We have a service hosting platform, and we use Amazon EKS for hosting web services.
Senior Industry Principal at a tech services company with 10,001+ employees
Good auto scaling and service discovery abilities
Pros and Cons
- "The most valuable features of Amazon EKS are its auto scaling ability and the ability for service discovery."
- "Amazon EKS's vulnerability management of data could be improved."
What is our primary use case?
What is most valuable?
The most valuable features of Amazon EKS are its auto scaling ability and the ability for service discovery.
What needs improvement?
Amazon EKS's vulnerability management of data could be improved. Also, concerning vulnerability and version upgrades, many more things could be pulled into the control plane rather than keeping it in the data plane and having the users figure out how to upgrade their portions.
For how long have I used the solution?
I have been using Amazon EKS for five years.
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What do I think about the stability of the solution?
Amazon EKS has good stability.
What do I think about the scalability of the solution?
Amazon EKS's scalability is very low. Quite a few people are using the solution in our organization.
How are customer service and support?
We had no issues contacting Amazon EKS's technical support and usually got the necessary support. However, as with any Kubernetes installation, only the control plane is covered by Amazon, not the data plane. So if there are issues on the data plane side, Amazon cannot be of much help.
How was the initial setup?
Amazon EKS’s initial setup was moderately easy. Amazon EKS's deployment was fast. We took the help of an automated deployment system, and the deployment was done in a couple of minutes.
What was our ROI?
We have seen a return on investment with Amazon EKS.
What's my experience with pricing, setup cost, and licensing?
Amazon EKS’s pricing is ok compared to its competitors.
What other advice do I have?
Amazon EKS is a good platform to use, but scale up before you start deploying in industrial quantities.
Overall, I rate Amazon EKS an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Auto-scales efficiently and is good for mapping user content
Pros and Cons
- "I like its auto-scale feature very much."
- "The overall stability of the product should be improved to prevent any loss of data."
What is our primary use case?
I only use it to define multi-tenants and define infrastructure.
How has it helped my organization?
Our company has around ten people using Amazon EKS off-site and on-site.
What is most valuable?
I like its auto-scale feature very much. Moreover, it is easy to determine my course of action with many features available on EKS. However, I do have some concerns with Microsoft Edge. Overall, I find EKS to be a valuable solution.
What needs improvement?
The managed services of Amazon EKS could be improved. The system should have a closed-loop feedback mechanism to address any issues that users may face.
Moreover, the overall stability of the product should be improved to prevent any loss of data.
For how long have I used the solution?
I have been working with Amazon EKS for two years now, and mainly use the Command Line Interface (CLI) version.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution for our services.
How are customer service and support?
The response time of customer service and support is quick.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. I had some errors initially, but they were easy to terminate.
What about the implementation team?
Our in-house team deployed it. It only took three days to set up and run a big infrastructure.
What's my experience with pricing, setup cost, and licensing?
I would like a cheaper version of it.
What other advice do I have?
Amazon EKS is good for managing and providing various services, and for using and mapping user content.
I would rate it a nine on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon EKS
October 2025

Learn what your peers think about Amazon EKS. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
VP at a tech vendor with 11-50 employees
Provides autoscaling functionality for container deployment
Pros and Cons
- "EKS provides autoscaling functionality."
- "Setup depends on what kind of architecture you have"
What is our primary use case?
We mainly use EKS for containers. We use Kubernetes for scalable deployments.
We're using EKS because our customers requested it. They wanted autoscaling functionality. We have our own product, and we deploy it for our customers in Amazon cloud.
The containers are built, registered, and then kept in a repository at the docker site. Our IT department has an account there. From there, it's exposed and we use the Amazon template surveys and cloud formation template. Then, our IT team creates CFTs. The scripts are run, and the containers are deployed from there.
It's a hybrid solution.
What is most valuable?
EKS provides autoscaling functionality.
For how long have I used the solution?
I started using EKS about eight months ago.
What do I think about the stability of the solution?
It's reasonably stable. EKS is used with Fargate.
What do I think about the scalability of the solution?
From what I understand, it's scalable. I haven't heard of any issues.
How was the initial setup?
Setup depends on what kind of architecture you have.
It depends on the script that's prepared. Once the script is done, just one person is needed for deployment.
What about the implementation team?
We have an internal team that takes care of deployment. They're a specialized team.
What other advice do I have?
