Enables secure remote access and seamless app connectivity with reduced attack surfaces
What is our primary use case?
I use Zscaler B2B for a variety of purposes including Zero Trust Network Access (ZTNA), cloud firewall, data loss prevention, secure web gateway, and secure remote access. It is primarily used to enable secure access for remote workers without a VPN and to inspect internet traffic for threats while applying security policies.
What is most valuable?
Zscaler B2B provides significant security benefits by reducing attack surfaces through Zero Trust Network Access (ZTNA) implementation. It improves performance over traditional VPN-based security models and offers seamless VPN-less access to corporate applications. It also features cloud-native architecture, global data centers for traffic optimization, and auto-scaling policies. The solution supports multi-tenant security models and segmented security policies tailored to large enterprises.
What needs improvement?
Some areas for improvement include the SSL inspection, as decrypting and inspecting encrypted traffic induces latency. Performance may vary based on the nearest data center, and occasionally, false positives in security rules might block legitimate traffic. There could also be enhancements in overall performance, usability, and cost-effectiveness.
For how long have I used the solution?
I have used Zscaler B2B for approximately one year.
What do I think about the stability of the solution?
Zscaler B2B is designed to provide high availability and reliability, ensuring secure and uninterrupted access to corporate applications. However, improvements can be made in stability to enhance performance and cost-effectiveness.
What do I think about the scalability of the solution?
The scalability of Zscaler B2B is robust, allowing dynamic scaling as enterprise workloads and user demands grow. Its cloud-native architecture and global data centers support traffic optimization and scalability, accommodating large enterprises with segmented security policies.
How are customer service and support?
The technical support from Zscaler is satisfactory, with premium support options available for critical issues. The service quality is rated as four on a scale of one to five, indicating room for improvement.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is complex, requiring a comprehensive understanding of security requirements, network assessment, and identity management. Configuration of cloud security policies and user education is necessary, making it a detailed process that involves various teams.
What was our ROI?
Implementing Zscaler B2B offers a better return on investment due to reduced hardware costs, lower IT management costs, faster user access, and productivity, and decreased security breach costs. The solution contributes to significant savings compared to traditional setups.
What's my experience with pricing, setup cost, and licensing?
Zscaler B2B operates on a subscription-based pricing model with various bundles. Specific pricing details are not available.
What other advice do I have?
I rate Zscaler B2B as eight out of ten points. AI-driven threat detection, automated phishing protection, and behavioral analytics are potential areas for enhancement. These features would improve operational costs and offer better value to customers.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
