No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer1483656 - PeerSpot reviewer
Assistant General Manager, Information Technology & Infrastructure at a real estate/law firm with 10,001+ employees
Real User
Jan 14, 2021
Easy to provision new virtual services, easy to scale, and has most of the infrastructure components
Pros and Cons
  • "It is quite easy to provision new virtual services for our use. The procedures are quite straightforward and simple as compared to other competitors, such as Microsoft or Huawei. This is what we are happy about with Amazon AWS. It is pretty mature in terms of the availability of most of the infrastructure components. If you want to deploy a server on your platform, everything is already there in terms of the operating system, network components, securities, and data encryption. It is also quite scalable and stable."
  • "Amazon AWS cloud is pretty mature in terms of availability for most of the infrastructure components."
  • "Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us."
  • "However, it would be great if it could be integrated with more AI features and proactive monitoring."

What is our primary use case?

It has been useful for running virtual services for some of our internal applications. Some of the developers are using it for doing some kind of development work on robotics process automation or RPA.

What is most valuable?

It is quite easy to provision new virtual services for our use. The procedures are quite straightforward and simple as compared to other competitors, such as Microsoft or Huawei. This is what we are happy about with Amazon AWS.

It is pretty mature in terms of the availability of most of the infrastructure components. If you want to deploy a server on your platform, everything is already there in terms of the operating system, network components, securities, and data encryption. It is also quite scalable and stable.

What needs improvement?

Our use case is limited to virtual services and RPA development. We are not using it quite heavily, and there are not many issues or problems so far. However, it would be great if it could be integrated with more AI features and proactive monitoring. It could also have more automatic capacity expansion features. For example, when renting out some space, memory, or computing power, the service can have the capacity to expand by itself without being manually handled by us.

For how long have I used the solution?

I have been using this solution for two to three years.

Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

It is quite scalable. It is easy to expand and unsubscribe. In terms of the number of users, we have ten administrators from the IT side.

How are customer service and support?

We have interacted with them. They are quite responsive to our inquiries.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

It was pretty much done by our in-house developers.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis. I believe we are satisfied with the current pricing. Otherwise, we would have switched to another vendor.

What other advice do I have?

I would recommend this solution. Amazon AWS cloud is pretty mature in terms of availability for most of the infrastructure components. It is a one-stop shop that gives everybody simple steps to get things done, which is great.

I would rate Amazon AWS an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1443630 - PeerSpot reviewer
Chief Technology Officer at a computer software company with 501-1,000 employees
Real User
Dec 11, 2020
Scalable with a straightforward setup, but needs better UI
Pros and Cons
  • "The initial setup is straightforward."
  • "If a company is questioning whether it's cheaper than owning a server yourself and running a server yourself, the general answer to the total cost of ownership is yes, it is cheaper."
  • "The user interface (UI) needs improvement. Right now, it's not the best."

What is our primary use case?

I'm a service provider providing services to customers. I'm using AWS as sort of a generalization. There are 62 products offered by Amazon on cloud-related services, which include EC2, includes Silverlight, it includes a whole bunch of different solutions, F3, EBS, so we've got solutions that we have to support for all of it.

What is most valuable?

Glacier is one of the solution's most valuable features.

The initial setup is straightforward.

What needs improvement?

The user interface (UI) needs improvement. Right now, it's not the best.

The product's authentication method could be better.

The pricing model could have a more competitive edge.

It would be great, in a future release, if the solution offers unified hybrid management, or hybrid cloud management.

For how long have I used the solution?

I've been using the solution for four years at my current company. Personally, I have about eight years of experience with the product. I've worked with it for quite a long time at this point.

What do I think about the stability of the solution?

Generally, the solution is pretty stable. That said, when they have an event or an outage, it's pretty severe.

What do I think about the scalability of the solution?

The solution is quite scalable. A company that needs to expand the solution should be able to do so pretty easily.

We have applications that run on AWS. However, in terms of administrators or interface people, that interface with AWS directly, we have probably about 80 users on the product.

How are customer service and technical support?

I personally have never conversed with technical support. That said, I haven't heard of any complaints about their level of service. From that, I would assume that our organization is largely satisfied with their support offering.

