3CX Live Chat vs Grasshopper comparison

Why PeerSpot?

3CX and Grasshopper are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #7 with an average rating of 6.5, while Grasshopper is ranked #6. 3CX holds a 5.4% mindshare in CBV, compared to Grasshopper’s 7.2% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Grasshopper users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
642 Comparison Views

90% willing to recommend

Grasshopper

Read 2 Grasshopper reviews

630 Views
599 Comparison Views

100% willing to recommend

3CX Live Chat

Grasshopper

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 29, 2025

3CX Live Chat and Grasshopper are competing in communication solutions. Grasshopper holds the upper hand in features, but 3CX Live Chat leads in deployment and customer service.

Features: 3CX Live Chat offers real-time chat, website integration, and CRM capabilities. Grasshopper provides advanced call management, virtual extensions, and comprehensive phone services that surpass 3CX in telephony.

Ease of Deployment and Customer Service: 3CX Live Chat integrates easily with existing systems and offers prompt customer support, facilitating a smoother deployment. Grasshopper presents a straightforward setup for voice features but shows slower customer service response.

Pricing and ROI: 3CX Live Chat has competitive pricing and favorable ROI focusing on customer interaction. Grasshopper's higher initial costs, justified by advanced features, present a longer ROI period.

To learn more, read our detailed 3CX Live Chat vs. Grasshopper Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Grasshopper

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

7th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Unified Communications (2nd), Live Chat (6th)

Grasshopper

Ranking in Hosted and Cloud Based VoIP

6th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 5.4%, down from 7.0% compared to the previous year. The mindshare of Grasshopper is 7.2%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP Mindshare Distribution
Product	Mindshare (%)
Grasshopper	7.2%
3CX Live Chat	5.4%
Other	87.4%

Hosted and Cloud Based VoIP

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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it_user719805

Facade Consultant at a construction company

Gives A Blank Canvas In Order To Create, Automate, And Solve Complex 2D And 3D Tasks

The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks Interoperability with other programs and inability to file share and collaborate within a team or office. Three to four years. The program can crash when solving complex tasks, however overall…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"With the secondary engineer, the wake-up time was reduced so that the secondary engineer can start immediately after receiving the call."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX has strong reporting and management features; you can manage the capabilities of a call center with queues and timers, and it is a complete solution."

"One of the biggest benefits of using 3CX Live Chat in our organization is it just works."

More 3CX Live Chat pros

"One of the features I enjoy the most is the capability in which you can get a number without having a physical office."

"The product gives you a blank canvas in order to create, automate, and solve complex 2D and 3D tasks."

Cons

"Support could be better, especially when you have an emergency and need assistance."

"No issues with the solution, except its services require a business model change."

"It needs a better training and certification process."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"It would be nice if the Chat feature also allowed us to transfer files."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"The call logs/reporting functions need some improvement and are still very basic."

More 3CX Live Chat cons

"An area that needs immediate improvement will be the monthly minutes."

"Interoperability with other programs and inability to file share and collaborate within a team or office."

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"It's free."

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

October 2026

Download Grasshopper product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Grasshopper is a virtual phone system designed for small businesses. It enhances communication management with call forwarding and voicemail transcription, allowing users to operate efficiently from anywhere.

Grasshopper provides a comprehensive suite of telephony features tailored for entrepreneurs and startups. By leveraging its intuitive interface, businesses can improve customer interaction through seamless call management, including toll-free numbers and custom greetings. Its user-friendly design ensures a smooth integration into existing workflows, offering flexibility and professionalism on the go.

What are Grasshopper's most important features?

Call Forwarding: Routes calls to any phone, maintaining connectivity.
Voicemail Transcription: Converts voicemails to text, improving accessibility.
Toll-Free Numbers: Enhance customer service with toll-free communication.
Custom Greetings: Personalize interactions to match your brand identity.

What should users look for in reviews?

Ease of Use: Simplified navigation and setup by users.
Flexibility: Adapts to business scaling requirements efficiently.
Cost-Effectiveness: Offers competitive pricing without sacrificing features.
Reliability: Consistent performance boosts customer trust and satisfaction.

In industries like real estate and consultancy, Grasshopper facilitates mobile communications, enabling professionals to manage calls wherever they are. This adaptability supports seamless client interactions, essential for sectors where constant connectivity is critical for success.

Grasshopper

Sample Customers

Information Not Available

360clean, Batchbook, Brimtech, Collabo, Everything Happy, FillASeat, Globalme, HomeStars, MOVE Systems, Municibid, Ocasomedia, Rentity, SkinOwl, SoundBetter, Titan PPC, TeamGantt

Buyer's Guide

3CX Live Chat vs. Grasshopper

September 2026

Free Report: 3CX Live Chat vs. Grasshopper

Find out what your peers are saying about 3CX Live Chat vs. Grasshopper and other solutions. Updated: September 2026.

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