Astound Hosted Voice vs Grasshopper comparison

Astound and Grasshopper are both solutions in the Hosted and Cloud Based VoIP category. Astound is ranked #4, while Grasshopper is ranked #9. Astound holds a 4.9% mindshare in CBV, compared to Grasshopper’s 5.5% mindshare. Additionally, 90% of Astound users are willing to recommend the solution, compared to 100% of Grasshopper users who would recommend it.

Astound Hosted Voice

Read 10 Astound Hosted Voice reviews

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427 Comparison Views

90% willing to recommend

Grasshopper

Read 2 Grasshopper reviews

199 Views
197 Comparison Views

100% willing to recommend

Astound Hosted Voice

Grasshopper

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

Grasshopper and Astound Hosted Voice compete in the cloud-based voice solutions market. Grasshopper seems to have the upper hand in pricing and support, whereas Astound Hosted Voice is perceived as superior due to its advanced features.

Features: Grasshopper offers simplified call management with tools like voicemail-to-email and call forwarding. Astound Hosted Voice distinguishes itself with advanced call analytics, conference calling capabilities, and collaborative tools.

Ease of Deployment and Customer Service: Astound Hosted Voice features a comprehensive deployment model and robust customer service for seamless integration. Grasshopper provides a quick setup process with reliable support.

Pricing and ROI: Grasshopper is known for competitive pricing, attracting small to medium businesses with a favorable ROI. Astound Hosted Voice has a higher cost structure, justified by its extensive features, promising increased efficiency for companies seeking enhanced capabilities.

To learn more, read our detailed Astound Hosted Voice vs. Grasshopper Report (Updated: March 2026).

Buyer's Guide

Astound Hosted Voice vs. Grasshopper

March 2026

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Helped 884,797 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Astound Hosted Voice

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Grasshopper

Ranking in Hosted and Cloud Based VoIP

9th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Hosted and Cloud Based VoIP category, the mindshare of Astound Hosted Voice is 4.9%, up from 3.8% compared to the previous year. The mindshare of Grasshopper is 5.5%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP Mindshare Distribution
Product	Mindshare (%)
Astound Hosted Voice	4.9%
Grasshopper	5.5%
Other	89.6%

Hosted and Cloud Based VoIP

Featured Reviews

Mazen Fares

IT Manager at Piramal Critical Care, Inc.

Voicemail to email is convenient and in our region the multiple hubs provide redundancy

One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later. With Google Chrome or if you open Excel you have the full view of your screen. You can see everything. With their portal, you have the web browser in the background in full view screen, but the actual portal itself is minimized, not a full screen That's the only issue that I asked them about it. Other than that, I think their calling features, settings, the voice to email, they're all okay.

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it_user719805

Facade Consultant at a construction company

Gives A Blank Canvas In Order To Create, Automate, And Solve Complex 2D And 3D Tasks

The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks Interoperability with other programs and inability to file share and collaborate within a team or office. Three to four years. The program can crash when solving complex tasks, however overall…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered."

"The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us."

"One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."

"We've had 100 percent uptime so far. We haven't been down once, not even for a brief second, not even for a reboot. Nothing."

"This solution is easy... Right now we have a 48-port switch, and at any point, if I want, I can throw in a larger switch, or add an additional switch, and I don't have to call anybody to install it. I can do it myself."

"We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime."

"We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that."

"We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc."

More Astound Hosted Voice pros

"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."

Cons

"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."

"It should be easier to set up new phone additions to the network."

"Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings."

"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."

"In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing."

"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."

"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."

"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."

More Astound Hosted Voice cons

"Interoperability with other programs and inability to file share and collaborate within a team or office."

Pricing and Cost Advice

"We felt that pricing was fair because we chose RCN over quotes from several companies. It was reasonable..."

"The pricing is very fair. They have very good pricing."

"RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well."

"It's very affordable. We're very happy with the pricing."

"The pricing is fairly fair... We had a really good rep and she did a great job of working out a contract and a pricing solution that was acceptable..."

"We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get."

"We're okay with the pricing and licensing... It's based on the number of extensions."

"The solution is saving our company money, based on the initial, up-front cost that would normally be required. The monthly ongoing cost is comparable to prior solutions."

More Astound Hosted Voice pricing and cost advice

"It's free."

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2

No data available

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Product Reports

Buyer's Guide

Astound Hosted Voice

March 2026

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Buyer's Guide

Hosted and Cloud Based VoIP

March 2026

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Overview

Astound Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. Astound Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

Astound

Keep your existing number - Maintain your brand

Get a toll free or local number - national or local presence

Multiple extensions - for everyone on your team

Call forwarding to mobile phones - work from anywhere

Voicemails transcribed - delivered to your email

No new hardware - use your existing phones

Send business text messages - from your toll free or local number

Grasshopper

Sample Customers

Citi Open Tournament

360clean, Batchbook, Brimtech, Collabo, Everything Happy, FillASeat, Globalme, HomeStars, MOVE Systems, Municibid, Ocasomedia, Rentity, SkinOwl, SoundBetter, Titan PPC, TeamGantt

Buyer's Guide

Astound Hosted Voice vs. Grasshopper

March 2026

Free Report: Astound Hosted Voice vs. Grasshopper

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