Automation Anywhere Reviews

We use it to automate repetitive tasks. When an employee logs into an organization and their work is mundane (doing a repetitive task), I personally feel that it will take a toll on their motivation. We have to do something better as human and it should be more creative. Any repetitive task has to be automated. This improves the morale of employees and will bring out a lot of creativity in them to make more decisions. This is how people start to innovate and how companies grow.

There was a particular use case where we had to automate a customer's email. This customer had a couple of customers to whom they have been writing for intern management. We needed to monitor the intern management emails and pick up the right keywords from the emails, automatically go to the CRM tool, and book a ticket for them. Then, we had to go back to the customer with the acknowledgement email. It was quite interesting.

Initially, there were some hiccups. They were not able to automate the regular chain of automation because of multiple API issues. Then, they thought RPA wold be a better solution and approached us. One of the interesting things was the data that they prepared for us was unstructured. Handling RP unstructured data was a bit hard, but we were using Automation Anywhere. We were able to find the right hot words because they were following certain patterns. We were able to find those patterns within emails.

Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence in our customers. 

Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot. However, the A2019 version will be a lot lighter because it is all web-based. In the future, we expect to see lighter version, but for now, it is okay.

The features around holding and handling Excel data need to be improved. They need to be able to handle data tables, data variable, and Excel numbers.

They need more scripting integration.

It is pretty stable. The error handing features are pretty good. 

Scalability is awesome and on par, but they could do better.

The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as possible.

Our customers get to know about RPA through multiple channels. They are looking to join the race. 

The push for RPA is usually from bottom to top in a company. Someone does research on RPA then needs to convince management. Afterward, they will contact us to run automation scenarios for them.

It is not a one click installation. We need to need to install the SQL Server, then we need to connect them all. This is where I think a normal agent wouldn't be able to do that. We need to deploy senior engineers to do this since it is slightly difficult. We had to train our IT guys on this.

Compared to the competitors who have a fast, swift installation, Automation Anywhere's installation is hard and needs work.

Our customers have better use of their manual resources. 

Costs savings have been seen by employing bots for multiple shifts instead of people. Bots are also more stable.

Automation Anywhere has better brand and marketing than its competitors. They have a lot of success stories from top level people from around the world, which is encouraging.

Go through the Automation Anywhere training modules to understand the tool. Developers should go through the developer training module while business analysts should go through the business training module. This will give you an idea of what Automation Anywhere can do and what it can't do.

We did the PoC in 2016. It was mainly in the services process. We were more focused on the company billings, where there were multiple subprocesses and sub business units. We have did the complete landscape of more than 15,000 FTEs. We are talking around 153 different work types. As the main lead, I was to provide the real-time support to the customers who needs us to fill out required details. That was a completely repetitive task. We decided to conduct a PoC on that, which we did.

If we talk about the automation RPA. it definitely has worked very well for us. I'm talking about giving good savings, about more than 180 FTE savings, after implementing more than 200 plus bots. It has worked well. As an organization, it has supported us very well, and also for our customers.

Our task was very repetitive in nature. We had to fill information from Excel to some application. That was quite repetitive and the volume was also very high. Initially, we did the PoC from that process, which was easy to implement. Because it was a first for us, it was very easy to implement. That has provided good savings for us, where we have implemented 13 bots with the reduction of 16 FTEs.

There were also some tasks where we needed a cognitive approach or an OCR solution. There were some scanned documents in a PDF format. We were in the initial stages and struggled at that time. I'm talking about in 2018. We struggled to get them into the structure format.

In the current stage, there are lots of opportunities in terms of claims, insurance, and banking where we need AI and cognitive solutions to automate unstructured documents. That is a need of ours. Automation Anywhere should improve in this field so they can provide support for artificial intelligence and cognitive solutions.

Initial days, we struggled. When we started the automation for six weeks, the solution design was put on hold because of the system capability. But, they provided us good support and upgraded their systems, and now, it works smoothly.

If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical support is good. If it is required that they provide their resources, they will send their resources to your organization to support you in terms of development and technical support. 

