SAP HANA Cloud Reviews

Vendor: SAP

4.1 out of 5

6 reviews
85% willing to recommend

What is SAP HANA Cloud?

SAP HANA Cloud offers a robust platform for managing data in real-time, making it ideal for businesses looking to enhance their analytics and database capabilities. It efficiently supports complex data environments, providing scalability and high performance for enterprises.

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SAP HANA Cloud is the #11 ranked solution in top Database as a Service vendors. PeerSpot users give SAP HANA Cloud an average rating of 8.2 out of 10. SAP HANA Cloud is most commonly compared to Azure Database for PostgreSQL: SAP HANA Cloud vs Azure Database for PostgreSQL.

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Featured SAP HANA Cloud reviews

Ijlal Naqvi

Lead SAP Cloud Services at a computer software company with 201-500 employees

The support providing aspects could be more transparent. SAP HANA Cloud requires extensive documentation before connecting with a human being to troubleshoot an issue. The sandbox capabilities of the environment could be made more efficient. The test or quality environment could be populated with production data to replicate live environment scenarios easily. With S/4 today, this process isn't as seamless because it's a service provided by SAP with a certain service cost. Regarding innovations, clarity of the process needs improvement. Recently, SAP makes commercial changes before having supporting documentation ready. Better planning in this area would help implementers.

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reviewer2686500

SAP BI Architect at a government with 10,001+ employees

Currently, we don't have any AI-driven features, but that's something we are exploring. SCC is one of the computers, and we are looking into Machine Learning and predictive analytics from the user-base perspective. Regarding SAP HANA Cloud, one significant pain point is the lack of access to the database from the HANA Studio for developers. HANA Studio allows us to work with tables, whereas with SAP HANA Cloud, there isn't direct visibility of any tables. Documentation is another concern. There isn't much documentation compared to what we used to get in the past, including best practices. In the last few years, their documentation has not been up to the mark at all.

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Hari Priya

SAP Analytics Lead at Miracle Software Systems, Inc

There is limited documentation on how to use SAP HANA Cloud. There are many options available, but I don't know how to use them due to insufficient documentation. Feature-wise, I have only replicated SAP tables, not legacy systems, which I need to explore further. The pricing for SAP HANA Cloud is very high. I am concerned that many BW clients are leaving BW on HANA and S/4HANA and moving to other solutions because of the high pricing. Any SAP HANA implementation is very expensive.

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PeerResearch reports based on SAP HANA Cloud reviews

Type	Title	Date
Category	Database as a Service (DBaaS)	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	SAP HANA Cloud vs Amazon RDS	Aug 20, 2025	Download
Comparison	SAP HANA Cloud vs Microsoft Azure SQL Database	Aug 20, 2025	Download
Comparison	SAP HANA Cloud vs MongoDB Atlas	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Azure Database for PostgreSQL	4.3	N/A	100%	9 interviews Add to research

Valuable Features

SAP HANA Cloud excels in tight integration across finance, materials, and sales, allowing rapid innovation. It offers scalability, real-time data access, and flexibility in model building and workload management. Real-time analytics and embedded automation features enhance business processes. Multi-tenant architecture provides cost-effective solutions. It consolidates value chains for a unified business view and enables workflows. Machine learning and AI features are promising but require better user education. Business Application Studio access without VPN is advantageous.

"Using SAP HANA Cloud, we can replicate the data into HANA and use live data, which improves our business decision-making."
"I would rate SAP HANA Cloud nine to ten out of ten."
"The best features of SAP HANA Cloud are that its software is effective because it has tight integration between other functions, such as finance, materials, and sales."

Room for Improvement

SAP HANA Cloud's innovation pace lags, lacking AI-driven features. Developers face challenges due to inaccessible databases in HANA Studio and insufficient documentation, impacting usability and feature exploration. The high cost causes client attrition, with limited configuration and slow performance. Improved transparency in support and seamless sandbox capabilities are needed. User experience remains non-intuitive, requiring a more configurable and user-friendly interface. Improvements are needed in process clarity and planning for commercial changes.

"SAP HANA Cloud requires extensive documentation before connecting with a human being to troubleshoot an issue."
"The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25 days to process."
"Regarding SAP HANA Cloud, one significant pain point is the lack of access to the database from the HANA Studio for developers."

Popular Use Cases

Organizations primarily use SAP HANA Cloud for managing procurement and inventory, particularly in finance, supply chain, and HR. Engaging with SAP products like BPC, Business Objects, and SAP BW for HANA, users have extensive experience with both cloud and on-premises deployments. Mid-market enterprises, including manufacturing and service-oriented sectors, deploy SAP HANA Cloud for real-time S/4 reporting and utilizing Business Application Studio for data management. Users find complex scenarios such as module-specific tasks and table creations require learning adjustments.

Service and Support

SAP HANA Cloud's customer service is excellent, maintaining a 99.7% SLA commitment. However, technical support varies. Some consider it always good and reliable, while others find it inadequate, with slow response times and tickets taking over 25 days. The service experience often depends on the support tier, with Tier 1 being satisfactory. Some feel the support process is inefficient, with issues passing through multiple people. Australian context feedback is generally positive in terms of responsiveness.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP HANA Cloud Buyer's Guide for additional reliable information.

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Learn more about SAP HANA Cloud

SAP HANA Cloud integrates data management and advanced analytics in a single solution, optimizing operations for businesses through real-time insights and flexible scalability. It is designed to handle high volumes of data and complex queries while supporting cloud native development. Users benefit from its capability to drive intelligent applications, streamline decision-making processes, and enhance data-driven strategies across industries. Evaluating SAP HANA Cloud involves considering its real-time data processing power, strong security measures, and support for hybrid environments.

What are the most important features of SAP HANA Cloud?

Real-Time Analytics: Enables immediate decision-making based on live data
Scalability: Allows businesses to easily adjust resources depending on demand
Data Security: Offers robust protection measures to safeguard sensitive information
Hybrid Cloud Support: Facilitates seamless integration with on-premise systems

What benefits or ROI should users look for?

Cost Efficiency: Reduces overall operating expenses by streamlining processes
Enhanced Performance: Improves system speed and reliability for critical operations
Business Flexibility: Adapts quickly to changing business needs and market conditions
Data-Driven Insights: Provides valuable insights that help in strategic decision making

SAP HANA Cloud is implemented across industries such as finance, retail, manufacturing, and healthcare, where real-time data processing and analytics are critical. In finance, it assists with risk management and financial forecasting; in retail, it supports personalized customer experiences and inventory optimization; while in manufacturing, it enhances supply chain management and production efficiency.