Service and Support
NetApp SnapMirror's customer service receives mixed opinions, with some praising its excellence, while others find regional support varying. Technical support is predominantly deemed responsive and effective, especially during escalations. Users note positive interactions, quick resolutions, and overall satisfaction, though some wish for improvements in initial support levels. A few highlight their internal expertise reducing reliance on support. Overall, users express contentment with SnapMirror's functionality and assistance effectiveness, especially in escalations.
Deployment
NetApp SnapMirror's initial setup is generally straightforward and simple. Users find it easy with integrated tools like Data ONTAP and OnCommand System Manager. For experienced users, it becomes second nature, while newcomers might face challenges with complex configurations. Deployment time varies based on network requirements, but experienced teams often complete it quickly. Some configurations require careful planning due to network intricacies. SnapMirror's embedded features and user-friendly interface simplify the installation and deployment process.
Scalability
NetApp SnapMirror is highly scalable, supporting a vast number of users without issues. Users appreciate its flexibility to scale across clusters, seamless upgrades, and ability to expand capacity without downtime. While some limitations exist in communication lines, its flexibility in transitioning between sites is valued. Users report impressive linear growth and reliable long-term use, benefiting from data duplication and compression features. Its cluster mode ONTAP is frequently highlighted by users for enhancing scalability.
Stability
Multiple users report that NetApp SnapMirror is stable when properly configured, although some initial stability issues can occur if systems are overloaded. Users emphasize the importance of following best practices and ensuring a stable network connection. Bugs in firmware or system setup might occasionally lead to problems, but the technology is generally reliable. Many rate its stability highly, comparing it to consistently reliable elements, and note its proven effectiveness for mounting and data integrity.