I have experience with UiPath too. If we talk about Automation Anywhere and UiPath, it's a completely different experience. Our work now is more for the claims and payroll processes where thought and human intervention are involved to process transactions.

This is now a completely different experience. Initially, it was a very repetitive task. Now, manual intervention is required. We have to go and read through documents. We have to read through histories. In terms of that, I can rate equally Automation Anywhere and UiPath. However, if we talk about artificial intelligence in 2019 and what Automation Anywhere is coming out with, it is great then.

The initial setup was not that great. The road was very up and down. We struggled. A lot of the features were not compatible with applications which we are using. That was the reason. This was the initial days, we are talking about 2016 to 2017. The buzz was not as much as we are having now. 

From that time until now, Automation Anywhere has upgraded their systems. They are at a good pace now. But, at the initial stage, we struggled in terms of getting things sorted. We also needed support, so the Automation Anywhere team sent some support to us who helped the developers in terms of coding and finding solutions.

Some of the features were not very well identified at that time. The Automation Anywhere team provided the support for that. Initially, it was like a rollercoaster for us.

If we talk about time, normally bots take more time than users. The benefit is the bots can work 24/7, if your application supports. With the solutions that we have now, we can have attended and unattended bots.

There are savings in terms of ROI, but It's not only about savings. It's about the customer experience nowadays. If we talk about the customer experience, your experience will be improved. There will be a lot of reversals which happen when you are processing transactions manually. When you are implementing the RPA, you eliminate those reversals. You deliver the product right the first time. That is more important in terms of keeping your organization having consistent growth. That is a very important thing. 

You will see savings, not in the same year, but in the coming years. In two to three years, you will definitely save money.

Automation Anywhere works very well. When you have a large number of accounts, have to automate, and the task that is repetitive, you can use Automation Anywhere. The features work very well.

I will rate it an eight (out of 10). We had that experience where we struggled to have the structured format of scanned documents and PDF formats. There, we struggled a lot. That is the reason for the rating. The rest, I think is perfect. The services are fine. Automation Anywhere services are good. It is easy to implement. The best thing: It's simple and easy to implement.

I have had an opportunity to work on Automation Anywhere a lot. I have worked from version 8 of Automation Anywhere through versions 9, 10, now 11, and they are going to launch a new platform A2019. I have also worked on other modules of Automation Anywhere, like IQ Bots, MetaBots, Bot Insights. 

There was a process that we built as a reusable process that can be reused. It was a use case used by multiple companies, which can be used by multiple companies. We built it to be reusable so it can be just plugged and played. If you are a vendor or want to purchase that product from us, we can configure that product very quickly and give it to you. That was the use case which started a big change. It was a finance and accounting process.

This helped my organization, because if I want to build that solution from scratch, it would take almost ten to twelve weeks for the development. But if I have a reusable solution for that part and a company needs it, I can just customize it and give to that company within two weeks time. So, I save ten weeks of development time. It only requires customization of two weeks so my company gets good profit and the end customer is satisfied with the work that we have given them. It's a win-win situation for both of us.

The best part about Automation Anywhere is the easy to use UI. It's very user-friendly. You have everything that you want in front of your eyes. You just have to drag and drop, then build your logic accordingly. That's the biggest changing factor compared to other tools.

I would like to have reading from a handwritten text, which they are bringing in the next version. That will be a good thing.

The older versions, like version 8 and 9, were not very stable. With the changes that they have brought into the picture, it's now a very good tool and much stabler.

Scalability is easy with Automation Anywhere if you are on a cloud platform. 

They have a built-in feature for queuing so you can scale your product. It's a workload management feature so if you have fewer volumes than you can run on one or two bots. If you have a larger volume, then you can scale up to any number of bots. Scaling up or down works in real-time.

Their support team is very good.

It depends on how professional you are. If you are good, pro user, it will be easy for you. Even if you are a new user, there is an express version of installation that you can use and install it very quickly. If you are a pro user, you can always go with the custom mode and the installation is still very easy.

