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reviewer1774125 - PeerSpot reviewer
Senior QA Manager Performance Testing & Engineering at a tech services company with 10,001+ employees
Real User
Enterprise-level technical support is easily accessible, and it includes a vast number of useful features
Pros and Cons
  • "It has a lot of new features that make our lives easier in terms of what we want it to do in the house."
  • "There are numerous use cases, and the setup varies from complicated to very simple in some cases."

What is our primary use case?

We build our own service virtualization tools. We use Amazon AWS for cloud hosting. AWS has a lot of services that we use.

What is most valuable?

Everything in AWS is valuable? AWS itself is valuable in multiple ways. Whatever I use is valuable, which is the reason we use it.

It has a lot of new features that make our lives easier in terms of what we want it to do in the house.

For how long have I used the solution?

I have been using Amazon AWS for four years.

What do I think about the stability of the solution?

Amazon AWS is quite stable, which is why it is used by many people.

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Amazon AWS
September 2025
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What do I think about the scalability of the solution?

Amazon AWS is highly scalable.

How are customer service and support?

There's no tech support. AWS operates under a different model. There is no simple tech support available, as there is in other traditional methods. We have an enterprise account, so it's not like individual tickets; we have an enterprise client relationship, so it's very different.

It is easy to access them.

Which solution did I use previously and why did I switch?

I've worked with a variety of service virtualization tools.we have not used anything from IBM. We don't use Azure, we use Amazon AWS. AWS as an IaaS or PaaS cloud solution.

How was the initial setup?

The initial setup is straightforward. However, you can't give a broad overview of your setup as it depends on your use case.

There are numerous use cases, and the setup varies from complicated to very simple in some cases. As a result, I don't want to give a generic answer.

What other advice do I have?

It's quite good, I would rate Amazon AWS a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1214376 - PeerSpot reviewer
Founder & Managing Director Digital Solutions at a tech services company with 51-200 employees
Real User
Good support, impressive technology, and beneficial service portfolio
Pros and Cons
  • "Amazon AWS has a better portfolio. They have an impressive technology and service portfolio."
  • "The invoicing procedure of Amazon AWS needs to be improved. It can be difficult to manage."

What is most valuable?

Amazon AWS has a better portfolio. They have an impressive technology and service portfolio.

What needs improvement?

The invoicing procedure of Amazon AWS needs to be improved. It can be difficult to manage.

For how long have I used the solution?

I have used Amazon AWS within the last 12 months.

How are customer service and support?

The technical support of Amazon AWS is good.

Which solution did I use previously and why did I switch?

I have used Oracle previously, and I don't see any difference between Amazon AWS and Oracle from the stability and availability point of view.

What's my experience with pricing, setup cost, and licensing?

Amazon AWS is a bit more expensive than Oracle.

What other advice do I have?

I rate Amazon AWS an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Amazon AWS
September 2025
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
MADHAV CHABLANI - PeerSpot reviewer
Consulting Chief Information Officer at Tippingedge
Real User
Top 5Leaderboard
Good performance, but it can be costly, and the setup could be simplified
Pros and Cons
  • "In general, Amazon's performance is good."
  • "When I try to enter the multi-cloud, they provide very poor support. Support is a concern with Amazon."

What is our primary use case?

We have applications that are running on the PaaS platforms.

In the healthcare environment, we use Amazon AWS to run healthcare and hospitalization applications.

The end-user is largely unaware of how the backend works, so some of the services are provided by Amazon. So, where we are, some of the applications have been running since the beginning, and we have been using them. And some of the services are required by the packages we are running, so they use Amazon PaaS as a service.

What is most valuable?

In general, Amazon's performance is good.

What needs improvement?

When I try to enter the multi-cloud, they provide very poor support. Support is a concern with Amazon.

For how long have I used the solution?

I have been using Amazon AWS for a few years.

What do I think about the stability of the solution?

Amazon AWS is a stable solution, it is far more stable than some others.

What do I think about the scalability of the solution?

Amazon AWS is scalable, depending on the platforms and services that are used.

