Our primary case is using Amazon EKS with all of our data in our MapReduce, map clusters, and our data clusters. And from there, we just input the information using Python and do our analysis using that.
Specialist Data Analysis vehicle safety at a tech vendor with 51-200 employees
Reliable, highly scalable, but technical support needs to be faster
Pros and Cons
- "The stability is excellent."
- "I believe the initial setup could be a better experience and faster customer support."
What is our primary use case?
What needs improvement?
We have problems with setting up virtual environments and installing the right packages. I believe the initial setup could be a better experience and faster customer support.
For how long have I used the solution?
I have been using Amazon EKS for the past one and half years now.
What do I think about the stability of the solution?
The stability is excellent.
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January 2026
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What do I think about the scalability of the solution?
The scalability is not a problem we currently have five to six thousand employees using Amazon EKS.
How are customer service and support?
Technical support or customer support is good but could be faster.
How was the initial setup?
For us in our company, it is a very straightforward process because they had built a layer that is very useful for the users with just a couple of clicks. But normally, if you ask me in person, I think it is a bit cumbersome.
What about the implementation team?
It can be done in-house but they have to read a lot of documentation from the AWS provider in order for it to make sense.
What was our ROI?
When you compare it to on-premises it is much better because, with on-premise, we have to look into data security and all these items. Amazon EKS eliminates that and becomes a cost-benefit for us.
What other advice do I have?
On a scale of one to ten, I would give it a six. With the correct technical support individual, you can do well with implementation. If you are not sure about the technical support side for implementation I would wait until you are ready.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at a tech services company with 11-50 employees
Provides high performance and easy manageability
Pros and Cons
- "Provides high performance and easy manageability."
- "The dashboard needs to be more user-friendly."
What is our primary use case?
We are using EKS for crypto exchange.
What is most valuable?
We chose this solution because with crypto exchange you need high performance and easy manageability. It offers highly available architecture, and with two or three Linux servers it distributes all containers through the Linux systems. If that's what you're looking for, it's a really good solution. It also allows for integrating their infrastructure as service capabilities.
What needs improvement?
The only important thing that needs to be improved is the EKS dashboard. It could be more user-friendly.
For how long have I used the solution?
We've been using this solution for about six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
We're very happy with the customer support.
How was the initial setup?
The initial setup was average in terms of complexity. We have one very good system admin person in our company, he has a lot of experience and carried out the deployment. We are still in a testing environment, so there are only around 15 users. We have around a million users and eventually they'll all be using it.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee which is quite high but they do provide good service.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon EKS
January 2026
Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Director - DevOps and Infrastructure at a computer software company with 201-500 employees
Improves application resiliency
Pros and Cons
- "Break down your application into small modules to improve resiliency"
What is our primary use case?
Our primary use case for Amazon EKS is for running production workloads. The microservices-based modules are broken down and then hosted using EKS.
What is most valuable?
The most valuable feature to us is orchestration when it comes to deploying. The main ideology behind Kubernetes is that you are breaking down your application into smaller modules. Instead of having a monolithic application, you make it a microservices-based module. Using an e-commerce website as an example, we would break down login's as a single module, registration as a single module and then in the event of an issue one does not impact the other.
With your small modules, in most cases, they share a backend, and that's how at the service layer you connect them by using an API gateway or a service mesh. This ensures scalability and they don't have any dependencies when it comes to failures. This means you can easily scale and optimize.
What needs improvement?
For now I can't suggest any improvements or additional features, the features we currently use we are very happy with.
For how long have I used the solution?
We have been using Amazon EKS for 8-9 months.
What do I think about the stability of the solution?
The Kubernetes solution has been very stable for us, there are no issues to report on that aspect.
What do I think about the scalability of the solution?
The beauty of Kubernetes is that you can scale it. You just have to define the workload and the scalability capability is managed itself. We just need to define the number of bots or services we want to run and it manages to scale up when needed.
How are customer service and support?
We have found Amazon to be quite responsive. We have experienced some minor issues and the response time was good.
How was the initial setup?
With regards to setup, you would need to have a basic understanding of Kubernetes and how it works before you start deploying your production workloads. Once we started working with Kubernetes and got hands-on experience there was not much hassle to roll out to production workloads.
