Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

McAfee ePolicy Orchestrator provides excellent support and is highly rated by users.
The platform offers robust data transfer protection and antivirus capabilities.
It provides simplified central management across various devices and platforms, ensuring comprehensive endpoint security.
The central management console offers advanced analytics and integration capabilities, enhancing IT workflow systems.
The scalability and ease of management of McAfee ePolicy Orchestrator are highly regarded.

CONS

McAfee ePolicy Orchestrator faces issues with automation of reports and automatic updates, often requiring technical support for installation and configuration.
Agent communication problems lead to duplicate records after rebooting, affecting compliance monitoring.
McAfee ePolicy Orchestrator needs to improve its EDR component and detection capabilities for zero-day threats.
Users report poor customer support with slow response times, hindering enhancement efforts.
Integration capabilities require improvement, especially for on-premises models, to ensure better integration with various tools and platforms.
 

McAfee ePolicy Orchestrator Pros review quotes

it_user147219 - PeerSpot reviewer
Senior Manager of System Security with 5,001-10,000 employees
Aug 17, 2014
There is no other product out there with the control and overall security components that can do what ePO can.
AM
Antivirus Support Team Lead at a insurance company with 1,001-5,000 employees
Aug 17, 2014
I like McAfee ePolicy Orchestrator software; it is great centralized security management software that allows management of various McAfee products on the client computers and makes risk and compliance management in the organization simpler and more reliable.
it_user280122 - PeerSpot reviewer
Security Professional with 501-1,000 employees
Jan 4, 2016
I made an MSS (Managed Security Service) solution based on the ePO and McAfee Endpoint products.
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user177054 - PeerSpot reviewer
President - Systems Engineer at a manufacturing company with 51-200 employees
Apr 19, 2016
From a management point of view, ePO is one of the best solutions out there.
it_user137403 - PeerSpot reviewer
Senior Manager of IT at a recruiting/HR firm with 51-200 employees
Jan 16, 2017
This solution reduced a lot of effort to check and confirm that all PCs are running the latest anti-virus signatures and patch levels.
it_user831093 - PeerSpot reviewer
System Engineer at Inbox Business Technologies
Feb 13, 2019
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time.
AM
Senior System Engineer at a tech services company with 201-500 employees
Feb 20, 2019
We implemented data transfer protection, which allows transfer in one direction only. Users can copy from the PC to the USB but not from the USB to the PC. That way, if someone is carrying a virus on a USB, it will not be transferred to the PC.
informat758226 - PeerSpot reviewer
Information Security Analyst at a tech services company
Jun 13, 2019
McAfee is helping us to clean all of the viruses from the machines, protecting our desktops from the latest threats.
RR
Security Specialist at Perth Airport
Aug 29, 2019
If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good.
JC
IT Security Consultant at ZOL Zimbabwe
Sep 2, 2019
I really like the auditing component because it really looks at exactly what has happened on the network.
 

McAfee ePolicy Orchestrator Cons review quotes

it_user147219 - PeerSpot reviewer
Senior Manager of System Security with 5,001-10,000 employees
Aug 17, 2014
Although it has the ability to auto create service tickets, it needs to expand to allow more products this ability.
AM
Antivirus Support Team Lead at a insurance company with 1,001-5,000 employees
Aug 17, 2014
However there is no definite SLA when a complicate issue is escalated to McAfee Level 3 or to McAfee software developers.
it_user280122 - PeerSpot reviewer
Security Professional with 501-1,000 employees
Jan 4, 2016
The fact that it uses MSSQL, and cannot be deployed on anything other than Windows, can be a problem.
Learn what your peers think about McAfee ePolicy Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user177054 - PeerSpot reviewer
President - Systems Engineer at a manufacturing company with 51-200 employees
Apr 19, 2016
I am not familiar with the newer versions, but the biggest issues we had with our version were false positives and performance degradation.
it_user137403 - PeerSpot reviewer
Senior Manager of IT at a recruiting/HR firm with 51-200 employees
Jan 16, 2017
There is no built-in or easy upgrade of the system.
it_user831093 - PeerSpot reviewer
System Engineer at Inbox Business Technologies
Feb 13, 2019
There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates.
AM
Senior System Engineer at a tech services company with 201-500 employees
Feb 20, 2019
It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places
informat758226 - PeerSpot reviewer
Information Security Analyst at a tech services company
Jun 13, 2019
McAfee should improve in terms of customer support and assigning a knowledgeable TAM to customers.
RR
Security Specialist at Perth Airport
Aug 29, 2019
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service.
JC
IT Security Consultant at ZOL Zimbabwe
Sep 2, 2019
They have to do something to make the solution more resilient or recoverable from power failure events, which may include creating their own database.