I have worked on other tools as well. I have worked on UiPath, Blue Prism, and Pega Robotic Process Automation.

I would like to give a nine (out of 10) to Automation Anywhere.

They are doing a great job. I don't think there is an area where they need to improve because they are doing a great job and improving themselves.

I have overall 10 to 12 years of experience in RPA. I started RPA doing VBA. That seemed like I needed coding, and for coding alone, I wasted more time. I came to know Automation Anywhere, which is a product that automates RPA processes in an easy manner. 

I was interested to learn it. I had an opportunity to attend training for Automation Anywhere for almost one month. I started with version 10.5. It was really interesting.

From the beginning, before I interacted with Automation Anywhere, I thought that I would also need to code something using the details, then it will take more time. That is not the case. If I want to automate something, I can easily drag and drop. There is any function that I need for a business case or some critical thing that I need to automate, then we can create a condition, have a API, use Excel automation, or do everything together. 

Most companies in the industry are facing the task of automating unstructured data or repetitive tasks. It's too difficult to use some of the other RPA tools, VBA, Java, .NET, etc. So, when I try to automate something using Automation Anywhere and I want to consolidate something when there are a hundred Excels in the folder, I can easily use my files and folder option. I can put in a condition without a need to code. I can just drag and drop. I can open Excel, select all those things, and put it altogether, then send it to my client. So, it's very easy to interact with Automation Anywhere.

The most valuable feature of Automation Anywhere is the value of feature lessons, like I had a session for A2019. I attended a session for 2019, which is very impressive. It's weightless. There isn't another system that I have found like this in version 11.3. Every system is busy. With the new version, I can easily open my browser and navigate. I can automate it wherever it is, and that's really interesting.

I face little challenges when I move code to production. In Automation Anywhere 11.3, when the bot is running until it loops 24/7 in my development and UAT environment, we don't have our antivirus on it. When it comes over to production, there is an antivirus running on it. However, we don't know what time it will be scheduled. My client is taking care of that. So, when I raise a ticket with Automation Anywhere, they share some suggested documents to exclude those lists from antivirus. When I approach my client, they want to exclude those things because they are treating them as maybe not secure.

What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release.

I had a chance in Intellect Design Arena to go from installation to deployment. This was the first process with RPA in Intellect Design Arena, so people were thinking it's the first project that we have with Automation Anywhere. However, we are very experienced and can automate nearly anything.

It's obviously reliable. It has a reusable component. If you compare some of the other RPA tool, they are more difficult to explain. We need to create one solution design with a low level and high level each for everything. When it comes to Automation Anywhere, and someone has joined, they can easily understand the way of the coding. When you see the code of the structure that we do, it's really impressive and anyone can easily understand it.

Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise a ticket. However, their people won't message me when replying back, "Are you checking this setting?" Their people will call me and ask, "How can I help you? This is the issue. Have you followed the steps by testing or calling it something different." Instead of sending a mail and wasting time, their people will directly call me and ask, which is the best thing with the Automation Anywhere.

The initial setup is easy. As a first step, it will ask for the location. As a second step, if you want to add an SSL certificate or database. There are just four steps of installation. It's very usable. Anybody can easily install Automation Anywhere, if they want.

I have used UiPath and a basic version of Blue Prism. 

When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand. 

I would rate it an eight (out of 10).

It has made our life easier during the interim process with what we do in the banking sectors.

I'm in the banking sector, so there will be some data to be extracted from web applications that I have worked on and SAP automation suite too. There was an interim process where we extracted the data using Automation Anywhere. It is quite easy. Before, there was about four to five resources to extract it. Now, with automation, this has helped us reduce the time to two to three minutes, then the work will be done. That is one thing. The SAP automation suite is a very good platform to automate the things.

The best part is I'm a developer. I can automate end-to-end processes and use the automation in every process. That is the best thing.

It is much easier for Excel automations, getting data from their web applications, and extracting data and validating it, then sending it to clients' mail and giving it all the stakeholders as well. That is the interim process that we need to have done, which is the best part. It can done with time-savings, good accuracy of the data extracted, and endurance.

