobileIron UEM a three out of five.

I have not used another similar solution.

MobileIron UEM is easy to deploy and the initial setup is simple.

We did the implementation of MobileIron UEM in-house.

We have three people for the maintenance of the solution.

The price of MobileIron UEM is very good.

I rate the price for MobileIron UEM a five out of five.

I rate MobileIron UEM an eight out of ten.

MobileIron UEM will be used to manage mobile devices. We will be able to manage a wide range of endpoints from the MobileIron console, similar to VMware Workspace ONE.

The user interface is user-friendly.

I don't believe I have, given the scope of this, because I haven't explored them thoroughly. So I don't think I have a problem with them right now.

For a new user, the initial setup could be simplified.

We had an issue with the integration of an add-on, but it has been resolved.

They are using a MobileIron as the base mobile device management solution, and we have added some additional solutions to that, such as Advanced Neurons. The integration between the MobileIron and Advanced Neurons isn't completely in sync, and we're still working on that.

I have been testing MobileIron UEM for two to three weeks.

We are working with the latest version.

MobileIron is still with Ivanti. We are still working on the proof of concept with them, and I believe the tenant is still with them. I'm not sure who the host is.

MobileIron UEM is a stable solution.

MobileIron UEM is a scalable solution.

We are only going to deploy it to 200 plus, users at first. That will increase in the future, depending on how our business grows.

When it comes to technical support, the person who is fixing it is the one who leads the POC. The same engineer who is assisting us with the proof of concept is also the one who is repairing it. I believe technical support is quite responsive because he is the one who is resolving the issues.

We are working on the proof of concept for both MobileIron and Workspace ONE.

We are only testing MobileIron and Workspace ONE. After that, we will decide which device to use.

Workspace ONE by VMware Similarly, we will use MobileIron as a mobile device management tool, allowing us to manage our endpoints remotely. So far, we have not had any issues with VMware, and we have resolved some, if not all, of the issues.

I have been testing with VMware Workspace ONE for the same amount of time as MobileIron UEM, three weeks.  We are using the latest version, and it is deployed on a public cloud. The cloud provider is VMware.

I have also been working with Google Chrome. Google Workspace is an email production tool provided by Google.

We don't have a firewall because we're in the cloud right now. We have no on-premises network and all of our systems are hosted in the cloud.

Perhaps because it is my first time, it is quite complex, but there are engineers guiding us, but it is quite complex on my end.

We had assistance from a MobileIron team member. We will investigate their features and see what capabilities they have while conducting a proof of concept. That is our proof of concept's goal.

We don't have the cost until we have completed the proof of concept.

They need to research other platforms or solutions to determine which solution best meets their needs. In particular, I don't think I have any recommendations for MobileIron because my experience with it has been limited. I lack extensive experience with MobileIron.

I'm a potential customer.

I would rate MobileIron UEM an eight out of ten.

I use this solution in order to manage mobile devices.

The solution is good. It's effective in what it is able to achieve and it's easy to use.

The control on offer is the most valuable aspect of the solution. 

The product is stable. 

We've found the scalability to be good.

We haven't really found anything lacking in terms of features.

The support on offer could be better. 

We would like the initial setup to be simpler. 

I've been using the solution for at least the past 12 months or so.

The solution is pretty stable. We haven't had issues with bugs or glitches. It doesn't crash or freeze. 

The solution can scale well. If a company needs to expand, it's not a problem. We have a lot of people using the solution currently. Likely there are hundreds of users on it. 

We'd like for the product to offer better support so that if we need help we can feel confident we'd get it. They are just not as efficient or effective as we would like them to be.

We did not previously use a different solution. 

It was not an easy initial setup for us. It was a bit difficult and not really straightforward. 

I don't deal with the costs of the pricing. I'm not sure how much it is for the company. 

I'm not sure which version of the solution we're using. 

I'd rate the solution a seven out of ten. It's okay. There are a few areas where it could improve. 

I worked for a construction company and up until the last couple of months was the company mobile manager. We used MobileIron as security for the MobileIron networks in the company. I have retired now.

We get great customer service from the company. 

It would have been helpful to have had some language support. The company is in the construction industry in Sweden and we had a lot of different people working with us and not everyone is an English speaker. I also found the UI to be quite complicated to work with, so it takes quite a bit of time to train any new staff and to get them to understand how the solution works. The design could be upgraded because when younger people come on board and they've had a couple of years working with different tools, it feels like a return to the Ice Age for them. 

I used this solution for five years.

The solution is stable. 

The solution is quite scalable. 

We have very good technical support. When we had big issues, the support was fantastic, I have nothing to complain about. It was important for us to have that level of security from the company.  With this kind of software, you really need to have a close connection with the support organization.

Neutral

The initial setup of MobileIron is not too complicated. 

In all the years I used this product, we never needed to implement the disaster recovery plan, so the solution works well. On the one hand, MobileIron provides great service support but on the other hand, there's no language support and the interface needs upgrading. 

Taking everything into consideration, I rate the solution seven out of 10. 

Centrally manage every Mobilephone of the company.

We know who can access our internal Datas from a mobilephone. The Deployment of a new Device ist done in few Minutes.

The most valuable feature is that everything is in one place, which makes it easy to manage. It allows us to make sure that a mobile device is in place, and whether everything is okay with it, or not.

The interface is complicated and not very easy to use. We find it very difficult to understand.

A "single click" Deployment ist now possible. It took some time to implement everything. But the time safe now is huge.

We began using MobileIron UEM approximately three years ago.

This is a stable product.

It is certainly scalable. We have two or three people who use it regularly, but there are approximately 200 users who benefit from it.

We do not contact MDM directly for technical support. Rather, we have a partner in Switzerland to contact. What I can say about the partner is that contacting them is not as easy as it should be. It's very complicated and they take a lot of time to implement something or to give an answer.

Positive

Prior to this solution, we weren't using similar.

I was not present for the initial setup and deployment. 

Update: We now implemented all new. Impossible without external help.

They are up-to-date. But they have to much to do, so it's difficult to catch them.

There is no real ROI, but we like to have a consolidated solution.

My impression is that MobileIron is very expensive.

We are currently in the process of researching inTune as an alternative to MobileIron. Intune, is part of Microsoft 365. We are now deciding whether it's worth it to permanently change to MobileIron. Ultimately, we have to look at the cost and determine what product we should use.

Update: inTune is not an alternative at the moment

I would rate this solution a seven out of ten.