We use AWS for the development of applications and websites for our customers. We produce web applications.
Associate Director at a tech services company with 11-50 employees
Highly available, good documentation, and comprehensive APIs
Pros and Cons
- "The documentation is very good."
- "Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US."
What is our primary use case?
What is most valuable?
This is a highly available solution with a good API.
The documentation is very good.
What needs improvement?
Not all of the functionality is available in Europe and our customers in France want to be able to use features that are only available in the US.
For how long have I used the solution?
We have been using Amazon AWS for six years.
Buyer's Guide
Amazon AWS
February 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Amazon AWS is scalable. We develop projects for our clients, so the number of users grows each easy client. At this point, there are several hundred users and we plan to continue increasing our usage.
How are customer service and support?
We don't use technical support very much, so I can't properly evaluate them. What I can say about Amazon is that they do not have a larger support team in Europe or even France. If we compare them to others, for example, Google has more support in our country.
Which solution did I use previously and why did I switch?
AWS is the first cloud provider that we used.
How was the initial setup?
The initial setup is very complex.
The first time we deployed this product, it was long. It took several weeks. Now that we have deployed it for several clients and have more experience, it only takes a couple of days.
What about the implementation team?
We completed the deployment ourselves but there is a lot of documentation so it's possible, but it's better to have a consultant because it's difficult to know how to do it well the first time.
No staff is required for maintenance.
What's my experience with pricing, setup cost, and licensing?
We pay monthly licensing fees.
Pricing is an area that can be improved because it is very complicated. It considers the number of processes, bandwidth, and different kinds of usage. This makes it difficult to predict. When we receive an invoice, there are always surprises. Now that we have used it for a long time, we have more information and are better able to estimate it.
What other advice do I have?
My advice for anybody who is implementing this solution is to have a strategy for calculating or monitoring the price. For example, have some alerts set up.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO & Product at a financial services firm with 11-50 employees
Easy to use with a good performance and decent technical support
Pros and Cons
- "Technical support has been great."
- "I'd like the solution to be more plug-and-play."
What is our primary use case?
This is a service solution for architecture. It's a cloud solution basically for anything you need.
What is most valuable?
I'm happy with the solution.
It's very easy to use.
The stability and performance are great.
The scalability of the product is great.
Technical support has been great.
What needs improvement?
I'd like the solution to be more plug-and-play.
For how long have I used the solution?
I've been using the solution for about ten years at this point. It's been a while.
What do I think about the stability of the solution?
The stability is very good. The performance is great and it's quite reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
AWS scales well. It's not a problem to expand it.
We have 100 users using the solution at this time. They are end-users and clients.
Our plan right now is to increase usage in the future.
How are customer service and support?
I've used technical support in the past. I don't have any complaints about their services. They are quite good overall.
Which solution did I use previously and why did I switch?
We did use a different solution, however, the company decided to move to AWS.
How was the initial setup?
There's no installation involved. It's a very straightforward product.
As there is no installation process, you don't need a technical team and you don't have to do any maintenance.
What's my experience with pricing, setup cost, and licensing?
There is a license fee that you need to pay. There are flexible payment options. For example, you can pay monthly if you want to.
What other advice do I have?
I do recommendations for the development of cloud solutions.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon AWS
February 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
Technical Account Manager at a tech services company with 501-1,000 employees
Makes it easy to scale and spin up resources and is pretty dependable
Pros and Cons
- "It is easy to spin up resources."
- "There is no control of downtime."
What is our primary use case?
We are mostly using it for DevOps.
We are using its latest version. They do auto-updates and update it at their own will.
What is most valuable?
It is easy to spin up resources.
What needs improvement?
There is no control of downtime.
For how long have I used the solution?
I have probably been using this solution for eight months.
What do I think about the stability of the solution?
Over the past couple of days, we've had some outages. It seems they had some network issues, but overall, it has been pretty dependable and stable.
What do I think about the scalability of the solution?
It is easy to scale. We probably have about 50 users who use this solution.
How are customer service and support?
They're decent. Sometimes, they take a while to get back to you. It depends on the severity.
Which solution did I use previously and why did I switch?
We were using another solution. We switched to it because of its ease of use, ease of deployment, and cost.
How was the initial setup?
Its setup is of medium complexity. It depends on what you're setting up. Some of the things are easy, and some of the things are difficult. For example, setting up infrastructure as code with Terraform is difficult.
What's my experience with pricing, setup cost, and licensing?
It is comparable if you add in the price structure to an on-prem solution.
What other advice do I have?
On the DevOps side, make sure you know what you're doing for security before you implement it. Make sure it is secure.
I would rate it an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees
Many merits regarding stability, scalability, and availability
Pros and Cons
- "Amazon AWS has many merits, in terms of scalability, stability, and availability. I have loved using this tool."
- "Amazon AWS could be improved with cheaper licensing costs."
What is our primary use case?
My primary use case of AWS is cloud computing. I have been using the EKS, EFS, S3, and Lambda. I have a lot of experience with the Kubernetes cluster service, as well as AWS, Azure, and GCP.