How was the initial setup?

The initial setup is not complex. It's pretty simple and straightforward.

If you know the patterns for how to set up and host, it's a quick deployment. We normally automate all of our deployments anyway, so the deployment process itself is quick and easy.

What's my experience with pricing, setup cost, and licensing?

The product is an a la carte service. It offers a set of microservices that are associated with it. Therefore, the solution pricing varies quite a bit.

The pricing could be more competitive. If a company is questioning whether it's cheaper than owning a server yourself and running a server yourself, the general answer to the total cost of ownership is yes, it is cheaper. However, if you have to move data around a lot, it will not be cheaper.

Which other solutions did I evaluate?

We've evaluated other options as we use a variety of other solutions as well. We've evaluated a lot of other companies.

What other advice do I have?

We're an Amazon partner as well as customers of theirs.

We're using the latest version of the solution.

I would recommend that most small to medium businesses that they use a consultative agency or a managed service provider to help them with the product.

Overall, I would rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Amazon AWS
June 2026
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,270 professionals have used our research since 2012.
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Nov 29, 2020
A cost-saving tool that is stable and has good support
Pros and Cons
  • "Using AWS is really helpful for saving costs."
  • "There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience."

What is our primary use case?

We use several tools that are part of AWS, which are onboarded to our infrastructure.

We have five or six EC2 instances that make up our AppDynamics component of the link. We are using Paperclip for restoring files, and we use other scripts as well. These are tools that we use from day-to-day.

What is most valuable?

Using AWS is really helpful for saving costs. We used to have to budget a lot for hardware costs, but now we have EC2 instances that are based on the requirements. For example, if you want one CPU then the cost is based on that, whereas if you require more, then it is automatically included.

What needs improvement?

There should be seminars and online training sessions available from AWS because a lot of people who are not using it would benefit from having the basic knowledge or basic hands-on experience. If they gain experience with it, then they will be happy to use it in the future.

Training could be in the form of more documentation or training videos. Any increase would make this solution easier to handle.

For how long have I used the solution?

I have been using Amazon AWS for almost two years.

What do I think about the stability of the solution?

We use AWS on a daily basis and it is really stable.

What do I think about the scalability of the solution?

We have more than 10,000 users on AWS and we are definitely planning to increase usage. We are the MNP and we have close to one million users in our India location.

Currently, we are introducing our web support and once we need infrastructure to be installed, we will create more instances.

How are customer service and technical support?

The technical support is really good because whenever we we need help, we just raise a ticket and we get a solution.

Which solution did I use previously and why did I switch?

I know a little bit about  Azure and GCP, but I am only really familiar with AWS. From our perspective, 60% of users implement AWS.

How was the initial setup?

The initial setup is straightforward. We have the guidelines and documents from AWS, so it is easy for us. AppDynamics is also supporting us for the installation of their components. 

The time required for deployment is not long. Creating an EC2 instance only takes between 15 and 20 minutes.

What about the implementation team?

We no longer need a team for the installation. When we first started, they guided us, and now we have the experience that allows us to do it on our own.

What other advice do I have?

AWS and its cloud platform are getting to be well known through social sites and other sources. It is definitely a product that we recommend. We have experience with it and encourage other people to use it as well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Service Delivery Manager at Orange
Real User
Nov 22, 2020
Runs seamlessly, its is easy to setup, has good EC2 capabilities, and good support
Pros and Cons
  • "We pretty much like everything and we are excited about the seamless capability the EC2 service is offering."
  • "We are loving this solution so far, and it has certainly reduced the time it takes to stack up new applications."
  • "The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions."

What is our primary use case?

We are providing a platform as a service to our customers, where we do not manage their end applications.

We do not manage their end workloads, and we do not have visibility into what applications they are running. We are just providing them with hosting services.

What is most valuable?

We pretty much like everything and we are excited about the seamless capability the EC2 service is offering.

We are mainly using VPC, EC2 instances, a bit of S3 and NAT Gateways, and NAT Instances.

What needs improvement?