What's my experience with pricing, setup cost, and licensing?
There is no up front licensing cost, as this is a cloud based solution you pay-as-you-go.
What other advice do I have?
The advice I would offer on Kubernetes is with the configuration of your applications. Some are compute-extensive, some are compute-optimized. If you don't configure this correctly it can lead to deadlocks. The compute power has to be enough when it comes to your applications. Some applications need more memory, for example, e-commerce sites need a good response time. In this example, you would want to configure a memory-based application.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees
Very user friendly and easy to maintain
Pros and Cons
- "The feature that I have found most valuable is that it is very user-friendly."
- "I would like to see it a little more stable, more operational, and more convenient to develop."
What is our primary use case?
Our main use case is when our client or the customer would like to have their service on AWS. When the client preference is AWS.
How has it helped my organization?
Our company prefers Amazon EKS to ECS.
What is most valuable?
The feature that I have found most valuable is that it is very user-friendly.
What needs improvement?
I would like to see it a little more stable, more operational, and more convenient to develop.
For how long have I used the solution?
I have been using Amazon EKS for about two to three years.
What do I think about the stability of the solution?
Amazon EKS is very stable.
What do I think about the scalability of the solution?
We have about 500 people in our organization using it.
Our technical team for the deployment and maintenance is only five people, one manager and four engineers.
We are definitely going to continue using this solution.
Which solution did I use previously and why did I switch?
For container management, I had been using the IBM SP solution, but frankly speaking I don't like the IBM Cloud.
How was the initial setup?
The initial installation was straightforward. It took under 30 minutes.
What other advice do I have?
I love dealing with EKS. Personally, I like to deal with the Kubernetes solution.
On a scale of one to the, I would rate EKS a nine.
I would recommend Amazon EKS to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Materials Program Management Specialist at a manufacturing company with 10,001+ employees
Overall good functionality, scalable, and supports multi tendencies
Pros and Cons
- "Overall Amazon EKS is a good solution in the industry. The solution can support multi tendencies, and network isolations are the key factors."
- "Amazon EKS is predominately public. However, the government has started to have a lot of interest in Kubernetes and is receiving more education on Kubernetes and Amazon EKS. If we can have the security of Amazon EKS align with the security that is set out by the government it would be much better."
What is our primary use case?
We use Amazon Elastic Kubernetes Service (EKS) to manage our containers and to run and scale Kubernetes applications in the cloud.
What is most valuable?
Overall Amazon EKS is a good solution in the industry. The solution can support multi tendencies, and network isolations are the key factors.
What needs improvement?
Amazon EKS is predominately public. However, the government has started to have a lot of interest in Kubernetes and is receiving more education on Kubernetes and Amazon EKS. If we can have the security of Amazon EKS align with the security that is set out by the government it would be much better.
For how long have I used the solution?
I have been using Amazon EKS for approximately six months.
What do I think about the scalability of the solution?
Amazon EKS is scalable.
We are in the process of migrating from OpenShift to Amazon EKS which will be a lot of work to migrate over. We have about over 300 developers who are going to use Amazon EKS in the future.
Which solution did I use previously and why did I switch?
We have previously used OpenShift.
What about the implementation team?
I did the implementation of the solution myself in my organization.
What other advice do I have?
I have found OpenShift to be a better tool and I would recommend it.
I rate Amazon EKS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at a tech company with 11-50 employees
Easy to use, with reasonable pricing and good stability in the latest versions
Pros and Cons
- "The solution is easy to use."
- "They need to work on the Amazon plugins on the Kubernetes cluster."
What is most valuable?
The value is for me that it's a community product. We don't have to rely on the ECS services.
What is new right now is Fargate. Fargate has the ability to abstract from the clusters. Amazon said that using the cluster is too complicated for people. Therefore, what they do right now is they have a service that sits on top of the cluster that doesn't even know it's a cluster. It abstracts it for you. Fargate is the ability to deploy it into the cluster, which specifies what you want to deploy and it takes care of the cluster provisioning and deployment for you. The tool just abstracts you away from the cluster, so you don't even know that you're using a cluster, which is good for people that don't want to learn the technology, the infrastructure.
