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WSO2 Identity Server Reviews

Vendor: WSO2
4.1 out of 5
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What is WSO2 Identity Server?

WSO2 Identity Server can be used to simplify identity and access management (IAM) related activities in the enterprise. The product is based on open standards and open source principles. WSO2 Identity Server comes with seamless, easy to use integration capabilities that help connect applications, user stores, directories and identity management systems.

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WSO2 Identity Server is the #12 ranked solution in top Customer Identity and Access Management (CIAM) solutions. PeerSpot users give WSO2 Identity Server an average rating of 8.2 out of 10. WSO2 Identity Server is most commonly compared to Ping Identity Platform: WSO2 Identity Server vs Ping Identity Platform. WSO2 Identity Server is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.
Buyer's Guide
WSO2 Identity Server
August 2025
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WSO2 Identity Server mindshare

As of August 2025, the mindshare of WSO2 Identity Server in the Customer Identity and Access Management (CIAM) category stands at 1.6%, down from 3.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
WSO2 Identity Server1.6%
Auth020.4%
Ping Identity Platform11.8%
Other66.2%
Customer Identity and Access Management (CIAM)

PeerResearch reports based on WSO2 Identity Server reviews

TypeTitleDate
CategoryCustomer Identity and Access Management (CIAM)Aug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonWSO2 Identity Server vs Auth0Aug 29, 2025Download
ComparisonWSO2 Identity Server vs Ping Identity PlatformAug 29, 2025Download
ComparisonWSO2 Identity Server vs Omada IdentityAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Ping Identity Platform4.111.8%100%29 interviewsAdd to research
Auth04.220.4%88%18 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

WSO2 Identity Server's crucial features include single sign-on, role-based permissions, seamless API integration, comprehensive ecosystem, and robust security. Users value the passwordless technology, Active Directory and LDAP connection, user management and customization capabilities. The self-user portal enhances user experience, while the key management feature bolsters security. API integrations cater to diverse systems, allowing customer identity management and user authentication to be effective and efficient.
  • "I am completely satisfied with WSO2 Identity Server and would definitely recommend it to other companies."
  • "We use the solution for customer identity management, authenticating customers coming in through a web portal."
  • "The product's initial setup phase is easy."

Room for Improvement

WSO2 Identity Server could enhance its high availability architecture and simplify LDAP synchronization. Users want a simpler configuration process and improved documentation. Communication glitches between microservices need resolution. Users find pricing high and seek competitive models. Multi-factor authentication and integration require enhancement. Licensing should be more flexible, and a user-friendly interface is desired. Enhanced connectors for on-premise versions and integration of new AI use cases are also needed. Users prefer better marketplace availability.
  • "The solution's licensing model could be more flexible, and pricing could be improved."
  • "The price of the product is an area of concern where improvements are required."
  • "The solution seems to be pretty outdated."

Pricing

WSO2 Identity Server is open source, making it initially free, but enterprises often opt for a yearly support license, which is competitively priced and cost-effective compared to other identity managers like MuleSoft or TIBCO. Users appreciate the robust features without incurring unexpected costs beyond standard licensing fees. There are two licensing options: Apache for self-build and WSO2 purchase. Support is deemed valuable, with pricing rated moderately favorable by users.
  • "I rate the product price an eight out of ten. There is a need to pay more for the extra features provided by the solution."
  • "WSO2 Identity Server is not an expensive solution."
  • "They should bring in some good pricing models to host the marketplace."

Popular Use Cases

Organizations primarily utilize WSO2 Identity Server for ensuring secure connectivity and synchronization with LDAP servers, enabling single sign-on (SSO) and role-based access. They evaluate identity solutions for their clients, particularly in retail, to integrate components like API Manager and Enterprise Integrator. It's employed for generating keystores, certifications, Python Auth, and API management, providing security and access control for applications. Companies prefer its key manager functionalities when deploying API Manager.