The IEM (Infrastructure Event Management) appears to be complicated, specifically cross-account resource permissions. It's a bit complicated to implement and to understand. It requires a lot of heavy lifting. 

I am not exactly sure if we implemented it poorly, or it is the same.

Cross-validation and logging-in are areas that need improvement.

There are many variables involved in pricing the service in AWS and overall, the pricing is a bit on the higher side. If the variable in pricing could be simplified, that will also help. Sometimes, we don't use these cost optimization tools.

For how long have I used the solution?

I have been using Amazon AWS for six months.

We just started specifically for this engagement. 

Prior to this, I had worked on AWS in my earlier engagements for quite some time.

What do I think about the stability of the solution?

We haven't faced any challenges. It's seamless.

What do I think about the scalability of the solution?

Our company is, I would say, a mid-size company. The customer for whom we are onboarding on AWS, their end-users are also from a mid-size company.

How are customer service and technical support?

Technical support is good.

Which solution did I use previously and why did I switch?

We are loving this solution so far, and it has certainly reduced the time it takes to stack up new applications. 

Also, we are using it for the first time, for this customer, and they too, are loving it. Specifically, the new application launches and testing. I think they're simply having a good time with it. 

They experiment with things and tear it off when it is not needed, so they are enjoying it.

I would certainly recommend this to others, for sure.

I would rate Amazon AWS a ten out of ten. Our experience has been great!

How was the initial setup?

The initial setup was straightforward to a large extent.

We are continually migrating services, as per the client's requirement. But I think a mid-size application consisting of 10 servers can take two to three weeks to get onboarded on AWS. This is starting from discovery, planning, migration, and then going live.

What's my experience with pricing, setup cost, and licensing?

I think it should be less expensive. There are many variables involved in pricing, such as data transfer, and several other things. 

You have to be very precise, and really detailed, and account for each and every thing. Only then can you do an estimation of how much the application hosting will cost you. You can't afford to be missing a single piece.

There are a lot of pieces that get embedded into costing for each service. So, it's complicated, and I really wish it should have been simpler.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1338108 - PeerSpot reviewer
Senior Technical Architect at a computer software company with 1,001-5,000 employees
Reseller
Nov 5, 2020
Highly scalable, highly stable, and fast support
Pros and Cons
  • "We are mostly using EC2 compute and other resources. Most of our managed services are in AWS, which some of our clients prefer."
  • "It is really good as compared to the other cloud providers such as Google Cloud."
  • "User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that."
  • "User personalization and robotic process automation services need to be mature enough."

What is our primary use case?

Most of our managed services are in Amazon Web Services. We also use Kubernetes clusters for some of the cases. 

We are basically on the cloud, and most of our clients prefer AWS as the cloud provider. Most of the solutions have been on-premises, which basically involves migration to AWS. We also started using a hybrid model because some of the clients prefer a hybrid cloud kind of approach, where they have an on-premises model and something on the cloud so that they can just connect their data centers to the public cloud. 

What is most valuable?

We are mostly using EC2 compute and other resources. Most of our managed services are in AWS, which some of our clients prefer.

What needs improvement?

User personalization and robotic process automation services need to be mature enough. More APIs are required for robotic process automation services. Azure is more mature in terms of user personalization and robotic process automation services. 

The document processing can also be better. Whenever we want to do any kind of document management, I try to do OCR, ICR, etc. The functionality in AWS has to be more like that.

For how long have I used the solution?

I have been using Amazon AWS for almost two and a half years.

What do I think about the stability of the solution?

It is a stable product. We do not have any issues with its stability. Most of the customers come for 99% to 99.95% availability. 

What do I think about the scalability of the solution?

AWS has a very highly scalable model. Because the availability requirements are high, we typically go for additional redundancy. It is easily possible to support different operating models in AWS.

How are customer service and technical support?

Their technical support is very good and fast. Whenever you need something to be fixed, they are able to do it completely.

How was the initial setup?

It is comparatively very easy. We have our own R&D environment where we do our work. When we want to actually do something for the client, we just move the work that we have done in our R&D environment into the client's cloud. It is very easy to use all the services.