This solution is cloud-based.
What is most valuable?
Amazon AWS has many merits, in terms of scalability, stability, and availability. I have loved using this tool.
What needs improvement?
Amazon AWS could be improved with cheaper licensing costs.
For how long have I used the solution?
I have been using Amazon AWS for more than four years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
In my organization, there are approximately 500 to 1,000 users of Amazon AWS.
How are customer service and support?
Amazon's technical support is excellent. I am very satisfied with their support.
How was the initial setup?
The initial setup was very simple. I have been using Terraform as an infrastructure as code tool, and with Terraform, it's very simple. Within one day, I can provision the AWS Infrastructure as a Service tool and install our platform based on the cloud and data analytics.
What's my experience with pricing, setup cost, and licensing?
From a cost perspective, Amazon AWS is excellent. You need to pay for a license to use AWS, and the license could be cheaper, but in each of the cases and instances I've used AWS, there has been a good chance to save money.
What other advice do I have?
I rate Amazon AWS a ten out of ten. I usually recommend AWS because I have loved using this tool. Most of the time, I recommend it as a real-time information and patching service with Lambda.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Implementation and Security at a financial services firm with 1-10 employees
It makes deployment and management of infrastructure easier
Pros and Cons
- "AWS's containerization is the most useful feature for us."
- "I'd like to see AWS implement consolidated billing for businesses operating under one group. We want to consolidate the functionalities but keep the billing separate. That is a challenge we've faced, and I feel it's something they can improve on. For example, maybe you have three businesses that are operating under one group, and you want each entity to have a separate bill for the respective workload that they're using."
What is our primary use case?
AWS makes deployment and management of infrastructure easier. We are using so many features, including Lambda, Elastic Beanstalk, Elastic Container Service, EC2 instances, and Landing Zone. We rely heavily on AWS, and we're constantly taking advantage of new features as they come out to see how they can add value to the business.
What is most valuable?
AWS's containerization is the most useful feature for us.
What needs improvement?
I'd like to see AWS implement consolidated billing for businesses operating under one group. We want to consolidate the functionalities but keep the billing separate. That is a challenge we've faced, and I feel it's something they can improve on. For example, maybe you have three businesses that are operating under one group, and you want each entity to have a separate bill for the respective workload that they're using. But in terms of technical expertise, you want to consolidate the technical support and function of the three accounts. That's an area where AWS is struggling.
For how long have I used the solution?
I've been using Amazon AWS for about four or five years.
What do I think about the stability of the solution?
AWS is stable.
What do I think about the scalability of the solution?
AWS is scalable. We're serving close to 7,000 or 8,000 end-users with it.
How are customer service and support?
AWS support is good.
What's my experience with pricing, setup cost, and licensing?
AWS is pay as you go.
Which other solutions did I evaluate?
We reviewed the main three cloud providers: GCP, Azure, and AWS.
What other advice do I have?
I rate AWS 9.5 out of 10. I would recommend it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a computer software company with 501-1,000 employees
Stable environment on a mature cloud platform
Pros and Cons
- "Newly introduced features advance capabilities."
- "A scalable and secure product"
- "An integrated platform would make it easier for administrators to monitor and manage."
What is most valuable?
The scalability and security of Amazon AWS are the most valuable features.
What needs improvement?
There are multiple operational and administrative services on AWS, I am expecting to see an integrated single platform of all the services so that it will be easier for the administrators to monitor and manage.
For how long have I used the solution?
We are resellers of the production services of AWS. I have been working with Amazon AWS for almost 8 years.
What do I think about the stability of the solution?
The AWS products are stable.
What do I think about the scalability of the solution?
The environment is stable. Every time a new feature is introduced, it advances the capabilities. Once the product is deployed, you can scale up easily.
How are customer service and support?
Technical support has been very good.
How was the initial setup?
The initial set up of AWS is easy and not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable and comparable to similar services when run on-premise.
What other advice do I have?
All the services and features provided by AWS are good. They are always improving their features.
I recommend implementing the products on Amazon Web Services. It is a stable environment and mature cloud platform. I would rate the product an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior Devops at a computer software company with 5,001-10,000 employees
Easy deployment and integration with good pricing
Pros and Cons
- "Easy to deploy through the channel model for serverless architecture and easy to integrate through the organization model."
- "Some services which were easy to use through shortcuts are now more complicated to use."
What is our primary use case?
I've used it to create some internal projects for my organization, particularly for designing the infrastructure of those projects.
What is most valuable?
One feature I find most valuable is the easy deployment by using the channel model for serverless architecture. Another feature I find valuable is the versatility of the service S3 because it allows you to give permissions to describe the users from their own accounts, from external users, or external accounts.
What needs improvement?
On the console, they used to have some shortcuts making this solution easier to work with, but now we have been dealing with so many problems on the console, and some of the options are not very useful in my perspective, so they should bring back those options that make things easier to run some of the services.
Most of the time the options are pre-selected, or you have to go with the default settings, but from my perspective, there are some services which are now more complicated to use than before.