The solution is easy to use. You don't have to care about the servers or the cluster. You really just say, I want to deploy this application A. You just find the application, click a button, and Fargate deploys it to a cluster for you.
They really want to get away from the idea that you made your own cluster. They really want to push you a bit higher up the layer, more of an abstraction layer.
Due to Kubernetes, it's easy to move between the clouds, to move those jobs, especially in multi-cloud systems right now. So one of the disadvantages of EKS is because of the technology they use for their machine learning right now and we prefer to have options, like CPU and Google.
What needs improvement?
When we switched to EKS, historically it wasn't good. There were issues with bugs in it. They didn't have managed pools, which means small subsections of the clusters that you divided into pools like a mini-cluster in your cluster. However, now they have managed pools.
For the last several versions, the issue was with their kind of networking plug-in, the security plug-ins, and things like that. That EKS layer on top of the Kubernetes, they add themselves to each cloud, however, only with fewer standards and a little more issues. They need to work on the Amazon plugins on the Kubernetes cluster.
We just updated to a cluster 1.18, but we were on that cluster 1.13 which had many bugs and issues. Moving up to 1.19 in the middle of last year, we had some issues which they had to fix.
One thing that is probably not the greatest in Amazon is the ideology. They really want you to stick to cloud tools. They want you to use the managed version of the databases and our preference is to use the Kubernetes-managed databases. This doesn't fit well with the AWS philosophy, which is then passed on to the AWS engineers and they push that, push ideology on us as well, saying "You know what, we want you to use this database."
We're not dogmatic. If they want us to use a specific database, we use it, as the cluster is very dynamic. We don't need to deploy a database within a cluster, we can use the cloud database. To us, it's just a connection string, so it's not inefficient for us. It's just based on the client. However, you can see there's a little bit of an ideology dogma baked into the AWS philosophy just to keep you in the cloud.
For how long have I used the solution?
We've used the solution since it began. It's been a while.
What do I think about the stability of the solution?
Older versions haven't been so stable, however, they have been working on improving the latest solutions and it's getting much better.
The Kubernetes cluster is developed outside of the cloud, the core of it. The core of it has gotten much better and all the plugins that Amazon did, also have gotten better as well. One kind-of drives the other. It's a revolving, iterative process. You just have to be proactive and keep on updating your versions and manage your cluster a little bit better every time.
How are customer service and technical support?
We don't have to deal with technical support at all. We haven't used them in the last six or seven years. There's nothing fundamentally wrong that we've found over the years that we have to call support. Almost everything is self-explanatory on the website. There really isn't a need to talk to them directly.
Which solution did I use previously and why did I switch?
I also have some experience with Kubernetes and Google Cloud. Google Cloud has something called Google Cloud Run, which is very similar to Fargate. Both are trying to make your life much simpler so you don't have to look at the bare-bones infrastructure. It's easy.
What's my experience with pricing, setup cost, and licensing?
The solution offers different pricing models. They charge in different ways - either per CPU hour or usage based on a machine type. When it comes to pricing, Google may be two cents cheaper, whoever, the difference makes it a bit of a wash. It might mean an extra five dollars or 20 dollars a month. The difference isn't enough to be too noticeable. All of the main competitors charge very competitive pricing.
That said, when it comes to the CPUs, that's a Google proprietary technology. When we do machine learning, we do prefer working in Google Cloud, as we have the option to expand all the way to CPU and AWS doesn't have that option. It's a GPU-only system. Amazon's also pushing you towards their own machine learning tool, SageMaker, which we don't want to use. We want to use our own tool.
What other advice do I have?
We're not on the latest version. We are three or so versions back.
However, we're almost on the latest version, which may be 1.19. The version's no longer an issue. For us, the issue was that Amazon started with the ECS, the Elastic Container Services. Therefore, while we were using Kubernetes and then Google Cloud, for example, for a while and we had developed all the tools when a client came to us and said they wanted to cluster within the Amazon development cluster. That was the ECS. After that, Amazon added the EKS. Our first deployment in Amazon was on our own deployment of the cluster, not on any services. We didn't want to use the ECS, we wanted to use a cluster. We wanted a managed version, so we don't have to manage it ourselves, due to the fact that it's a little bit of a mess if you manage it.