Service and Support

Customers find WSO2 Identity Server's support effective, knowledgeable, and responsive. Technical support is praised, with assistance provided in resolving issues like database connectivity. The open-source community is valuable, yet documentation may be complex. Many choose the subscription for better service since the open-source version's support model is lacking. Their technical team is highly rated, responding swiftly to tickets. While overall support experiences are positive, enhancing documentation is suggested.

Deployment

Users found the initial setup of WSO2 Identity Server varied in complexity. Some experienced a straightforward process taking a few hours or days, while others faced challenges, especially in cloud-native environments. LDAP setup and API integration posed issues for some, and additional support and documentation were suggested. Implementation time ranged from a few days to two weeks, depending on expertise. Customization and maintenance required team efforts, typically involving two to five members.

Scalability

WSO2 Identity Server exhibits strong scalability, supporting hundreds of thousands of users across various projects. Companies find it suitable for both small integrations and larger customer bases. It integrates well with platforms like Kubernetes and handles high user volumes effectively. Scalability ratings range high among users, often reaching eight to ten out of ten. Organizations emphasize the importance of managing core volume and system resources to optimize scalability potential.

Stability

Users rate WSO2 Identity Server's stability highly, with ratings of eight or nine out of ten. They appreciate its maturity, lack of crashes, and its ability to handle large data volumes effectively. Some mention the presence of bugs in the open-source version's initial release, but consider it stable in recent versions. They praise its comprehensive ecosystem and quality documentation, though some feel they haven't fully explored its capabilities to provide a perfect rating.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our WSO2 Identity Server Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business29
Midsize Enterprise18
Large Enterprise67
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Comms Service Provider
8%
Transportation Company
7%
Manufacturing Company
6%
Construction Company
5%
University
5%
Insurance Company
4%
Legal Firm
4%
Real Estate/Law Firm
4%
Wholesaler/Distributor
4%
Retailer
4%
Educational Organization
3%
Non Profit
3%
Healthcare Company
3%
Outsourcing Company
3%
Recreational Facilities/Services Company
3%
International Affairs Institute
2%
Marketing Services Firm
2%
Hospitality Company
2%
Government
2%
Energy/Utilities Company
2%
Media Company
1%
Logistics Company
1%
Performing Arts
1%

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WSO2 Identity Server customers

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

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Product Categories

Product Categories
Customer Identity and Access Management (CIAM)

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WSO2 Identity Server Reviews Summary
Author infoRatingReview Summary
Senior Solution Architect at Hewlett Packard Enterprise5.0We chose WSO2 Identity Server for its robust SSO capabilities and enhanced key management features, which improve security and integrate seamlessly with platforms like Google and Facebook. Compared to Keycloak, it offers better integration with API gateway products, meeting all our current needs.
Doctoral Researcher at National Chengchi University4.5I use WSO2 Identity Server for Python authentication in my company. Its API integration is valuable, but pricing and multi-factor authentication need improvement. It provides significant time savings for online customers, though integration challenges exist. We previously used Auth0.
Co-Founder and Chief Technology Officer at Asante Digital Group3.5I use WSO2 Identity Server for customer identity management and single sign-on through Active Directory. While it's effective, its licensing model and pricing could be more flexible. I've also worked with DataPower, SailPoint, and ForgeRock before.
Software Engineer at University of Peradeniya4.5I found WSO2 Identity Server effective as it handles configuration well. However, it feels outdated, and the pricing could be improved. I didn't explore other solutions, and there was no specific cloud provider mentioned.
Solution Architect at a tech consulting company with 501-1,000 employees3.5We use WSO2 Identity Server for API management, benefiting from its easy integration with IT server components. However, it needs marketplace availability, competitive pricing, and better service compared to Kong. We also considered alternatives like Akamai and Kong.
Enterprise Architect at Peristent Systems3.5No summary available
Project Manager at a tech services company with 51-200 employees4.5No summary available
Senior Technical Architect at a tech services company with 11-50 employees4.0No summary available