What is our primary use case?
From a threat intelligence perspective, we use Microsoft Defender in conjunction with Azure and the cloud for our cloud-based customers. It helps us defend against various types of malicious code, whether it's through email inbounds or uploaded through USB sticks. It offers a wide range of capabilities.
What is most valuable?
Microsoft Defender is delivered in different components. One of them is the Microsoft community, where they share information about discovered malicious code, and remediation is promptly provided. This collaborative approach ensures that threats found in one country can be quickly addressed in other countries.
The global review and remediation of malicious code is probably the most valuable feature.
What needs improvement?
It's difficult to provide direct feedback to Microsoft, even as a Microsoft partner. However, the community out there supports and assists each other if that helps.
Microsoft itself is a major target for attacks and threats due to its size and popularity. That could be considered Microsoft's Achilles heel. Being the largest technology provider attracts significant threats. Microsoft is constantly fighting against threat actors trying to breach its technology. So by being the biggest, you attract the biggest threats.
I believe Microsoft could play more nicely with other IT security vendors. Currently, if you want your technology to integrate with Microsoft, you have to go through an extensive testing program to ensure compatibility with Azure. So, even the partnership program could be more efficient, allowing for smoother integration.
For how long have I used the solution?
I've been working with it since its inception. I've been involved in IT security for over thirty years, so I've seen it evolve.
What do I think about the stability of the solution?
If I were to rate the stability, I would say it's around an eight. However, there are occasional outages in Microsoft 365. So, stability can vary depending on the region, and there are instances of outages.
What do I think about the scalability of the solution?
I would give it an eight, without a doubt. It's highly scalable. Microsoft Defender can fulfill the needs of both small businesses and enterprise businesses effectively.
How are customer service and support?
Directly contacting Microsoft can be quite challenging. However, there is a community platform where users can find resolutions to specific issues. Microsoft also has an extensive patching program, and Microsoft releases updates to its solutions on the first Tuesday of every month.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Microsoft Defender is comprehensive. It covers areas such as email security, local firewall, and anti-malware. It's a comprehensive solution with different components within Defender. It also supports the operating system, Windows 11.
It's not limited to a single function. Defender encompasses various security aspects, like email security, local firewall, and anti-malware. Moreover, it's designed to work seamlessly with Windows 11.
How was the initial setup?
On a scale of one to ten, where one is the most difficult and ten is the easiest, I would say it's around a seven or eight. No software is perfect, including Microsoft.
Most organizations are moving to the cloud now, so the majority of deployments are in the cloud. However, we don't provide extensive support for that. The deployment depends on how the customer wants to set it up. A lot of it is in the private cloud, but it is essentially in public areas. It's a combination of both.
What about the implementation team?
The deployment process can vary, but on average, it can take anywhere from two to twenty-four hours, depending on the tenant and whether it's a single or multiple tenancy setup. So, it depends on the specific circumstances.
What's my experience with pricing, setup cost, and licensing?
Considering Microsoft is constantly changing licensing, I would give it a seven out of ten. It can be difficult to get your head around it, especially for small to medium-sized enterprises (SMEs) like most of my clients. We typically deal with E3 licensing rather than the larger corporate E5 licensing.
So, the pricing is subject to changes, and it can be complex, especially for SMEs. It's traditionally based on E3 licensing for our clients.
Which other solutions did I evaluate?
What other advice do I have?
I wouldn't always advise my clients to exclusively rely on Microsoft products. However, they should derive maximum benefits from the licensing they pay for. For example, you can't simply purchase Defender on its own because it's bundled with the operating system. So, that question loses some relevance since you already have it regardless of choice. So, the value of Defender is already included with the operating system, and users don't have the option to choose whether to have it or not.
However, you can explore other solutions to enhance the security of Windows 11 or Windows 10, such as cloud-based options. But I would suggest making the most out of Defender. If you encounter any limitations, then you can consider other technologies to fill those gaps. So, it's about maximizing the potential of Defender and, if necessary, supplementing it with additional technologies.
You have the option to bolster the security of your Windows system with other solutions if needed, but Defender should be your primary focus.
Overall, I would rate it an eight out of ten because it is bundled with Windows OS. However, it doesn't cover all threats, and it remains a target for threat actors. So, depending on your business needs and the specific areas where Defender falls short in delivering effective security, you may need to supplement it with other technologies to strengthen your overall security position.
Which deployment model are you using for this solution?
Hybrid Cloud