As for the stability of the product, we can use it in any use cases or to automate anything, like manufacturing or for the banking sector. We can automate all things. The stability is quite good. It is easy to use and user-friendly. You can automate whatever you do manually and day-to-day things work. We can automate repetitive tasks as well.

We can handle it if it crashes. We handle it by logic using exception handling. I am using 11.10. I've used Automation Anywhere version 10 to its current version. There are many commands that I have used. Before, there were only so many commands, like MetaBot, where we used to have only four or five commands. Now, it is entirely different to use. In the newer version, there are third-party things, and MetaBots. It's quite easy to automate things and get all the work done in a fraction of a second. It's helpful and makes our life easy.

The IQ Bot is pretty good. We can run maximum 150 documents, save them, and automate that process. That's quite good for me.

I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck in any part of the coding, then I'll go and ask them. They have given me very nice support. It's pretty good how they are ready and they have supported me when I've asked questions in a call.

I was not involved in the decision to bring in Automation Anywhere to the company.

One to 10, I can give it a nine. We still have to use it and it's not being urgently used. After using it, we can tell how it is being used and how we can make use of it.

They have pretty good commands which we have used. We will be getting everything in one web server, where can use MetaBot and also IQ Bot. They are providing an all in one application. So, it is quite good.

We are planning to introduce a bot for every employee in the organization. There are around 9,000 employees in our organization. We are trying to introduce a bot for each one. That's our use case currently. We are working on how to improve their day in, day out life, how to make them work efficiently, removing repetitive tasks from day-to-day work, and give them important tasks/solutions that they are supposed to work for.

A valuable feature of Automation Anywhere for my needs is IQ Bot because it covers most of the semi-structured and structure data. That's where we are struggling a lot. So, IQ Bot is a very good solution to know and bring onboard for the automation of unstructured and semi-structured data.

Another valuable feature in Automation Anywhere is the analytics, like what data is coming, the process, and the number of times it's processed. That information is very powerful in Automation Anywhere.

I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019. I'm looking forward to what will be there in A2019 because that's the area that we need to go forward. We are looking for Automation Anywhere to put up their efforts to make it easier by incorporating artificial intelligence and machine learning. Along with RPA, this would make our automation journey very easy. We can bring more processes into automation, that's where I am looking for automation to focus on.

It's a very stable, reliable product. We know a lot of use cases for customers that are running successfully. It's a pretty good product and very stable.

It's scalable. The analytics are very powerful. We can give the customer what has happened with the bot, how much time it ran, and how much time is ideal. All this information, we can easily show how successful it is, how much our productivity it is giving to them, and what ROI they're getting at the end of the year. It's pretty easy to go with Automation Anywhere.

We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be there. They send up people to our organization to set up and resolve issues. Any sort of glitches which we are facing, we can contact them anytime. They're ready to give us a solution. They even send up people to our premises to look and give the solution for us.

It is very straightforward and easy to install. They are going to introduce version A2019 online without a need to to install. There will be just one click of the URL to start developing within a minute or two, and it will start. There's nothing easier than that.

Money-wise, we get a lot of ROI. Efficiency-wise, it removes all the repetitive tasks from a person. An engineer's job is not to enter the data, check the Excel everyday, and put the data from Excel to somewhere application. If you automate the process and let Automation Anywheret do it everyday, you have a lot of time for more complicated issues. Engineers are meant to resolve issues, not doing the repetitive tasks, like Excel. Efficiency-wise, it is very good. ROI, It's also pretty good.

I can give a 10 (out of 10). It's a perfect product. It's made my life very easy and a lot of people's lives very easy. It removed a lot of people's hectic, repetitive, boring work. You give a lot of free time to people, so they can do some other work which they really want to do. It's a very good product.

I work in the logistics industry.

Right now, we have different processes and use cases that we are using it for. 

1. It is extracting information, partial information, and real information. This is one type of use case. 
2. We also use it for the company accounting related information that we are doing. 
3. We get different types of rates from different windows. We are using it for that process. 

These are the high-level three use cases that we are currently working on.