What's my experience with pricing, setup cost, and licensing?

Its price is kind of okay. When we do a migration from on-premises to the cloud, we typically use the lift-and-shift model. Based on the studies that we have done, cost savings are definitely there when we moved from on-premises to the cloud.

What other advice do I have?

I feel that you shouldn't basically stick with any particular cloud provider. If you really want to take the benefits of a multi-cloud environment, you should not build your applications focused on any particular cloud provider. You should build something that is generic, and whenever required, you should be able to switch to any kind of cloud provider. People tend to actually focus on one particular cloud provider, and they start building their applications to cater to that provider. You shouldn't do that. You should reap the benefits of all cloud providers. This is what we also say to our clients.

I would rate Amazon AWS an eight out of ten. It is really good as compared to the other cloud providers such as Google Cloud.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Senior SOC Developer at XVE Security
Real User
Top 5Leaderboard
Jun 20, 2024
Cost-effective compared to GCP and has AWS Security Hub and AWS GuardDuty
Pros and Cons
  • "The tool's most valuable features are AWS Security Hub and AWS GuardDuty."
  • "There are plenty of areas for improvement. For example, the ease of tagging could be improved. The tool could integrate AI tools to identify better and manage costs. Calculating the cost of some services could be more straightforward."

What is our primary use case?

We use the solution for cloud service and analytics. 

What is most valuable?

The tool's most valuable features are AWS Security Hub and AWS GuardDuty.

What needs improvement?

There are plenty of areas for improvement. For example, the ease of tagging could be improved. The tool could integrate AI tools to identify better and manage costs. Calculating the cost of some services could be more straightforward.

For how long have I used the solution?

I have been working with the product for six to seven years. 

What do I think about the stability of the solution?

I rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Amazon AWS' scalability a ten out of ten. My company has 200-300 users.                   

How are customer service and support?

The quality of technical support depends on how much you pay. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used GCP before and switched to Amazon AWS because it was cost-effective. 

How was the initial setup?

I rate Amazon AWS' deployment ease as five out of ten. It can take a few weeks to complete. 

What about the implementation team?

The deployment process was completed in-house.

What was our ROI?

The solution's ROI is good. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a six to seven out of ten. 

What other advice do I have?

I recommend the solution to others because of our smooth experience. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Carlos Mardinotto Junior - PeerSpot reviewer
BI Expert at a financial services firm with 1,001-5,000 employees
Real User
Top 5
May 8, 2023
Good for Redshift databases, but priced high
Pros and Cons
  • "Amazon AWS has a good Redshift database."
  • "Amazon AWS is a very poor product for students. Microsoft Azure is a better solution."

What is our primary use case?

I used Amazon AWS for a financial company.

What is most valuable?

Amazon AWS has a good Redshift database. 

What needs improvement?

Amazon AWS is a very poor product for students and difficult find out solutions. Microsoft Azure is a better solution.

For how long have I used the solution?

I have used Amazon AWS within the past 12 months.

Which solution did I use previously and why did I switch?

I have used Microsoft Azure.

What about the implementation team?

I have implemented Amazon with the Redshift database for the ETL components.

What's my experience with pricing, setup cost, and licensing?

I find Amazon AWS very expensive compare to Microsoft Azure.

Which other solutions did I evaluate?

I have evaluated Google cloud.

What other advice do I have?

I rate Amazon AWS a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP Architect at Deloitte
Real User
Oct 30, 2022
A stable tool with auto-scaling functionality, but lacking in system configuration documentation
Pros and Cons
  • "We like the that, within the public subnet of this solution, a new instance of the tool is launched when it detects an issue, in order to prevent interruptions in performance."
  • "We would like the system documentation for configuring this solution to be improved, in order to provide better process clarity."

What is most valuable?

We like the that, within the public subnet of this solution, a new instance of the tool is launched when it detects an issue, in order to prevent interruptions in performance.

What needs improvement?

We would like the system documentation for configuring this solution to be improved, in order to provide better process clarity.

Similarly, we would like more templates to be available to download for performance-oriented architecture, so that we can re-purpose them for our environment.

For how long have I used the solution?