An additional feature I'd like to see in the future is more integration with public repositories, though some use their own repositories for security purposes, but I think it'll be easier to deploy services through public repositories.
For how long have I used the solution?
I've been using this solution for almost four years now.
What do I think about the stability of the solution?
This solution is stable. I've been using it for a long time and have only seen an outage in one of the regions. It's a good solution.
What do I think about the scalability of the solution?
The scalability of this solution is good.
How are customer service and support?
The technical support of AWS is very good. When I need something, they reach out to me fast.
How was the initial setup?
The initial setup was straightforward. The complexity of the setup will depend on the number of services e.g. it's something that involves a lot of services, it could get complex, but for a complex setup, you could use things like transformation or Terraform because they will enable you to use infrastructure as a code to make it easier. There's a lot of things to configure.
What's my experience with pricing, setup cost, and licensing?
Licensing of this solution is paid on a yearly basis.
Which other solutions did I evaluate?
I evaluated Microsoft Azure.
What other advice do I have?
This was deployed on the cloud. I don't remember which version because I didn't deploy it. I was not the person running the project of implementing AWS, but I know the client used it, but I don't know which version.
It's not so difficult to use because there's a lot of tutorials.
I'm not completely sure about the number of AWS users in our organization. We have a partnership with them so we have some accounts, but we don't completely have our load on AWS. We are mostly on Azure. Our main server is on Azure. On AWS, we mostly have some internal projects and services, but most of the main load is on Azure.
We have a small workload on AWS. Sometimes we use it to deploy some of our best projects. We use it on some internal projects. It's a random thing so it could be 1,000 users or 50 users. I'll say approximately 200 to 500 users.
We don't require too many people for deploying this solution because our projects are proof of concepts. Up to ten people from different departments would be needed for deployment if it's a business requirement e.g. people from Approvals and Projects, etc.
As for increasing AWS usage, the organization sometimes thinks of moving some of the load to AWS because of good pricing, because currently, our main streams are on Azure, but it's not a sure thing.
I'm unsure if there's any additional cost aside from the need to pay the license annually because I don't directly manage it.
My advice to organizations looking into implementing AWS, especially if they're going to use it on a big scale, is to take advantage of AWS' organization model to make integration with their policies easier. It will also make administration easier for the different accounts, departments, and structure of the organizations thinking of moving to AWS.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Vice President Information Technology at a comms service provider with 11-50 employees
Issue-free with good performance and a relatively simple setup
Pros and Cons
- "It's very stable and the performance is good."
- "The solution can get to be a little expensive."
What is our primary use case?
We are using the solution for our core applications and our core infrastructure.
What is most valuable?
The product offers a lot of functionality.
Our vendor who provides us a specific core application uses AWS and it's just simple for us if we use it too.
The initial setup is straightforward.
The solution has been issue-free. It's very stable and the performance is good.
What needs improvement?
The solution can get to be a little expensive.
For how long have I used the solution?
I've been using the solution for a year and a half.
What do I think about the stability of the solution?
The product is stable. There are no bugs or glitches. The performance is good.
What do I think about the scalability of the solution?
We have about 100 users on the solution right now.
How are customer service and support?
Technical support is good. We have had no issues with them. We are satisfied with their service.
Which solution did I use previously and why did I switch?
We also use Microsoft Azure.
How was the initial setup?
The initial implementation process is pretty simple and easy. It's not complex or overly difficult. A company shouldn't have any issues with the deployment process.
What's my experience with pricing, setup cost, and licensing?
The costs could always be lowered.
How often we pay can vary, depending on the exact service. We pay, for example, both yearly and monthly.
What other advice do I have?
As a cloud-based solution, we are using the latest version all the time.
I'd rate the solution at an eight out of ten.
I would recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2026
Popular Comparisons
Microsoft Azure
Red Hat OpenShift
Akamai Connected Cloud (Linode)
VMware Tanzu Platform
Oracle Cloud Infrastructure (OCI)
Google Cloud
Salesforce Platform
Alibaba Cloud
SAP Cloud Platform
Pivotal Cloud Foundry
VMware Cloud Foundation
Google Firebase
Nutanix Cloud Clusters (NC2)
IBM Public Cloud
SAP S4HANA on AWS
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Gartner's Magic Quadrant for IaaS maintains Amazon Web Service at the top of the Leaders quadrant. Do you agree?
- PaaS solutions: Areas for improvement?
- Rackspace, Dimension Data, and others that were in last year's Challenger quadrant became Niche Players: Agree/ Disagree
- Does anybody have experience negotiating the terms and conditions with AWS?
- Which would you prefer - Amazon AWS or IBM Public Cloud?
- Do you have an Amazon AWS certification, and do you think it is important to earn one?
- Would you recommend Amazon AWS to cloud computing beginners?
- Which Amazon AWS features and services do you use the most often and why?
- How does Amazon compare to alternative cloud solutions?
- What are some smart ways to streamline AWS data transfer costs?
