In our company, we have 50,000 employees who use this solution.

We intend to increase our users based on how the new releases go, and if the economics work out better than Google and Microsoft, we will definitely look to Amazon because Amazon can be extremely competitive at times.

How are customer service and support?

It should be faster. Unlike Google's and Microsoft's support, Amazon's support should be faster.

Which solution did I use previously and why did I switch?

We have used other PaaS clouds previously.

The hospitals were available on Amazon. We have certain hospitals that were part of the group when it first started, but there are a lot of hospitals that are in the process of being acquired. Once the setup is acquired, it is extremely difficult and time-consuming for them to bring it through one enterprise architecture. Now, it is not necessary to have services from only one cloud service provider; instead, we can have services from multiple providers, and we are working to integrate the multi-cloud.

How was the initial setup?

Essentially, you must design and optimize the architecture. It is not the most straightforward process to install. You must first design your architecture and then optimize it in relation to the services.

Earlier I used to work there, and we had a real skill shortage because we needed people who could understand and work in the cloud. When we developed centers of excellence and core competencies, people were required to work across multiple platforms, which is a challenge that we are currently working on. As a result, the real challenge now is for a team to have a multi-cloud. Now, if we can develop this talent organically, that will be fantastic. We'll spread out the support team we require. Another initiative that is being worked on is automation, automating scripts, and new technologies, which are assisting us greatly with serverless and cloud computing.

What's my experience with pricing, setup cost, and licensing?

It can get quite pricey at times. Because of the patterns we're attempting to use, it becomes very expensive. Where we can save money by using Google components or Microsoft components, we can go much cheaper.

You must pay a licensing fee, which is based on the usage.

Essentially, it is determined by how we use the services. There are sometimes are a soft service, sometimes we pay yearly, and sometimes we pay as we use it.

What other advice do I have?

Yes, I would recommend this solution. If we compare the three, I would rank Google first, Microsoft second, Amazon third, and the rest would follow.

I would rate Amazon AWS a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1647507 - PeerSpot reviewer
Project Manager at a consultancy with 11-50 employees
Real User
Consistent and reliable cloud computing that could use an improved interface
Pros and Cons
  • "Amazon has a much better understanding of the workflow of data scientists and machine learning processes. This is seen by their SageMaker which offers different versions of the models to be used."
  • "I think that the interface could be improved."

What is our primary use case?

Propension ML model implementation, so the tech stack involves ETL, storage and computation capabilities for model design, implemented solution also involves pipelines and events handler for automated runs

How has it helped my organization?

Development of the product has been consistent which is beneficial for data engineers unlike Azure which has changed a lot, causing them much confusion.

What is most valuable?

Amazon has a much better understanding of the workflow of data scientists and machine learning processes. This is seen by their SageMaker which offers different versions of the models to be used.

What needs improvement?

I think that the interface could be improved.

Additionally, they lack good connectors with services within other clouds. For example, it does not integrate well with Power BI which is a Microsoft service.

Sometimes, some of their services can be too complex/technical. It's almost like they tried taking a microservice approach meanwhile the users want a little more integration

In other words the multi-cloud approach is not robustly promoted as there is a noticeable difference in ease of use.

For how long have I used the solution?

I have been using this solution for eight months.

What do I think about the stability of the solution?

just one event where the whole service was down, although im not sure if it was anticipated by the service due to not being the actual service administrator

What do I think about the scalability of the solution?

very good, the tier we used is one of the most basic and still performed with no problems

How are customer service and support?

never had experience with customer service or support

How would you rate customer service and support?

Neutral

How was the initial setup?

pretty straight forward, although this project was 2nd one to be implemented on this cloud, so the customer company had already been up the adoption curve of the service

What about the implementation team?

we provide the implementation as a consulting company soy neither in house or 3rd party as we are the 3rd party

What other advice do I have?

If you are looking to implement Amazon AWS within your company, I would suggest finding someone that already knows some AWS as it has a harder adoption curve.

