No more typing reviews! Try our Samantha, our new voice AI agent.

Accela vs SAP CRM comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Accela
Ranking in Local Government CRM
7th
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SAP CRM
Ranking in Local Government CRM
2nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
43
Ranking in other categories
CRM (10th), Marketing Management (4th)
 

Mindshare comparison

As of November 2026, in the Local Government CRM category, the mindshare of Accela is 2.7%, up from 2.3% compared to the previous year. The mindshare of SAP CRM is 19.8%, down from 23.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Local Government CRM Mindshare Distribution
ProductMindshare (%)
SAP CRM19.8%
Accela2.7%
Other77.5%
Local Government CRM
 

Featured Reviews

Sajjad Hussain - PeerSpot reviewer
Full Stack Developer - TAMM OS/ Accela at Department of Health Abu Dhabi
A superb platform for low-code development, but needs to improve its pricing and support
It was a customized solution like a VPN. We used some open-source tools and some paid tools. But we mostly had custom-developed tools. As for why we switched from Accela, this is a very important question because that was a legacy system, and it was running for 11 years. Of course, we reached a point where we wanted to scale our applications, and we had a legacy system that could not support scaling and required more time to implement any applications. That was one of the reasons we chose a low-code platform. We evaluated multiple solutions in the market. As part of the bidding, Accela was the lowest with more features.
FA
CRM administrator at a manufacturing company with 10,001+ employees
Customization and automation drive effective user training and insights sharing
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can develop features in very little time."
"The Accela's most valuable features are visual inspection and workflow."
"The solution's contract management and product hierarchy features of SAP CRM are the most beneficial for our business operations."
"We use SAP CRM to improve service functions and processes to complete all the activities with clients."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"The initial setup of SAP CRM was simple."
"The platform is highly scalable."
"The user interface is excellent."
"The most valuable feature is lead management and integration."
 

Cons

"The tool's performance becomes slow with usage. Its deployment is also complicated."
"I would like to see integration with analytics and the Power BI dashboard."
"They could improve the product's analytics and reporting capabilities. Additionally, they could enhance its web interface speed."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"The solution is slow."
"The interface could be improved."
"There is no scope for integration because SAP does not allow any personal integration."
"They should improve the design to make it more appealing to users."
"In terms of stability, there are some latency issues."
"The navigation must be improved."
 

Pricing and Cost Advice

"When we chose Accela, it was affordable. But with new solutions in the market, we can see cheaper ones with the same features."
"From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it."
"We pay for the license yearly."
"The pricing from SAP is good but it takes time to realize the investment."
"There is a license required to use SAP CRM."
"The solution is expensive."
"SAP CRM is an expensive product."
"SAP CRM costs approximately a couple of thousand a month."
"The product is costly."
report
Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
23%
Construction Company
11%
University
11%
Financial Services Firm
9%
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise6
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SAP CRM?
SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.
What needs improvement with SAP CRM?
Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, ...
What is your primary use case for SAP CRM?
Currently, we are using SAP CRM for monitoring sales activities, forecasting, and marketing activities.
 

Comparisons

 

Overview

 

Sample Customers

Accela is used by over 1,000 government agencies in the United States and Canada. Some of its customers include the City of Los Angeles, the State of California, and the City of Toronto.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Find out what your peers are saying about Accela vs. SAP CRM and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.