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Pros & Cons summary

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Prominent pros & cons

PROS

Alibaba Cloud offers reasonable and inexpensive hosting costs, making it an attractive choice compared to other cloud options, especially in Asia.
It provides a variety of features, including ECS, VM, SP, bucket object storage, and databases, which are considered valuable.
Alibaba Cloud is praised for its scalability, allowing for easy scaling up or down, and setup of mirror sites and backup servers for data redundancy and high availability.
The initial setup is easy, particularly for those with a background in cloud products, and support is responsive, with quick responses to tickets.
It is utilized for running VMs, storage, VPN, and AI features for data analysis, offering good security and cost-effectiveness.

CONS

From a performance standpoint, Huawei and Azure outperform Alibaba Cloud.
There are significant challenges in obtaining accurate pricing information, especially for RDS databases and MongoDB.
Alibaba Cloud's SDKs and APIs require more development to support various services robustly.
Customer support is often inefficient and hard to reach.
Connection issues and latency concerns lead to slowness in operations.
 

Alibaba Cloud Pros review quotes

CY
System Engineer at a tech services company with 201-500 employees
Mar 9, 2020
The cost of hosting the solution is very reasonable. It's quite inexpensive.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 22, 2020
Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable.
VD
CEO at a tech company with 11-50 employees
Mar 26, 2021
Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
BT
Manager Project Management at a computer software company with 10,001+ employees
Oct 27, 2021
The installation is easy.
it_user1586829 - PeerSpot reviewer
Solution Consultant at a comms service provider with 201-500 employees
Nov 2, 2021
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me in five minutes.
GilangEvandyano - PeerSpot reviewer
Data Engineer at Astra Welab Digital Arta
Nov 2, 2022
It's easy to use, cheaper than other solutions, and more secure.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 14, 2022
What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area.
Aderonke  Adeyegbe - PeerSpot reviewer
CEO at Comercio Limited
Jan 20, 2023
It is easy to set up.
Daanial Farrukh - PeerSpot reviewer
Solution Architect at Special Communications Organization SCO
Mar 22, 2023
We use the solution to run VMs.
reviewer2152227 - PeerSpot reviewer
Senior Software Manager at a manufacturing company with 1-10 employees
Apr 13, 2023
The most valuable feature of Alibaba Cloud is the communication it allows between two servers.
 

Alibaba Cloud Cons review quotes

CY
System Engineer at a tech services company with 201-500 employees
Mar 9, 2020
From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 22, 2020
From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.
VD
CEO at a tech company with 11-50 employees
Mar 26, 2021
The majority of the tools and processes, in general, have a lot of room for improvement.
Learn what your peers think about Alibaba Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
BT
Manager Project Management at a computer software company with 10,001+ employees
Oct 27, 2021
The solution should have more integration.
it_user1586829 - PeerSpot reviewer
Solution Consultant at a comms service provider with 201-500 employees
Nov 2, 2021
Alibaba Cloud's initial setup is somewhat complex.
GilangEvandyano - PeerSpot reviewer
Data Engineer at Astra Welab Digital Arta
Nov 2, 2022
The flexibility of the solution could be improved.
Vishal Bayskar - PeerSpot reviewer
Associate Technical Manager at a computer software company with 11-50 employees
Nov 14, 2022
A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable.
Aderonke  Adeyegbe - PeerSpot reviewer
CEO at Comercio Limited
Jan 20, 2023
It is not robust.
Daanial Farrukh - PeerSpot reviewer
Solution Architect at Special Communications Organization SCO
Mar 22, 2023
Users use websites as a tutorial. However, the Alibaba Cloud website has the content, and the scripts are copied from Amazon Web Services. We had received customer feedback where the customer asked us to get formulate original content instead of copying from Amazon Web Services. It’s very odd and awkward.
reviewer2152227 - PeerSpot reviewer
Senior Software Manager at a manufacturing company with 1-10 employees
Apr 13, 2023
The solution name is not favorable in some markets and could cause us some problems gaining customers.