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Alibaba Cloud vs Amazon AWS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
8th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Amazon AWS
Ranking in Infrastructure as a Service Clouds (IaaS)
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
256
Ranking in other categories
PaaS Clouds (2nd)
 

Mindshare comparison

As of August 2025, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 13.0%, up from 7.1% compared to the previous year. The mindshare of Amazon AWS is 15.1%, down from 21.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Min HtetOo - PeerSpot reviewer
The solution is useful for application development, but the user interface and user experience must be improved
The product must be made easier to use. The design is a bit tricky. When we log in to the Alibaba Cloud Marketplace and browse products, they look very small. The user experience must be improved. Alibaba Cloud must increase its partner network and brand awareness in our country. It will give our customers more opportunities to scale and save in the long run.
HarishMahanta - PeerSpot reviewer
Reliable cloud service enhances ERP management with advanced security features
I use Amazon AWS for ERP implementation. My responsibility is to integrate our application into the AWS cloud and provide AI solutions to the infrastructure AWS is stable and has provided a reliable infrastructure for my organization. AWS offers add-on services such as security and automated…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution's AI features for data analysis."
"Alibaba Cloud has lower costs and good support."
"Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes."
"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"It is a scalable product. So, scaling up or scaling down is possible."
"The installation is easy."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"The product is reliable and quite stable."
"User friendly solution."
"This solution features ease of use and market adaptability."
"It is stable. For the cloud version, we require some installation platforms and we don't have a server with us right now. We require it from Amazon AWS. We can just plan and get the AWS server."
"There are many valuable features, I find the EMR in the platform easy to use and to learn."
"The most useful feature of Amazon AWS is it can be accessed from anywhere."
"The documentation is very good."
"We found the solution to be reliable."
 

Cons

"The support offered by the tool is ridiculous."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"It is not robust."
"Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"The solution’s user interface could be improved."
"The solution needs to improve its graphical user interface."
"I generally don't like the user experience of Amazon. It's not the best."
"We have had several issues with the products and services but as of now, there are no good alternatives."
"Some of their well-listed services are not super configurable."
"Somehow Amazon associated their marketplace as a place to find images of various installs (preconfigured software) and was late in the game enabling and promoting SaaS-based solutions. Thus, the AWS marketplace has near zero awareness in the mind of the prospect to find solutions to various problems plaguing them."
"One of the issues I'm facing is that my RDS SQL Server version 5.8 is reaching its end of life, and I need to upgrade it to a customer-wanted version. I want to do this on Graviton instances, but Graviton only starts with version 8.0 and currently doesn't support the 5.8 series. We've raised a Priority Feature Request (PFR) with AWS to have this functionality added for at least three months. This would give us enough time to upgrade our database to the 8.0 version without any issues."
"There are some limitations for certain applications that happen regionally and it is an issue for us."
"Their metadata management in AWS needs improvement."
"The sorting model in AWS is a little bit complicated. When you are going through any component, you can get some surprising results."
 

Pricing and Cost Advice

"Pricing for Alibaba Cloud is a little bit cheaper. It has reasonable pricing."
"The cost is better than similar solutions."
"I don't know the exact cost. It is cheaper than AWS."
"I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud."
"The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more."
"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"The solution's pricing is the same as AWS'."
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"The solution is expensive compared to other providers because you need many of the services and it can add up fast."
"I rate the tool's pricing a six to seven out of ten."
"They have different pricing models for each suite of services."
"​AWS is much too expensive compared to current on-premises solution for this type of work."
"As a startup business, it's very well priced, but if a number of transactions go up, clients have voiced that they are in a situation and feel a type of pressure and desire to move out of AWS."
"The solution is on a subscription-based model, and it is pay-as-you-go. The price could be cheaper."
"Its pricing model is too complex."
"When compared to GCP, Google, or Azure, the price could be lower."
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Financial Services Firm
9%
University
7%
Financial Services Firm
16%
Computer Software Company
12%
Manufacturing Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Alibaba Cloud?
ECS is the most valuable feature of the solution.
What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand,...
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Also Known As

No data available
Amazon Web Services, AWS
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
Find out what your peers are saying about Alibaba Cloud vs. Amazon AWS and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.