Service and Support
Customer service and technical support for McAfee ePolicy Orchestrator receive mixed assessments. Many appreciate good responsiveness and effective assistance, especially under higher-tier contracts. However, challenges exist with delayed escalations, uneven service quality across regions, and reliance on partners. Customers with basic support face slower response times, while premier clients praise quick resolutions. Regional support and escalated issues often highlight inefficiencies, with some experiencing delayed or unsatisfactory responses, particularly in complex issues.
Deployment
Users find McAfee ePolicy Orchestrator's initial setup straightforward, though advanced components like DMZ and agent handler deployment add complexity. Some mention the process is simple, while others note challenges requiring professional guidance. Setup time depends on environment and requirements, ranging from a few hours to weeks. Migration and updates are generally easy, but setup for extensive deployments can be complex, particularly in large enterprises or with advanced features needing manuals or professional help.
Scalability
McAfee ePolicy Orchestrator scales effectively from small to large organizations, managing thousands of endpoints. Users report it supports extensive growth, although planning and complexity handling are needed. Upgrades can be challenging, but scalability ratings are high, often 8 to 10 out of 10. Challenges with complex setups and agent connectivity exist, yet users successfully expand and manage environments with appropriate configurations, finding the platform adaptable for diverse needs across various sectors.
Stability
Many users find McAfee ePolicy Orchestrator stable, reporting no major issues, bugs, or crashes. Some have experienced slowness, particularly when deploying multiple components simultaneously, and others noted problems with updates affecting connectivity. Resource intensity may impact performance for some. Despite these concerns, users generally rate stability highly, often 7 to 10 out of 10. Stability improvements in agent communication and compliance are desired by some users.
