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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. McAfee is ranked #10 with an average rating of 9.0, while ServiceNow is ranked #8 with an average rating of 8.1. McAfee holds a 0.5% mindshare in SOAR, compared to ServiceNow’s 3.9% mindshare. Additionally, 81% of McAfee users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
McAfee ePolicy Orchestrator
Read 41 McAfee ePolicy Orchestrator reviews
  • 864 Views
  • 219 Comparison Views
81% willing to recommend
ServiceNow Security Operations
Read 20 ServiceNow Security Operations reviews
  • 2,182 Views
  • 1,341 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

McAfee ePolicy Orchestrator and ServiceNow Security Operations compete in security management and operations. McAfee ePolicy Orchestrator is favored for pricing and customer support, while ServiceNow Security Operations stands out for its comprehensive features.

Features: McAfee ePolicy Orchestrator offers centralized management of security policies, real-time monitoring, and reporting capabilities. It provides policy auditing, device control, and integration with other security tools for a unified management approach. ServiceNow Security Operations offers a platform with incident response, threat intelligence, and automation. It also allows for vulnerability response management and integrates well with IT service management.

Room for Improvement: McAfee ePolicy Orchestrator could enhance its UI for better user experience, improve integration capabilities, and provide more robust reporting features. ServiceNow Security Operations could benefit from simplifying deployment, reducing initial costs, and enhancing real-time data analysis capabilities.

Ease of Deployment and Customer Service: McAfee ePolicy Orchestrator offers a straightforward deployment with extensive documentation and traditional customer support. ServiceNow Security Operations, though complex to deploy, is scalable and offers robust integration options with proactive customer service.

Pricing and ROI: McAfee ePolicy Orchestrator is more budget-friendly with a low setup cost, ensuring quick ROI. In contrast, ServiceNow Security Operations requires a higher initial investment but offers substantial long-term value with its advanced functionalities.

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To learn more, read our detailed McAfee ePolicy Orchestrator vs. ServiceNow Security Operations Report (Updated: April 2025).
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.5%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DavidJones7 - PeerSpot reviewer
Offers automation alert features with easy integrations and impressive scalability
I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.
Read full review
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution...I rate its scalability a nine out of ten."
"You have to have some experience, however, it's pretty simple to understand."
"The best part is management in McAfee ePolicy Orchestrator."
"Application control and traffic encryption are the most valuable features."
"The most valuable feature of the McAfee ePolicy Orchestrator is agent communication."
"Technical support is very helpful."
"The most valuable feature of the solution is the central management console, which is used for DLP, endpoint security, drive encryption, and application control."
"I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs."
More McAfee ePolicy Orchestrator pros
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"Reduces time to closure and closure metrics for vulnerabilities."
"The product has a very simple UI."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"My favorite feature is the application vulnerability scanner."
More ServiceNow Security Operations pros
 

Cons

"McAfee ePolicy Orchestrator needs to upgrade its technology since the solution's EDR function is not good compared to other vendors in the market."
"The solution sometimes has some false positives on IP addresses, from the web control aspect of the product. This needs to be improved."
"There should be more insights and completeness into the cyber kill chain, similar to CrowdStrike and SentinelOne. It just seems a little outdated in being 100% signature-based without all of the insights and protections that come with CrowdStrike and SentinelOne. Overall, they've got some catching up to do if they plan to compete in the comprehensive EDR space."
"The Virtual Patching feature needs to be improved."
"The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this."
"The areas of concern where improvements are needed are related to the product's assignment policy and tag assignment, where users can assign the policies with the help of tags and sort out the systems."
"It would be highly beneficial if the metrics or dashboards could be customized"
"Lacks a single plug-in for multiple uses."
More McAfee ePolicy Orchestrator cons
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The threat intelligence module needs a better dashboard."
"The initial setup is difficult."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"It doesn't interact with things very well."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"This solution is priced in the mid-range."
"It's an expensive solution"
"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
"Compared to other Antivirus products, the cost of this solution is a bit high."
"McAfee tries to package different things into different products, then sell them as different products with different licenses. They just split everything up into multiple things. That's just their sales pitch and how they do it."
"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."
"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."
"McAfee ePolicy Orchestrator is not an expensive solution."
More McAfee ePolicy Orchestrator pricing and cost advice
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
13%
Manufacturing Company
10%
Government
10%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
See all answers
What do you like most about McAfee MVISION ePO?
McAfee ePolicy Orchestrator's performance is good.
See all answers
What is your experience regarding pricing and costs for McAfee MVISION ePO?
It's an expensive solution.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
See all answers
 

Comparisons

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Compared 34% of the time
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Compared 29% of the time
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Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations Logo
Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 25% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 18% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 14% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 7% of the time
Unified Vulnerability Management vs ServiceNow Security Operations Logo
Unified Vulnerability Management vs ServiceNow Security Operations
Compared 7% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
McAfee ePolicy Orchestrator
May 2025
McAfee ePolicy Orchestrator reportDownload McAfee ePolicy Orchestrator product report
Buyer's Guide
ServiceNow Security Operations
April 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.
McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
April 2025
Free Report: McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
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See our McAfee ePolicy Orchestrator vs. ServiceNow Security Operations report.

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