Try our new research platform with insights from 80,000+ expert users
Accela Logo

Accela Reviews

Vendor: Accela
3.5 out of 5
Leave a review

What is Accela?

Accela is a cloud-based platform of government software solutions that helps state and local governments streamline their permitting, licensing, and code enforcement processes. It is a comprehensive solution that various departments can use, including planning, building, environmental health, and code enforcement.

Get the Local Government CRM Buyer's Guide and find out what your peers are saying about Accela, Microsoft Dynamics CRM, Salesforce Government Cloud and more!
Accela is the #8 ranked solution in top Local Government CRM solutions. PeerSpot users give Accela an average rating of 7.0 out of 10. Accela is most commonly compared to Microsoft Dynamics CRM: Accela vs Microsoft Dynamics CRM. Accela is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 33% of all views.
Buyer's Guide
Local Government CRM
February 2026
Get the category report
Helped 884,873 peers since 2012

Accela mindshare

As of March 2026, the mindshare of Accela in the Local Government CRM category stands at 2.7%, up from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Local Government CRM Mindshare Distribution
ProductMindshare (%)
Accela2.7%
Microsoft Dynamics CRM25.9%
SAP CRM22.3%
Other49.1%
Local Government CRM
 
 
Key learnings from peers

Valuable Features

  • "The Accela's most valuable features are visual inspection and workflow."
  • "We can develop features in very little time."

Room for Improvement

  • "The tool's performance becomes slow with usage. Its deployment is also complicated."
  • "I would like to see integration with analytics and the Power BI dashboard."

Pricing

  • "When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Local Government CRM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Government
33%
Pharma/Biotech Company
11%
University
10%
Manufacturing Company
8%
Wholesaler/Distributor
5%
Construction Company
5%
Financial Services Firm
5%
Retailer
5%
Performing Arts
3%
Computer Software Company
3%
Media Company
2%
Outsourcing Company
2%
Healthcare Company
2%
Agriculture
2%
Engineering Company
2%
Logistics Company
2%
Educational Organization
2%
Hospitality Company
2%

Compare Accela with alternative products

Go!

Learn more about Accela

If you are a tech professional looking for a Local Government CRM solution, Accela is a good option. It is a comprehensive, secure, and compliant platform that can help governments improve efficiency, transparency, and communication.

Accela's key features include:

  • A unified platform that can be used to manage all aspects of permitting, licensing, and code enforcement
  • A workflow engine that automates tasks and ensures that processes are followed correctly
  • A robust data management system that provides real-time insights into operations
  • A mobile app that allows users to access Accela from anywhere
  • A secure and compliant platform that meets the needs of government agencies

Here are some benefits of using Accela:

  • Accela can help governments automate tasks and streamline processes, saving significant time and cost
  • Accela provides a single source of truth for all permitting, licensing, and code enforcement data
  • This helps governments improve transparency and accountability
  • Accela's mobile app makes it easy for government agencies to communicate with citizens and businesses
  • Accela's platform is designed to meet the compliance requirements of government agencies

Accela customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.

Related questions

  • 20
When evaluating Local Government CRM, what aspect do you think is the most important to look for?
  • 15
Why are Local Government CRM solutions important for companies?
  • 19
Why is Local Government CRM important for companies?

Product Categories

Product Categories
Local Government CRM

Popular Comparisons

Popular Comparisons
Microsoft Dynamics CRM vs Accela Logo
Microsoft Dynamics CRM vs Accela
Salesforce Government Cloud vs Accela Logo
Salesforce Government Cloud vs Accela
iWorQ vs Accela Logo
iWorQ vs Accela
See all alternatives
 
Accela Reviews Summary
Author infoRatingReview Summary
Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi3.5I work in the Abu Dhabi health department and use Accela for licensing and certificates. Its rapid development as a low-code platform is valuable, though custom portals need improvement. We switched due to scalability issues with our legacy system.
Frontend Developer at Department of Health Abu Dhabi3.5I find Accela's visual inspection and workflow features valuable, but the tool tends to slow down with extended use, and deployment can be complicated.