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Alibaba Cloud vs vCloud Air comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alibaba Cloud
Ranking in Infrastructure as a Service Clouds (IaaS)
10th
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
No ranking in other categories
vCloud Air
Ranking in Infrastructure as a Service Clouds (IaaS)
22nd
Average Rating
8.0
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Database as a Service (DBaaS) (21st)
 

Mindshare comparison

As of April 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 6.0%, down from 12.6% compared to the previous year. The mindshare of vCloud Air is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Alibaba Cloud6.0%
vCloud Air0.9%
Other93.1%
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Alibaba Cloud has evolved a lot in all specially in AI space, but still needs to improve the support offered to users.
The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users.
SC
Director Solutions Architect - EMEA & APAC at Blue Medora
With the VPC, you can run your workloads in an active state, use it for development work and for hosting SQL/Exchange Servers in IaaS; RaaS/DaaS for DR activities.
All three components of the vCloud Air are equally valuable and important, i.e., IaaS, DaaS and RaaS. I like the Virtual Private Cloud (VPC) offering compared to the Dedicated Cloud. It gives me the flexibility to utilize the pay-as-you-go option. You can run your workloads in an active state at reasonable prices. I have seen lots of companies use it for their development work, as well as for hosting SQL and Exchange Servers, i.e., in the active-passive mode instead of Replication (RaaS). Disaster Recovery is also a great feature that is affordable and easy to use. Disaster Recovery is a great component of the vCloud Air, where you can protect the on-premises cloud infrastructure, by providing self-service recovery options using the vSphere Replication. Some of the features that really stand out and I have used in my projects are: * Direct Connect: It provides high speed and private line connectivity. * Offline Data Transfer: For encrypted bulk data transport.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"Alibaba also offers a lot of flexibility compared to Google Cloud, where you can only use Google's Tools."
"Feature-wise, it provides many features, and ECS, VM, SP, bucket object storage, and databases are the most valuable."
"It is easy to set up."
"The installation is easy."
"We cut our costs significantly by migrating our infrastructure to the cloud, and Alibaba Cloud employs a pay-as-you-go model, so that minimizes many costs for us."
"Otherwise, the cost of Alibaba Cloud is reasonable, and service-wise, it's also good because it has many available services worth trying."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"This is the part that should be making admins and CIOs smile."
"VMware Workstation has an interesting feature to manage vSphere infrastructure (and also stand-alone ESXi hosts) that is really powerful and useful, for example to avoid to install the vSphere client (or the integration plugin) just to open one VM console or to change the power status for some VM."
"The Cloud DRaaS solution provided the organization with new levels of flexibility and cost control, together with rapid expansion capability."
 

Cons

"Alibaba Cloud needs to increase availability in Thailand."
"The user experience must be improved."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature."
"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them."
"The support offered by the tool is ridiculous."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"If you want more accuracy, stability, and 24/7 customer support, primarily relying on the SDKs and APIs, you should think twice."
"I don’t think it is quite where EC2 is with regard to capabilities and features but VMware is investing a lot in vCloud Air."
"I feel the user interface/portal can be improved further. I did experience timeout issues and the UI was performing slowly at times."
"It’s a really good idea, but the current implementation is very limited: you can simply see your VMs and just open the VM console."
 

Pricing and Cost Advice

"Alibaba Cloud is cheaper."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
"The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more."
"I don't know the exact cost. It is cheaper than AWS."
"The cost is better than similar solutions."
"We cut our costs significantly by migrating our infrastructure to the cloud. Alibaba Cloud employs a pay-as-you-go model, so that minimizes many costs for us."
"I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud."
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
9%
Computer Software Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is more complex and better suited for developers and R&D teams. On the other hand,...
What is your primary use case for Alibaba Cloud?
I was using Alibaba Cloud for the deployment of one of the products that my previous company was developing for a client in the KSA, where I had utilized servers, storage accounts, email services, ...
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Comparisons

 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Lumeta, LifeSite, Clear Tec Solutions, National Physician Services, Queens University of Charlotte, California Natural Resources Agency, Pacific Disaster Center, Seventy Seven Energy Inc., Columbia Sportswear , CSS Corp
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Google and others in Infrastructure as a Service Clouds (IaaS). Updated: March 2026.
886,576 professionals have used our research since 2012.