I would rate this solution as eight out of ten.
My advice is that not every architecture can fit into EKS. You have to really evaluate whether EKS is suitable for the kind of design and architecture you have. Evaluate it first and then attempt it.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Specialist Data Analysis vehicle safety at Cubeware
Reliable, highly scalable, but technical support needs to be faster
Pros and Cons
- "The stability is excellent."
- "I believe the initial setup could be a better experience and faster customer support."
What is our primary use case?
Our primary case is using Amazon EKS with all of our data in our MapReduce, map clusters, and our data clusters. And from there, we just input the information using Python and do our analysis using that.
What needs improvement?
We have problems with setting up virtual environments and installing the right packages. I believe the initial setup could be a better experience and faster customer support.
For how long have I used the solution?
I have been using Amazon EKS for the past one and half years now.
What do I think about the stability of the solution?
The stability is excellent.
What do I think about the scalability of the solution?
The scalability is not a problem we currently have five to six thousand employees using Amazon EKS.
How are customer service and support?
Technical support or customer support is good but could be faster.
How was the initial setup?
For us in our company, it is a very straightforward process because they had built a layer that is very useful for the users with just a couple of clicks. But normally, if you ask me in person, I think it is a bit cumbersome.
What about the implementation team?
It can be done in-house but they have to read a lot of documentation from the AWS provider in order for it to make sense.
What was our ROI?
When you compare it to on-premises it is much better because, with on-premise, we have to look into data security and all these items. Amazon EKS eliminates that and becomes a cost-benefit for us.
What other advice do I have?
On a scale of one to ten, I would give it a six. With the correct technical support individual, you can do well with implementation. If you are not sure about the technical support side for implementation I would wait until you are ready.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at BE1 consultancy
Provides high performance and easy manageability
Pros and Cons
- "Provides high performance and easy manageability."
- "The dashboard needs to be more user-friendly."
What is our primary use case?
We are using EKS for crypto exchange.
What is most valuable?
We chose this solution because with crypto exchange you need high performance and easy manageability. It offers highly available architecture, and with two or three Linux servers it distributes all containers through the Linux systems. If that's what you're looking for, it's a really good solution. It also allows for integrating their infrastructure as service capabilities.
What needs improvement?
The only important thing that needs to be improved is the EKS dashboard. It could be more user-friendly.
For how long have I used the solution?
We've been using this solution for about six months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
We're very happy with the customer support.
How was the initial setup?
The initial setup was average in terms of complexity. We have one very good system admin person in our company, he has a lot of experience and carried out the deployment. We are still in a testing environment, so there are only around 15 users. We have around a million users and eventually they'll all be using it.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee which is quite high but they do provide good service.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of .NET Department at Evozon
The services are flexible, and they have data centers worldwide
Pros and Cons
- "AWS cloud services are flexible and have thorough documentation. AWS also has data centers all over the world."
- "I would like Amazon EKS to be easier to configure on various environments like Windows or Linux installations"
What is our primary use case?
Amazon EKS is for storage, services, and infrastructure. We have about 100 to 120 users on Amazon EKS right now. We'll likely expand by 10 or 15 percent in the next year depending on our customer needs.
What is most valuable?
AWS cloud services are flexible and have thorough documentation. AWS also has data centers all over the world.
What needs improvement?
I would like Amazon EKS to be easier to configure on various environments like Windows or Linux installations
For how long have I used the solution?
I've been using Amazon EKS for five years.
Which solution did I use previously and why did I switch?
We use AWS in parallel with other cloud service providers from different vendors, like Azure and GCP. We are not the end customer. It's something we use to deliver services to our customers. We work with a wide range of technologies at the company, which employs around 500 plus people. They work with all major technologies currently available.
How was the initial setup?
Installing Amazon EKS is straightforward. It depends on what needs to be done, but it's not something that takes weeks to deploy. You can do it in a few hours or days. I would need to have a specific scenario to be precise because the steps vary in each installation.
What's my experience with pricing, setup cost, and licensing?
I would like Amazon EKS to be cheaper. Otherwise, it's fine.
What other advice do I have?
I rate Amazon EKS eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director - DevOps and Infrastructure at INTIGRAL
Improves application resiliency
Pros and Cons
- "Break down your application into small modules to improve resiliency"
What is our primary use case?
