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Prisma Access by Palo Alto Networks vs Zscaler B2B comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Prisma Access by Palo Alto ...
Ranking in ZTNA as a Service
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
65
Ranking in other categories
Secure Web Gateways (SWG) (5th), Cloud Access Security Brokers (CASB) (1st), Enterprise Infrastructure VPN (5th), Secure Access Service Edge (SASE) (1st)
Zscaler B2B
Ranking in ZTNA as a Service
21st
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the ZTNA as a Service category, the mindshare of Prisma Access by Palo Alto Networks is 10.0%, down from 14.4% compared to the previous year. The mindshare of Zscaler B2B is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ZTNA as a Service Mindshare Distribution
ProductMindshare (%)
Prisma Access by Palo Alto Networks10.0%
Zscaler B2B1.3%
Other88.7%
ZTNA as a Service
 

Featured Reviews

IgorPinter - PeerSpot reviewer
Director at PULSEC
Zero-trust access has improved remote security and now simplifies cloud-based firewall management
Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.
SK
Enterprise Architect at Wipro Limited
Enables secure remote access and seamless app connectivity with reduced attack surfaces
Zscaler B2B provides significant security benefits by reducing attack surfaces through Zero Trust Network Access (ZTNA) implementation. It improves performance over traditional VPN-based security models and offers seamless VPN-less access to corporate applications. It also features cloud-native architecture, global data centers for traffic optimization, and auto-scaling policies. The solution supports multi-tenant security models and segmented security policies tailored to large enterprises.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since installing this solution we haven't had any penetration or malware, so it has definitely kept us protected."
"Security is absolutely spot-on, really top-notch. It's the result of all the components that come together, such as the HIP [Host Information Profile] and components like Forcepoint, providing end-user content inspection, and antivirus. It incorporates DLP features and that's fantastic because Prisma Access makes sure that all of the essential prerequisites are in place before a user can log in or can be tunneled into."
"Overall, the cost savings, ease of deployment, and better VPN user experience and performance are valuable."
"The Autonomous Digital Experience Management (ADEM) offered by Palo Alto is a good reporting tool. It gives insights into how things are going within the network. It takes all the data from the users' endpoints and does an analysis, and it suggests changes as well."
"Its hands-off security and the fact that we don't have to maintain it are the most valuable features."
"Prisma Access by Palo Alto Networks makes our life easier because the firewall solution we had before was totally outdated and performing poorly. This solution has completely transformed our operations."
"You have the ability to create your own expressions for your data. Palo Alto understands that DLP is not the same for all consumers. You might have a particular need to fulfill, and they give you the opportunity to create a custom expression to match the specific format that you have. For a confidential file property that you have in your files, you can add a metadata field. It gives you that opportunity to create that."
"But if you have a budget for enterprise or best of firewalls I think you should take this solution into consideration."
"Zscaler B2B provides significant security benefits by reducing attack surfaces through Zero Trust Network Access (ZTNA) implementation."
 

Cons

"Palo Alto's operational and support model needs improvement since we have faced issues with resolving problems."
"Though the monitoring is fine, the solution should improve its application graphs and interface monitoring."
"We've run into some challenges, having hit a lot of bugs over the past year in the deployment of GlobalProtect. We've had our fair share of issues that I haven't been happy with. We're working with the support organization to remediate them and waiting for updated releases. The response on getting the bugs fixed has not been what I would consider adequate for a product like this."
"There can be some latency issues with the solution that should be improved."
"The documentation is generally good, but they could provide a more detailed description of all the configuration steps. I have to search for information or call support. Palo Alto could add more knowledge base articles about configuration with screenshots and walkthroughs. That would be helpful. When configuring a product, you want to see examples of how it is done."
"While Palo Alto has understood the essence of building capabilities around cloud technology and have come up with a CASB offering, that is a very new product. There are other companies that have better offerings for understanding cloud applications and have more graceful controls. That's something that Palo Alto needs to work on."
"It's not very easy to use. Sometimes it's buggy and there are problems when doing updates. The user interface is okay, but some configuration items are difficult. I would like it to be less buggy and easier to configure, to better streamline the user experience."
"There is a lack of integration with third-party solutions like CrowdStrike or SentinelOne in Prisma Access by Palo Alto Networks. Although they have a tight ecosystem with their products, opening up for integration with other solutions would be beneficial."
"Some areas for improvement include the SSL inspection, as decrypting and inspecting encrypted traffic induces latency."
 

Pricing and Cost Advice

"As compared to other solutions, Prisma Access is much cheaper. It is probably 30% to 40% cheaper than other solutions, but I do not know the exact cost."
"Prisma Access is a little bit expensive."
"Compared to other products, the price is slightly high."
"Prisma Access by Palo Alto Networks is an expensive solution, especially when compared to other solutions like Cisco. There are no additional charges apart from the standard licensing costs attached to the solution."
"There's no reason not to buy the enterprise version that gives you unlimited PoPs, but you must understand the limitations you impose on yourself if you do that. If you go crazy, that allowlist will be too big for Kubernetes clusters."
"The pricing can be difficult because it came to us with another agreement, but it can be negotiated. I highly recommend people to compare this product's performance and pricing against BetterCloud, because I feel BetterCloud is better than Prisma SaaS if they're starting from scratch."
"They price their products using credit modules."
"I'm still comparing, but the solution is quite expensive."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
7%
Outsourcing Company
6%
Financial Services Firm
10%
Manufacturing Company
8%
Computer Software Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise20
Large Enterprise27
No data available
 

Questions from the Community

What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?
From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.
What needs improvement with Prisma Access by Palo Alto Networks?
Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I co...
What is your experience regarding pricing and costs for Zscaler B2B?
Zscaler B2B operates on a subscription-based pricing model with various bundles. Specific pricing details are not available.
What needs improvement with Zscaler B2B?
Some areas for improvement include the SSL inspection, as decrypting and inspecting encrypted traffic induces latency. Performance may vary based on the nearest data center, and occasionally, false...
What is your primary use case for Zscaler B2B?
I use Zscaler B2B ( /products/zscaler-b2b-reviews ) for a variety of purposes including Zero Trust Network Access ( /categories/ztna ) (ZTNA ( /categories/ztna )), cloud firewall, data loss prevent...
 

Also Known As

Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access
ZB2B
 

Overview

 

Sample Customers

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
Sanmina Corporation, MAN Energy Solutions
Find out what your peers are saying about Zscaler, Cisco, Okta and others in ZTNA as a Service. Updated: July 2026.
909,948 professionals have used our research since 2012.