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Astound Hosted Voice pros and cons

Vendor: Astound
4.5 out of 5
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Pros & Cons summary

Astound Hosted Voice offers extensive features like centralized control, voicemail transcription accuracy, and call recording. It ensures 100 percent uptime, flexible call distribution via Hunt Group, and provides a reliable network. However, improvements are needed in adding phones, response times, training options, and VoIP security. Wireless capabilities, including a SIP-enabled WiFi phone, require enhancement.

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Prominent pros & cons

PROS

Astound Hosted Voice offers robust administrative features that provide centralized control over messaging, scheduling, and call management.
Voicemail Transcription is reliable and delivers accurate, near-instant results, enhancing communication efficiency.
Astound Hosted Voice maintains 100 percent uptime, ensuring uninterrupted service reliability and stability.
The system supports advanced call handling features, such as Hunt Group, enhancing call distribution among agents.
Voices to email feature improves flexibility by allowing users to listen to voicemails on any device, strengthening communication accessibility.

CONS

Astound Hosted Voice setup process for new phone additions could be easier.
Response times need improvement for faster assistance.
Training options are lacking; a video tutorial resource like YouTube would be beneficial.
Security concerns exist with voicemail system due to simple password options.
User confusion arises due to differing dialing processes from previous systems.
 

Astound Hosted Voice Pros review quotes

BF
Apr 23, 2019
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top.
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MF
Mar 14, 2019
A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it.
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ITDir309 - PeerSpot reviewer
Nov 21, 2018
As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime.
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Buyer's Guide
Astound Hosted Voice
June 2025
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CC
Nov 25, 2018
The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down.
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ITManage561b - PeerSpot reviewer
Dec 5, 2018
We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that.
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JW
Nov 21, 2018
We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered.
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OfficeMab67e - PeerSpot reviewer
Jan 6, 2019
I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail.
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Manager532b - PeerSpot reviewer
Dec 20, 2018
The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us.
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FinanceM3f8d - PeerSpot reviewer
Dec 5, 2018
We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime.
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PG
Nov 13, 2018
We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.
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Astound Hosted Voice Cons review quotes

BF
Apr 23, 2019
If they could improve on their response times, making them even faster than they are right now, that would be great.
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MF
Mar 14, 2019
One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later.
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ITDir309 - PeerSpot reviewer
Nov 21, 2018
The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel.
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Buyer's Guide
Astound Hosted Voice
June 2025
Free Report: Astound Hosted Voice Reviews and More
Learn what your peers think about Astound Hosted Voice. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
DOWNLOAD NOW
860,592 professionals have used our research since 2012.
CC
Nov 25, 2018
Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings.
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ITManage561b - PeerSpot reviewer
Dec 5, 2018
I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end...
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JW
Nov 21, 2018
If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful.
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OfficeMab67e - PeerSpot reviewer
Jan 6, 2019
The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all.
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Manager532b - PeerSpot reviewer
Dec 20, 2018
I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check.
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FinanceM3f8d - PeerSpot reviewer
Dec 5, 2018
In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing.
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PG
Nov 13, 2018
It should be easier to set up new phone additions to the network.
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Product Categories

Product Categories
Hosted and Cloud Based VoIP

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