I would rate it a six out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Osamah Khan - PeerSpot reviewer
Owner at Global Creations Pakistan
Real User
User-friendly, stable platform with servers that are more reliable than others
Pros and Cons
  • "Stable platform with a straightforward setup. It's user-friendly, with more reliable servers compared to the competition."
  • "The technical support package for free trial users should be built on and improved."

What is our primary use case?

I used Amazon AWS to create a server for our local application and integrated it for clients.

What is most valuable?

What I liked most about Amazon AWS are its services and infrastructure. They're good. It's a very user-friendly platform. Its servers are also more reliable than others.

What needs improvement?

An area for improvement would be their technical support packages. They should improve the technical support packages for users on free trial. There is a gap between the user and their technical support team. My suggestion is for them to build on their support for their free trial users.

For how long have I used the solution?

I used Amazon AWS within the last 12 months, but not right now as I used it for my old project, when I was creating an EC2 server at that time. That was my virtual project, so I created an account and used the AWS services, and also created the server, but that project was closed, so the need was unmet.

What do I think about the stability of the solution?

Amazon AWS is so stable.

What do I think about the scalability of the solution?

Amazon AWS is scalable, and I'm rating it a nine out of ten for scalability.

How was the initial setup?

Installation for this solution is not complicated. It's easy to install. It's straightforward. If I were to rate my experience with the initial setup of Amazon AWS, with five being the best and one being the worst, I'm giving it a five out of five.

What about the implementation team?

Amazon AWS was deployed in-house. I didn't use any integrator, reseller, or consultant.

Which other solutions did I evaluate?

I was working with Alibaba Cloud before I worked with Amazon AWS. Alibaba Cloud is comparatively more difficult than Amazon AWS.

I also evaluated Google Cloud and the main differences between Amazon AWS and these other products include how Amazon AWS was easy to use, user-friendly, and its infrastructure.

What other advice do I have?

I've also used the server I built via Amazon AWS for our Android applications, and found the reliability and the stability of that server to really good. I can use it again next time when I'm into development. The server's always good.

I had four customers on Amazon AWS. Those customers were architects working in technology and IT companies.

I also created a server for our taxi application client as one of my projects. I have a local user.

I had three to four people for deployment and maintenance. Some were nontechnical, while some were technical, with an IT background.

Because I was on the free trial version of Amazon AWS, I didn't get to use their technical support.

I used the free trial of Amazon AWS for my clients. I used it during the testing period. I developed applications for clients, then recommended AWS servers to them for the applications.

I highly recommend this platform to others who are considering using it, because its stability is good.

We have different requirements vs other users, so I'm not in a position to recommend features, especially because I have not used all the features of Amazon AWS. I can't say that this feature is good, or that feature is bad. I can't say which features to add to the next release.

I'm rating Amazon AWS a nine out of ten and this is both from an integrator and customer perspective.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1752084 - PeerSpot reviewer
Customer Success Manager - Architect: Cloud and Data Platform at a tech services company with 10,001+ employees
Consultant
User friendly solution
Pros and Cons
  • "User friendly solution."
  • "Friendly console for implementation."
  • "Requires better integration with other cloud products."

What is our primary use case?

My company is a reseller of Amazon AWS. We have approximately 500 users.

I am a multi-cloud engineer and I am certified with AWS. Our primary use case is to set costs and cost integration on the cloud as well as some databases.

What is most valuable?

The cost of Amazon AWS is similar to Azure and has the same value. It is a user friendly solution.

What needs improvement?

AWS could use better integration with other products and clouds. Multi-cloud is an important solution for cost savings.

For how long have I used the solution?

I have been using AWS for six months.

How are customer service and support?

Amazon AWS provides good support.

How was the initial setup?

The initial setup is easy, it's a friendly console for implementation.

What's my experience with pricing, setup cost, and licensing?

The licensing costs is billed monthly.

What other advice do I have?

If you are considering Amazon AWS you should think about the cost of solutions and the ability to create systems and instances.