I would advise new users to make sure that your cluster's secure. Make sure you're using a good networking configuration in your EKS. You need to get the NAT and the router going just on the subnet. You might have to pay for that. There are open-source tools to use, however, you can also pay for their monitoring.
When you have a development pipeline, we suggest having multiple clusters, not just one. Then you can really isolate your production cluster and make it really secure and maybe relax a little bit for your DEV and then QA, as you might want to have more things in there. You just need to make sure you remove those tools from your production box.
It's easier to have multiple clusters and really partition the cluster per environment, development, QA, testing environment, integration testing, whatever, and then you have your production environment, which is really kind of locked down so that nobody has access to it except specific people.
In general, I would rate this solution at an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Platform Software Engineer 4 at a tech vendor with 501-1,000 employees
Though a great tool that supports autoscaling, it needs to consider improvements in its initial setup phase
Pros and Cons
- "The stability of the solution is good."
- "Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required."
What is our primary use case?
The solution can be described as a microservice, and it is also a fully containerized platform. The solution can be described as a stateless service. Amazon EKS can be a great solution for deployments since it supports autoscaling and keeps scaling as well. In my company, we only pay for the resources we use, and owing to such a concept, we use the solution in our company.
What is most valuable?
The most valuable feature of the solution stems from the fact that it allows developers to shift applications. The value of the solution is good when compared to tools deployed on an on-premises model.
What needs improvement?
If you compare Amazon EKS with OpenShift, the latter provides users with a solution that is fully managed through automation. Amazon EKS is not a solution that can be fully managed through automation, making it an area of concern where improvement is required. Amazon EKS should be manageable through a web portal or web interface, a feature that exists in OpenShift.
Amazon EKS should be available as a fully managed service since we use Helm chart to deploy the product in our company right now.
The initial setup phase of the product is an area where certain improvements can be made.
For how long have I used the solution?
As a consultant, I use Amazon EKS, depending on the project requirements of my company. I have used Amazon EKS within the past twelve months. I am a customer of Amazon.
What do I think about the stability of the solution?
The stability of the solution is good. I can't comment much on the stability part of the solution since there is a different team in my company that takes care of the maintenance part of the solution.
What do I think about the scalability of the solution?
I won't be able to comment on the scalability of the solution. I haven't had any reasons to deal with the product's scalability options.
How are customer service and support?
I did not meet with any issues when trying to connect with the solution's technical support. At times, there may be some delays in response from the technical support team. I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In the past, I was using another solution. I switched to Amazon from a different solution. Amazon's support is good. Amazon also provides a number of managed services.
How was the initial setup?
I rate the initial setup phase of the product a six on a scale of one to ten, where one is difficult, and ten is easy.
The initial setup phase of the product was a bit difficult.
The solution is deployed on Jenkins and CI/CD.
What about the implementation team?
The product's initial setup phase was taken care of by one of our company's in-house teams.
What other advice do I have?
I rate the overall product a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Software Engineer at a tech vendor with 10,001+ employees
Good stability and easy initial setup process
Pros and Cons
- "It is a scalable solution."
- "They should include some essential configuration features to it."
What needs improvement?
It is challenging to host the applications in the existing VPC of the solution. They should include some essential configuration features to it.
For how long have I used the solution?
We have been using the solution for the last two to three years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability as an eight or nine. Although, it is difficult to find a stable version sometimes.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability as a ten. We can quickly scale the cluster as per requirements. We have medium and enterprise business clients using the solution.
How are customer service and support?
The solution's customer service is excellent. They also provide detailed documentation.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is straightforward. It takes two to three days to deploy it in any infrastructure. We require one executive for implementation and around two executives for maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper than AKS. Its license costs $73. The customers have to pay extra depending on the instances they want to deploy for hosting the application. I rate its pricing as a four.
What other advice do I have?
I rate the solution as an eight. I advise others to use EKS ETL instead of AWS command prompt while deploying it.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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