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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
5
Ranking in other categories
AI-SOC (7th), AI-Powered Security Automation (2nd)
McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
43
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

As of February 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.5%, down from 4.8% compared to the previous year. The mindshare of McAfee ePolicy Orchestrator is 1.3%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Torq4.5%
ServiceNow Security Operations3.4%
McAfee ePolicy Orchestrator1.3%
Other90.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
Binu Haneef - PeerSpot reviewer
System Administrator at Sky News Arabia
Comprehensive security management enabled through efficient integration and automation
McAfee ePolicy Orchestrator helps automate routine security tasks. We created customized automation. For example, when we did not have an EDR or XDR solution, we created tasks exclusively for detection and response automation and automatic segregation of infected PCs. The ability to customize the dashboard in McAfee ePolicy Orchestrator helps us significantly. The main feature is automation for auto-segmentation and segregation. As we are in an AI era, McAfee can focus on AI tools. Instead of putting manual effort into each security-related task, it can implement more advanced automation using AI. This enhancement could improve cybersecurity significantly. Regarding the reporting area in McAfee ePolicy Orchestrator, we are satisfied with what we currently have. Our cybersecurity team needs customized reports beyond the default ones. We have more than 20 separate reports for identifying threats, managing, and understanding the security posture of our company and assets.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The solution provides excellent advanced analytics capabilities and the integration capabilities make it straightforward to integrate McAfee ePolicy Orchestrator with IT workflow systems."
"If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good."
"Application control and traffic encryption are the most valuable features."
"It is a very manageable and effective orchestrator to manage all resources under one umbrella."
"Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time."
"From a single dashboard, I can take a look at several things including the endpoint protection, the file integrity section, the data activity monitor, and more."
"McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."
"What I like the most is the ability to manage centrally, to manage the various devices, the platform, and the endpoint, all from one console."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The product has a very simple UI."
"The solution is available over the cloud and is easy to manage."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The solution is stable."
"Reduces time to closure and closure metrics for vulnerabilities."
 

Cons

"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The solution is difficult to tune to avoid false positives."
"The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved."
"Some drawbacks include difficulty in supporting improvements because we don't get proper response from Trellix support, so there is a need to improve the support."
"McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to answer. For example, the last time I used them it took them two weeks to reply back by email. No one has contacted me back since. They should improve their service."
"We would like to see more integration with different platforms and extend this to other platforms. We are migrating to the cloud and want to extend it from our on-premises setup to the cloud."
"There should be more insights and completeness into the cyber kill chain, similar to CrowdStrike and SentinelOne. It just seems a little outdated in being 100% signature-based without all of the insights and protections that come with CrowdStrike and SentinelOne. Overall, they've got some catching up to do if they plan to compete in the comprehensive EDR space."
"McAfee should improve in terms of customer support and assigning a knowledgeable TAM to customers."
"As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Report generation within ServiceNow can take some time."
"It doesn't interact with things very well."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
 

Pricing and Cost Advice

Information not available
"This solution is priced in the mid-range."
"Compared to other Antivirus products, the cost of this solution is a bit high."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."
"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."
"McAfee ePolicy Orchestrator is not an expensive solution."
"McAfee tries to package different things into different products, then sell them as different products with different licenses. They just split everything up into multiple things. That's just their sales pitch and how they do it."
"It's an expensive solution"
"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
"It is an expensive product."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Comms Service Provider
8%
Manufacturing Company
8%
Computer Software Company
8%
Manufacturing Company
9%
Marketing Services Firm
8%
University
8%
Performing Arts
8%
Financial Services Firm
17%
Manufacturing Company
13%
Computer Software Company
6%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise19
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What needs improvement with Torq?
Regarding the downsides of Torq, one issue is that as a SaaS product, I sometimes encounter transparency issues about...
What is your primary use case for Torq?
My role is Cyber Security Engineer, and we use Torq for our case management platform, automating some of our phishing...
What advice do you have for others considering Torq?
Torq's maintenance requirements depend on how you define maintenance. While Torq handles the platform's overall relia...
Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network secur...
What do you like most about McAfee MVISION ePO?
McAfee ePolicy Orchestrator's performance is good.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Also Known As

No data available
McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

 

Sample Customers

Information Not Available
Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about McAfee ePolicy Orchestrator vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,733 professionals have used our research since 2012.