I would rate this solution a 9 out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1314195 - PeerSpot reviewer
Digital Services- Cloud Solutions Architect at a tech vendor with 5,001-10,000 employees
Real User
Top 20
You can quickly build and release applications, but performance is weaker than on-prem solutions
Pros and Cons
  • "You can build and release applications quickly with AWS instead of waiting for months to get the necessary hardware. That's the real benefit. The time-to-market for developing applications is much shorter."
  • "One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem."

What is our primary use case?

We use it to run workload applications, ERP systems, LISAP systems, etc. Everything is on the cloud, including our technical infrastructure for computing, storage, and networking. You can deploy applications like SAP or Oracle or run any website with applications on it.

How has it helped my organization?

You can build and release applications quickly with AWS instead of waiting for months to get the necessary hardware. That's the real benefit. The time-to-market for developing applications is much shorter. 

What is most valuable?

The most valuable thing about AWS is its ease of use and agility. You can quickly deploy it, and there are no upfront costs.

What needs improvement?

One problem is that the AWS public cloud doesn't have shared storage capabilities. The second thing is the cloud performance versus on-prem. I also have one suggestion that's solution-based. For example, if I want to deploy a medical solution, I would like to have a medical template, so I don't have to set up the infrastructure from scratch. They should provide everything in a pre-defined custom solution blueprint. 

For how long have I used the solution?

We've been using AWS for four years.

What do I think about the stability of the solution?

AWS is generally reliable, but we've seen a lot of issues lately, so I would say they have some room for improvement. For example, if the user doesn't configure something correctly, it might fail. Even if AWS is reliable, that doesn't guarantee that all the users will be reliable. They need to make the design foolproof. 

What do I think about the scalability of the solution?

AWS is a cloud provider, so the scalability is almost infinite. Our company currently has around 500 users on AWS. 

How are customer service and support?

We have enterprise support, so they have different levels. If you have enterprise support, they have obligations they must meet. In our experience, Amazon support is above average. Sometimes we get good support. Sometimes we don't. I would rate it six out of 10. 

How was the initial setup?

The AWS initial setup is seamless and straightforward. We set it up ourselves, and we have a 10-person team to manage and maintain the solution. Including design and planning, it took us about three months. 

What other advice do I have?

I rate AWS seven out of 10. My advice is to watch out for the cost. A public cloud means you can use any resource, and there is no upfront cost. That means someone can use an expensive computing solution that might cost them tons of money. No one is holding your hand, so you can use it, but you need to be conscious of the cost before using the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1759671 - PeerSpot reviewer
Technical Solution Architect
Real User
Good functionality and UI with quick-responding technical support
Pros and Cons
  • "The initial implementation process is not difficult or complex."
  • "The availability could be better."

What is our primary use case?

We are primarily using the solution for evaluation purposes.

What is most valuable?

The functionality and the UI are both very straightforward.

The initial setup is straightforward.

The stability is good.

Technical support is quick to assist.

What needs improvement?

The pricing could be better. It's a bit expensive. 

The availability could be better.

For how long have I used the solution?

I've been using the solution for about two years.

What do I think about the stability of the solution?

I haven't had any issues that would bring stability into question. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I can't speak to the scaling. It's not something I've attempted. I just use it myself.

I can't say that there are plans to increase usage right now. 

How are customer service and support?

Technical support has been great. They are helpful and responsive. They are very fast.

Which solution did I use previously and why did I switch?

This is my first cloud product. I did not use something previously.

How was the initial setup?

The initial implementation process is not difficult or complex. It's straightforward. It's basically having the computing power, the storage, S3, and the database.

What about the implementation team?

The implementation was handled in-house. We did not use an external integrator, reseller, or consultant.

What's my experience with pricing, setup cost, and licensing?

It's a costly product.

We pay a monthly licensing fee. It's below $100 a month.

Which other solutions did I evaluate?

I haven't done any evaluations or comparisons with other products.

What other advice do I have?

We are customers.

We are using the latest version of the solution.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Amazon AWS Report and get advice and tips from experienced pros sharing their opinions.