Our primary use case for Amazon EKS is for running production workloads. The microservices-based modules are broken down and then hosted using EKS.
What is most valuable?
The most valuable feature to us is orchestration when it comes to deploying. The main ideology behind Kubernetes is that you are breaking down your application into smaller modules. Instead of having a monolithic application, you make it a microservices-based module. Using an e-commerce website as an example, we would break down login's as a single module, registration as a single module and then in the event of an issue one does not impact the other.
With your small modules, in most cases, they share a backend, and that's how at the service layer you connect them by using an API gateway or a service mesh. This ensures scalability and they don't have any dependencies when it comes to failures. This means you can easily scale and optimize.
What needs improvement?
For now I can't suggest any improvements or additional features, the features we currently use we are very happy with.
For how long have I used the solution?
We have been using Amazon EKS for 8-9 months.
What do I think about the stability of the solution?
The Kubernetes solution has been very stable for us, there are no issues to report on that aspect.
What do I think about the scalability of the solution?
The beauty of Kubernetes is that you can scale it. You just have to define the workload and the scalability capability is managed itself. We just need to define the number of bots or services we want to run and it manages to scale up when needed.
How are customer service and support?
We have found Amazon to be quite responsive. We have experienced some minor issues and the response time was good.
How was the initial setup?
With regards to setup, you would need to have a basic understanding of Kubernetes and how it works before you start deploying your production workloads. Once we started working with Kubernetes and got hands-on experience there was not much hassle to roll out to production workloads.
What's my experience with pricing, setup cost, and licensing?
There is no up front licensing cost, as this is a cloud based solution you pay-as-you-go.
What other advice do I have?
The advice I would offer on Kubernetes is with the configuration of your applications. Some are compute-extensive, some are compute-optimized. If you don't configure this correctly it can lead to deadlocks. The compute power has to be enough when it comes to your applications. Some applications need more memory, for example, e-commerce sites need a good response time. In this example, you would want to configure a memory-based application.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees
Great provisioning and basic features with good technical support
Pros and Cons
- "The solution has very good basic features."
- "I'd like to see the solution add a service catalog."
What is our primary use case?
I have tried to host the enterprise content management application of IBM FileNet on Amazon EKS. That's the main use case.
What is most valuable?
The solution has very good basic features.
The provisioning is very good we use it for the containerization of COTS applications.
The product is stable.
If a company needs to scale the solution, it can.
The initial setup is simple.
We've found the solution's technical support to be helpful and responsive.
What needs improvement?
There isn't something that is unique or outstanding.
I'd like to see the solution add a service catalog.
For how long have I used the solution?
I've used the solution for quite a number of years. It's been around three so far.
What do I think about the stability of the solution?
We've found the solution to be stable. Currently, it's used on standard VMs. If we put it on Kubernetes clusters, it is highly reliable as well as easy to monitor, manage, and operate. It's great.
What do I think about the scalability of the solution?
The solution is absolutely scalable. There are many enterprises running their businesses on this.
I'm not deploying anything for customers or a certain number of users. I'm just doing it for my own purposes. I'm learning about it and I'm trying new things. I propose these ideas to customers for various solutions and the implementations are done by another team, the delivery team, later. I can't speak to how many people ultimately end up using it.
How are customer service and support?
Technical support is very good. There is no issue. There's no delayed response for their support. There's no lack of support. They are very helpful and we are quite satisfied.
How was the initial setup?
The initial setup is not overly complex or difficult. It's very simple, very straightforward. The instruction guides are all available and it's enough to get a user through the setup process. They are quite helpful guides.
What about the implementation team?
We have a professional services team that does the job day in, day out. That said, I do it for my learning and I practice something on my own too. Therefore, I am also very capable of handling the initial setup myself.
What's my experience with pricing, setup cost, and licensing?
We already have costs built into the service given by the particular vendor. If it is on-premise, we buy the software, and we pay some support costs and license costs. However, if it is on the cloud, it is a pay-per-use model.
What other advice do I have?
I'm an integrator of the solution.
The solution can be deployed both on the cloud and on-premises.
We are using the latest version of the solution at this time. I can't speak to the exact version number, however.
I would recommend this solution to others.
I'd rate the product at a nine out of ten. We're pretty happy with its capabilities so far.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

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Updated: October 2025
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Buyer's Guide
Download our free Amazon EKS Report and get advice and tips from experienced pros
sharing their opinions.