We have been working with this solution for the last five years.

What do I think about the stability of the solution?

We have found this to be a stable solution.

What do I think about the scalability of the solution?

This solution allows for easy auto-scaling.

How was the initial setup?

The initial setup for this solution is straightforward.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1359597 - PeerSpot reviewer
Platform Technologies Lead Engineer at a energy/utilities company with 1,001-5,000 employees
Real User
Mar 13, 2022
Good performance, robust, and scales well
Pros and Cons
  • "The technical support is good."
  • "We have no issues with the stability of Amazon AWS."
  • "It is difficult to hand over legacy applications when migrating them to the cloud."
  • "It is very expensive, you have to be very cautious."

What is our primary use case?

We use Amazon AWS to store and run cloud-based applications in the cloud, such as databases, virtual machines, and dockers.

What needs improvement?

The price could be reduced.

It is difficult to hand over legacy applications when migrating them to the cloud. It's a challenge.

For how long have I used the solution?

I have been working with Amazon AWS for approximately eight years. It's been a long time.

We are working with the latest version.

What do I think about the stability of the solution?

We have no issues with the stability of Amazon AWS.

What do I think about the scalability of the solution?

Amazon AWS is a scalable solution.

We are providing applications at a global level. This solution is used by 1,000 users.

How are customer service and support?

The technical support is good.

How was the initial setup?

The installation can be challenging when migrating legacy applications to the cloud.

What about the implementation team?

Most of the time, I require the assistance of some technicians.

What's my experience with pricing, setup cost, and licensing?

It is very expensive, you have to be very cautious.

Licensing fees are paid on a monthly basis.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bhaskar N Subramanian - PeerSpot reviewer
Founder at Hobbycue.com
Real User
Feb 25, 2022
Good performance, reasonably priced, and supports helpful Lambda functions
Pros and Cons
  • "We write a lot of Lambda functions for various services, as well as serverless functions."
  • "I would recommend this solution to others who are considering using it; it's very scalable and serverless, and we are only charged for the functions that we use, including Lambda, which is a nice feature, in my opinion."
  • "We would like to see if AWS includes any inbuilt automation. Also, we are very interested in AWS's AI/ML features, as well as IoT, AR, and VR."

What is our primary use case?

We are doing our own custom development, which is run on AWS.

We have done a lot of work using Amazon AWS.

All of our deployments are hosted on the Amazon AWS Cloud. Because many of our client requirements are on AWS, we have our own AWS development environment, and then we use GitLab to migrate it to the client environment.

What is most valuable?

We write a lot of Lambda functions for various services, as well as serverless functions.

We use Amazon S3 to store a large amount of data and images.

We also use Amazon DynamoDB Database for many of our developments.

Many of these features are already available on AWS. We're just getting started, and we're still learning a lot.

The performance is good.

What needs improvement?

We would like to see if AWS includes any inbuilt automation. Also, we are very interested in AWS's AI/ML features, as well as IoT, AR, and VR.

For how long have I used the solution?

We have been using Amazon AWS for the last couple of years.

What do I think about the stability of the solution?

The stability of Amazon AWS is good. We have not had any issues.

What do I think about the scalability of the solution?

It is easy to scale.

In our company, we have approximately 20 people who are using Amazon AWS, on a daily basis.

How are customer service and support?

We have a few issues in the beginning during the setup, but we were able to resolve them ourselves.

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

The development is primarily on Python, Node.JS, and Java technologies.

How was the initial setup?

The initial setup was quite complex at first, but once we got the hang of it, it was simple.

It took a week to complete the installation from scratch.

Because it is a cloud product, it does not require a lot of maintenance. We have CloudWatch and some alerts set up, which is how we manage everything, including utilization.

What about the implementation team?

We completed the installation internally.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. We don't have any issues with the pricing.

Which other solutions did I evaluate?

I was evaluating different ways to incorporate RPA.

What other advice do I have?

I would recommend this solution to others who are considering using it. 

It's very scalable and serverless. We are only charged for the functions that we use. This includes Lambda, which is a nice feature, in my opinion.

I would rate Amazon AWS an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.