McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

McAfee ePolicy Orchestrator

Ranking in Security Orchestration Automation and Response (SOAR)

12th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of April 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.8%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

DavidJones7

Head of Content at Pharmaflow

Offers automation alert features with easy integrations and impressive scalability

I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature that I have found most valuable is its general purpose of protecting our endpoints from infections, malicious files, and all those kinds of things. The fact that there are organized policies and policy inheritance. The general management."

"I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs."

"The most valuable features of McAfee ePolicy Orchestrator are the easy-to-use console, and lots of reports, such as customized reports and inventory reports. Additionally, overall the centralized management is very good where you can see the compliance levels and inventory."

"The central manager policy means we have almost all client modules in one solution."

"The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view."

"McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."

"From a single dashboard, I can take a look at several things including the endpoint protection, the file integrity section, the data activity monitor, and more."

"If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good."

More McAfee ePolicy Orchestrator pros

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"Reduces time to closure and closure metrics for vulnerabilities."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"My favorite feature is the application vulnerability scanner."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"It's stable."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

Cons

"The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this."

"The Virtual Patching feature needs to be improved."

"The solution could improve the EDR component in many areas, such as the zero-day and persistent threats. The implementation is also complex for this feature."

"McAfee ePolicy Orchestrator could improve by supporting container microservices, such as Docker and Kubernetes."

"The solution sometimes has some false positives on IP addresses, from the web control aspect of the product. This needs to be improved."

"Lacks a single plug-in for multiple uses."

"We would like to see more integration with different platforms and extend this to other platforms. We are migrating to the cloud and want to extend it from our on-premises setup to the cloud."

"McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to answer. For example, the last time I used them it took them two weeks to reply back by email. No one has contacted me back since. They should improve their service."

More McAfee ePolicy Orchestrator cons

"The initial setup is difficult."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"The threat intelligence module needs a better dashboard."

"There is room for improvement in terms of developer support and documentation."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."

"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."

"Compared to other Antivirus products, the cost of this solution is a bit high."

"For large enterprise companies, the price should be alright, but for small businesses, the uptake might be slow because, for these clients, the price doesn't look very attractive."

"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."

"McAfee tries to package different things into different products, then sell them as different products with different licenses. They just split everything up into multiple things. That's just their sales pitch and how they do it."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."

"It's an expensive solution"

More McAfee ePolicy Orchestrator pricing and cost advice

"The product is more expensive than other solutions."

"It is an expensive product."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

13%

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

10%

Financial Services Firm

21%

Manufacturing Company

10%

Government

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?

Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...

What do you like most about McAfee MVISION ePO?

McAfee ePolicy Orchestrator's performance is good.

What is your experience regarding pricing and costs for McAfee MVISION ePO?

It's an expensive solution.

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

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Product Reports

McAfee ePolicy Orchestrator

Download McAfee ePolicy Orchestrator product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO

No data available

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.

McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations