N-able MSP Manager Reviews

Name: N-able MSP Manager
Brand: N-able
Rating: 3.9 (5 reviews)

Vendor: N-able

3.9 out of 5

5 reviews
75% willing to recommend

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What is N-able MSP Manager?

N-able MSP Manager provides centralized tool integration and ticket management, improving remote access, task scheduling, and file transfers. Features like real-time reporting and Passportal integration enhance performance for MSPs.

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N-able MSP Manager is the #22 ranked solution in top IT Service Management (ITSM) solutions and #24 ranked solution in top Help Desk Software. PeerSpot users give N-able MSP Manager an average rating of 7.8 out of 10. N-able MSP Manager is most commonly compared to ServiceNow: N-able MSP Manager vs ServiceNow. N-able MSP Manager is popular among the small business segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 18% of all views.

Helped 893,221 peers since 2012

Featured N-able MSP Manager reviews

GeorgeKanellopoulos

CTO at InTTrust SA

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Yazan Albaw

Customer Success Director at We Cybers

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Nelson Ehijene

IT Consultant at NE Integration

Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go. You can push the agent with Group Policy, but it sometimes can be a bit tasking. That's one thing they need to improve on. A lot of companies have Microsoft as their environment. If you have a ton of computers, instead of having to go to each computer and push the agent, you can just use Group Policy to do the initial install and push the agent on all those computers. Once you have the agent, you can do whatever you need to do on the dashboards. So, they can improve a little bit on the IMSI, which is where you can write your Microsoft Group Policy. You can add that policy to push down the agents on all computers. So, that part can be improved a bit. Their support could be better, but it is not bad. They only provide chat support. I don't mind the chat, but sometimes, it is hard to explain something without having to talk with somebody. They have partnered with SentinelOne for EDR, but it would be nice if they can add other options. SentinelOne is really good, but it would be nice to have something to compare with. The endpoint detection with SentinelOne was added just last year, but it would be helpful to have a second vendor with that.

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N-able MSP Manager mindshare

Product category:

As of May 2026, the mindshare of N-able MSP Manager in the Help Desk Software category stands at 1.6%, up from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
N-able MSP Manager	1.6%
ServiceNow	11.2%
JIRA Service Management	6.0%
Other	81.2%

Help Desk Software

PeerResearch reports based on N-able MSP Manager reviews

Type	Title	Date
Category	Help Desk Software	May 9, 2026	Download
Product	Reviews, tips, and advice from real users	May 9, 2026	Download
Comparison	N-able MSP Manager vs ServiceNow	May 9, 2026	Download
Comparison	N-able MSP Manager vs JIRA Service Management	May 9, 2026	Download
Comparison	N-able MSP Manager vs Zendesk	May 9, 2026	Download

Valuable Features

N-able MSP Manager's most valuable features include real-time reporting, ease of use, and seamless integration with email and RMM. Users appreciate centralized management of tasks, ticketing, and device information. The tool provides access to device credentials via Passportal, streamlines workflows, and maintains individual ticketing systems for clients. Custom SLAs and proactive alerts enhance service delivery. Despite lacking certain modules compared to competitors, its unified platform enhances efficiency and accessibility for managed services.

"We are an MSP, and for what we do, we have one centralized dashboard, and even though we're a small IT team, we can manage a ton of clients with a lot of automated processes, even for patch management."
"Don't get scared of the price tag because it's definitely worth it."
"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

Room for Improvement

N-able MSP Manager lacks in reporting quality and user interface customization. Bulk contact importing and expanded RMM integration options are desired for efficiency. Users find chat support and SentinelOne collaboration limiting. They seek better deployment approaches via Group Policy and additional endpoint detection vendors. The deployment is complex, and the platform packaging complicates adoption. Users prefer more versatile options with competitive pricing and add-ons compared to others like ManageEngine.

"Its reporting is lousy and bad. It is not as good as it should be."
"There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

Pricing

N-able MSP Manager's pricing is considered reasonable by users, with cost entry being manageable. Fees apply for each object, including AV and servers, leading to overall charges. Users rate pricing between six and eight out of ten, indicating it’s not the cheapest but offers value. While comparable to ManageEngine, some find it slightly higher in cost, yet organizations find revenue potential with the solution.

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad.You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."

Popular Use Cases

N-able MSP Manager is primarily utilized for network monitoring, remote management, patch management, encryption, and backup. Serving as a SaaS program for MSPs, it integrates with RMM Insight and N-central for automated ticketing and instant management of support clients. It streamlines incident management by assigning tasks based on expertise and enhances efficiency with time-tracking capabilities. Users appreciate it for contract management and its role as a ticketing platform.

Service and Support

Customer service and support of N-able MSP Manager receives mixed feedback. Users find chat-based assistance cost-effective, though some prefer direct communication. Responses are prompt yet occasionally slow, causing frustration. Technical aid is generally rated above average, with some users highlighting an impressive team.

Deployment

The initial setup for N-able MSP Manager is generally user-friendly. Many find the configuration straightforward, benefiting from its cloud-based nature, while some organizations enhance their setups over time. Setup durations vary, with some taking a week and involving multiple personnel. Users can efficiently add clients, manage contacts, and update essential information, enjoying a seamlessly maintained platform. Several highlight that, with experience, unnecessary steps can be skipped, and the deployment process is appreciated for its simplicity.

Scalability

N-able MSP Manager is appreciated for its scalability, supporting multiple users with ease. Users connect with clients daily, and scalability is managed by adding subscriptions, accommodating growth without limitations. It operates on the cloud, earning praise for seamless expansion and efficient management. Financial considerations influence user decisions on scaling up, reflecting a balance between scaling needs and cost. N-able MSP Manager is well-suited for managed service providers requiring scalable technology solutions.

Stability

N-able MSP Manager is considered very stable, with low system impact and good reliability. Users mention that it operates seamlessly without noticeable interference. A few have encountered occasional issues with the Take Control remote function and email integration, but these are rare. The long-term experience has been positive, with no significant outages. Users appreciate N-able's cloud-based infrastructure, which enhances stability and performance, relying on their effective maintenance and investment in infrastructure.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our N-able MSP Manager Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Construction Company

18%

Computer Software Company

Manufacturing Company

Comms Service Provider

Media Company

Insurance Company

Legal Firm

Real Estate/Law Firm

Transportation Company

Performing Arts

Energy/Utilities Company

Financial Services Firm

Renewables & Environment Company

Retailer

Healthcare Company

Hospitality Company

Wholesaler/Distributor

Logistics Company

Leisure / Travel Company

Outsourcing Company

Photography Company

University

Aerospace/Defense Firm

Compare N-able MSP Manager with alternative products

Learn more about N-able MSP Manager

N-able MSP Manager supports Managed Service Providers with remote management, patch management, encryption, and network monitoring. It seamlessly integrates with ticketing systems such as RMM Insight and N-central. The SaaS platform ensures automatic updates, and features like automatic ticket creation and time-tracking optimize operations. Some challenges include reporting, agent deployment via Group Policy, and improving customization, particularly in Microsoft environments.

What are the key features of N-able MSP Manager?

Centralized Portal: Enables seamless tool integration and efficient ticket management.
Remote Access: Facilitates easy task scheduling and file transfers without RDP logins.
Real-Time Reporting: Offers network reporting with multi-tenant capability for better decision-making.
Customizable SLAs: Enhances service management tailored to client needs.
Passportal Integration: Provides quick and secure credential access.

What should users evaluate in reviews?

Operational Efficiency: Look for improvements in remote management and integration ease.
Cost-Benefit: Assess functionality versus cost compared to alternatives.
SaaS Advantages: Continuous updates and support without manual intervention.
Task Optimization: Review features like time-tracking and task assignment accuracy.

N-able MSP Manager is often implemented in industries requiring robust remote management and network monitoring. Managed Service Providers leverage its integration capabilities for streamlined operations, while sectors needing complex contract management might encounter translation challenges in technical implementations.

N-able MSP Manager was previously known as SolarWinds LOGICnow, SolarWinds MSP Manager.

N-able MSP Manager customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Product Categories

Help Desk Software

IT Service Management (ITSM)

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N-able MSP Manager Reviews Summary
Author info	Rating	Review Summary
CTO at InTTrust SA	3.0	I found N-able MSP Manager functional but lacking in features and value compared to ManageEngine, which offered better pricing and more modules. While not bad, I ultimately chose to migrate for greater functionality and cost-effectiveness.
Customer Success Director at We Cybers	5.0	At We Cybers, N-able MSP Manager integrates with our existing tools to automate ticket creation, streamline incident management, and enhance efficiency. Its centralized platform and multi-tenant capabilities improve workflow, but bulk contact import and multi-RMM integration would enhance usability.
IT Consultant at NE Integration	4.0	I find this solution excellent for MSPs, offering comprehensive remote and patch management with ease of use. Its reporting is poor, backup costly, and chat-only support can be frustrating, though overall, it's a valuable tool.
Senior Systems Engineer \| IT Services at InTTrust S.A.	3.5	I find N-able MSP Manager efficient for managing support customers, and I appreciate its integration with our mail system. However, the tool would benefit from enhanced customization options for its user interface to better meet our needs.
Deputy Department Head at a financial services firm with 10,001+ employees	5.0	This premier product provides stable, scalable network monitoring with valuable real-time reporting that helps our organization manage capacity. Setup was straightforward, and I highly recommend it, although I would prefer a more simplified, modular package.

Title	Rating	Mindshare	Recommending
ServiceNow	4.3	11.2%	92%	228 interviews Add to research
NinjaOne	4.1	1.2%	95%	25 interviews Add to research

N-able MSP Manager Reviews

What is N-able MSP Manager?

Featured N-able MSP Manager reviews

N-able MSP Manager mindshare

PeerResearch reports based on N-able MSP Manager reviews

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

Compare N-able MSP Manager with alternative products

Learn more about N-able MSP Manager

N-able MSP Manager customers

Related questions

Product Categories

Popular Comparisons