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Alibaba Cloud vs Amazon AWS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Amazon AWS
Ranking in Infrastructure as a Service Clouds (IaaS)
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
259
Ranking in other categories
PaaS Clouds (2nd)
 

Mindshare comparison

As of March 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 7.2%, down from 11.4% compared to the previous year. The mindshare of Amazon AWS is 17.4%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Amazon AWS17.4%
Alibaba Cloud7.2%
Other75.4%
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Alibaba Cloud has evolved a lot in all specially in AI space, but still needs to improve the support offered to users.
The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users.
Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Managed cloud services have helped accelerate experiments with flexible configuration options
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources. Sometimes, I have to go hunting for what resources Amazon AWS might have provisioned and how it is costing behind the scenes. It can be complex depending on your level of expertise. It is not as easy to get started, especially when it comes to secure practices. Amazon AWS is more hands-on than other platforms.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"It is easy to set up."
"ECS is the most valuable feature of the solution."
"We use the solution's AI features for data analysis."
"Alibaba Cloud has lower costs and good support."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"I rate Alibaba Cloud's scalability an eight out of ten."
"The installation is easy."
"Amazon AWS offers flexibility and scalability."
"The product is nice and stable. Its performance is great."
"It's quite stable and scalable. The price is good as well."
"The whole solution is well designed and AWS has decent documentation, which is not to be taken for granted. I've also found that AWS is easy to use."
"The initial setup is straightforward."
"It is highly available and on-demand. So, you can scale up and scale down whenever required."
"They integrate well with various other solutions."
"The storage is most valuable. The gateway and documentation are also quite good."
 

Cons

"It is not robust."
"The solution’s user interface could be improved."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"The solution needs to improve its graphical user interface."
"The user experience must be improved."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand, Google Cloud is more convenient for new users."
"We would appreciate it if the product was cheaper."
"Identity and access management on AWS could be straightforward."
"Amazon AWS could be improved by lowering the general storage price."
"Many of our clients prefer in-house cloud rather than the application data sitting in the infrastructure owned and managed by Amazon."
"Some of their well-listed services are not super configurable."
"I generally don't like the user experience of Amazon. It's not the best."
"The setup of the solution is not so easy, it requires various skills to complete it. The whole implementation can take a month."
"The solution could offer better integration capabilities."
 

Pricing and Cost Advice

"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"The solution's pricing is the same as AWS'."
"I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud."
"We cut our costs significantly by migrating our infrastructure to the cloud. Alibaba Cloud employs a pay-as-you-go model, so that minimizes many costs for us."
"Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing."
"The product is not that expensive."
"I don't know the exact cost. It is cheaper than AWS."
"Amazon AWS is a bit more expensive than Oracle."
"Amazon AWS could have more options and transparency in its pricing model. You need in-depth knowledge to adopt AWS. So someone without that knowledge base might not understand all of the costs associated with AWS."
"The license for Amazon AWS is expensive. I am currently using the free version."
"The tool is expensive."
"In terms of price, there are less expensive options."
"They have a pay-as-you-go subscription."
"The tool’s pricing is reasonable."
"You are not paying a licensing fee, you pay for consumption."
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Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
9%
Comms Service Provider
9%
Financial Services Firm
9%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business131
Midsize Enterprise48
Large Enterprise114
 

Questions from the Community

What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand,...
What is your primary use case for Alibaba Cloud?
I was using Alibaba Cloud for the deployment of one of the products that my previous company was developing for a client in the KSA, where I had utilized servers, storage accounts, email services, ...
How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
 

Also Known As

No data available
Amazon Web Services, AWS
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
Find out what your peers are saying about Alibaba Cloud vs. Amazon AWS and other solutions. Updated: March 2026.
884,797 professionals have used our research since 2012.