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Oracle WebCenter Reviews

Vendor: Oracle
3.5 out of 5
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What is Oracle WebCenter?

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

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Oracle WebCenter is the #6 ranked solution in top Corporate Portals, #12 ranked solution in top Web Content Management solutions, #17 ranked solution in top Enterprise Content Management solutions, and #22 ranked solution in top Customer Experience Management solutions. PeerSpot users give Oracle WebCenter an average rating of 7.0 out of 10. Oracle WebCenter is most commonly compared to SharePoint: Oracle WebCenter vs SharePoint. Oracle WebCenter is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 11% of all views.
Buyer's Guide
Oracle WebCenter
August 2025
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Oracle WebCenter mindshare

Product category:
Customer Experience Management
As of September 2025, the mindshare of Oracle WebCenter in the Customer Experience Management category stands at 1.5%, up from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Oracle WebCenter1.5%
Salesforce4.9%
Genesys Cloud CX4.1%
Other89.5%
Customer Experience Management

PeerResearch reports based on Oracle WebCenter reviews

TypeTitleDate
CategoryCustomer Experience ManagementSep 1, 2025Download
ProductReviews, tips, and advice from real usersSep 1, 2025Download
ComparisonOracle WebCenter vs SalesforceSep 1, 2025Download
ComparisonOracle WebCenter vs Qualtrics XM PlatformSep 1, 2025Download
ComparisonOracle WebCenter vs ServiceNow Customer Service ManagementSep 1, 2025Download
Suggested products
TitleRatingMindshareRecommending
SharePoint3.9N/A79%162 interviewsAdd to research
OpenText Documentum Content Management3.8N/A83%32 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Oracle WebCenter boasts functionalities like API planning, document management with workflow processes, and integration capabilities. Users value its Java-based content management, dynamic navigation, customizable portals, user-friendly interface, and seamless compatibility with Oracle products. The robust security, scalability, single sign-on, and content sharing are essential features. It supports analytics for workload management and offers tools for business analytics and artificial intelligence interaction. WebCenter facilitates easy content updates and access rights definition. Scalability enhances its performance advantage.
  • "WebCenter's interface is very user-friendly."
  • "Integration within the solution is very good."
  • "You can move workloads in between sub-servers so that you don't overload a portion of the server."

Room for Improvement

Oracle WebCenter experiences challenges with its API's inability to properly scan devices, lacks stability, and needs enhanced performance. The user interface requires improvements, and better Web 2.0 features are desired. There's a need for better support of Windows 10, and translation into Arabic and Persian is important. UCX requires better APIs for custom integrations. Competitive pricing, automated backups, and easier migration to the cloud are also sought. Enhanced design flexibility and configuration automation are needed.
  • "WebCenter requires a lot of design effort to upload content to our regular system."
  • "The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
  • "The speed of the backup should be enhanced."

Pricing

Oracle WebCenter is perceived as expensive by users, with high pricing and licensing costs. Discounts of up to 60% can be negotiated, making it more affordable compared to other providers, who typically offer 20% off. There are notable price comparisons with free alternatives, and some users mention that licensing terms vary, such as being free in certain regions like Iran. Users often recommend negotiating better deals with Oracle to mitigate costs.
  • "WebCenter's pricing is on the higher side."
  • "The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
  • "The price needs to be lowered."

Popular Use Cases

Oracle WebCenter is primarily used to build intranets, manage documents, and enable content management and publishing. Many rely on its document management capabilities, utilizing it for storing, searching, and accessing large volumes of content efficiently. It serves organizations with regulations requiring on-premises hosting for security. Oracle WebCenter is also valued for its integration with other Oracle products, making it an ideal choice for those using multiple Oracle solutions.

Service and Support

Oracle WebCenter's customer service is described as fair by some due to implementation challenges. Technical support receives mixed ratings, ranging from decent but slow to excellent. Some rate technical support 7/10 or 8/10, while others consider it the best for support. The support cost is highlighted as expensive despite satisfaction with the quality. Due to sanctions, access to technical support can be restricted for some users.

Deployment

Many found Oracle WebCenter's initial setup complex, particularly without adequate support from Oracle. Customization and third-party integration increased complexity, though standard setups could be simpler. Utilizing WebLogic, some considered installation straightforward. Others cited knowledge gaps and lack of training as issues. Deployment often took several months, with complexity attributed to necessary changes Oracle made to operate on their public server. Those with clustering experience managed better, though migration from existing systems posed challenges.

Scalability

Oracle WebCenter is recognized as highly scalable, with users reporting no issues related to scaling. Many find it easy to expand usage across departments, facilitating business growth and agility. Users describe it as a pivotal tool for building portals and managing content, accommodating substantial user bases effortlessly. The capability to adjust requirements as needed is appreciated, highlighting its suitability for organizations aiming to grow and improve efficiency with document management.

Stability

Issues with Oracle WebCenter's stability include performance problems and occasional unknown exceptions requiring server restarts. Instabilities arise in web 2.0 features and cluster environments. Some find stability good, citing its reliance on a trusted Oracle database. While some mention constant bugs, they highlight the importance of prompt support. Many users report no significant problems for extended periods.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Oracle WebCenter Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business34
Midsize Enterprise14
Large Enterprise79
By visitors reading reviews

Top industries

By visitors reading reviews
Government
11%
Energy/Utilities Company
8%
Financial Services Firm
8%
Comms Service Provider
8%
Manufacturing Company
6%
Retailer
6%
University
6%
Marketing Services Firm
6%
Insurance Company
6%
Real Estate/Law Firm
6%
Computer Software Company
6%
Construction Company
4%
Recreational Facilities/Services Company
4%
Performing Arts
3%
Legal Firm
2%
Healthcare Company
2%
Logistics Company
2%
Educational Organization
2%
Media Company
1%
Wholesaler/Distributor
1%
Sports Company
1%
Training & Coaching Company
1%
Transportation Company
1%
Hospitality Company
1%
Pharma/Biotech Company
1%

Compare Oracle WebCenter with alternative products

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Learn more about Oracle WebCenter

Oracle WebCenter was previously known as WebCenter, FatWire.

Oracle WebCenter customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

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  • 14
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Product Categories

Product Categories
Customer Experience Management
Enterprise Content Management
Web Content Management
Corporate Portals (Enterprise Information Portals)

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Oracle WebCenter Reviews Summary
Author infoRatingReview Summary
Executive Vice President - Head Digital Partnership and Alliances at a financial services firm with 10,001+ employees3.5I primarily use Oracle WebCenter for content management and publishing due to its user-friendly interface. However, it demands significant design effort to upload content and its performance isn't market-leading; it also needs improvements in agility and adaptability.
Head of Development and Implementation at Arak Petrochemical Company5.0No summary available
Procurement and Supply Chain Consultant at a financial services firm with 10,001+ employees3.5No summary available
Head of Development and Implementation at Arak Petrochemical Company5.0No summary available
System Analyst, Oracle ECM Team Leader at a tech services company with 51-200 employees4.0No summary available
Pre-Sales Manager / Engineer at a comms service provider with 11-50 employees4.5No summary available
Business Analyst at United Automotive Electronic Systems Co.,Ltd2.5No summary available
IT Principal Consultant at a tech company with 10,001+ employees2.0No summary available