The valuable features that I see for automation with enterprise RPA are IQ Bot and Bot Insights. If you do anything, Bot Insight will provide the dashboard. It starts from the developer with artificial intelligence and the dashboard, which will provide the visibility of business-level metrics as well as operational-level metrics. Those are the good things I see in automation.

Whatever I was thinking for version 11.3, it's being implemented in the A2019. For example, it is great that the product will be:

• Integrating with cognitive analytics.
• Integrating with Azure.
• I can write scripts. 

In version 11.3, if I want to write a Python script, then I write an ESX file. This is gone in version A2019.

It is a stable product. We do experience some technical issues. However, since they are in our environment, any downtime which occurs will be with our environment, not with Automation Anywhere.

All the RPA solutions should be scalable, but I do see version 11.3 as a scalable solution that was provided. Most on the developer side don't have the knowledge on how to do the queue, as that is case management. Or, the scalability without touching the core. I do see that- So, I am expecting Automation Anywhere to share this type of knowledge with the people, then it will be a real, scalable solution.

I feel great about this conference and the way that people connected each other, from the developer to top management. Within three months, since I started my experience with Automation Anywhere, it has been nice and good.

The installation piece was sort of complicated because we are new to the business. We are new to installing Automation Anywhere services and the services that they are providing. So, we are sort of expected some kind of installation engineer to come onto our premises and provide the support, rather than remotely.

We have IT people. So, if people are coming, IT and the installation engineers sit together and install everything. People are supportive, but IT is in a different location from the installation engineers. Connecting everyone together is sort of hard. However, the installation piece is very straightforward. Though, at the enterprise level, making it work takes a long time.

We have seen ROI on one of the process, but not on the other processes yet.

My experience based on version 11.3, I would rate the product as a six (out of 10). It will go up with A2019.

I will be talking about some of the leading products from Automation Anywhere, which is their RPA Taskbot and IQ bot. Being a consultant and partner, we have implemented successfully some solutions for Automation Anywhere using IQ bot and Taskbot.

We have found that finance as a function has always been a very strong use case when it comes to a product like Automation Anywhere. The reason is very strong compliance, quality, error controls, and the speed and efficiency with which Automation Anywhere can deliver projects. Because of this, finance as a function has always been a great user for this type of solution. However, we have also tried implementing Automation Anywhere around some very different use cases in HR.

We have implemented Automation Anywhere solutions for HR recruitment and onboarding, which has helped save a lot of time to go through some of the very detailed resumes with multiple pages of a candidates' profiles, their skill sets, their academics, and their years of experience. When there are hundreds and thousands of such resumes which are applied online through multiple channels, like LinkedIn, Monster, email, or any campaigns, it really becomes very painful for HR organizations to go and scan so many CVs and process, then mine, the best candidates for a particular job request.

So, we use successfully Automation Anywhere product to automate the complete recruitment process, along with our onboarding process as well. It has really worked wonders for the organization and departments.

Finance as a function is driven by cost and the money involved in it. So, if I'm processing an invoice, doing procurement, or expense processing, there is money involved. From a compliance perspective, the value of the bot should be accurate to the second or third decimal. The accuracy of the job being done has a very high sensitivity in finance compared to other functions because there is money involved on the receivable side or payable side. So, either I am to collect money from my customers or I am to pay money to my suppliers or vendors. Everywhere, there is money involved, and you can't execute an incorrect job. You can't execute a wrong document and end up paying less or end up paying more to your suppliers or customers. When it comes to financials, Automation Anywhere has done amazing work in ensuring not only the speed and accuracy of the bot, but also the compliance and error controls through which the bot executes the job at very high satisfaction and tolerance levels. So, I have seen various use cases and success stories where Automation Anywhere is used in finance.

So far, we have seen that a valuable feature of Automation Anywhere is the ease of integrating it with multiple systems. It can very easily integrate with an environment of an organization. It helps in a quick go to access and implementation. You don't have to spend days implementing Automation Anywhere software. You can quickly go drag and drop and do an ease of configuration. You can actually get your bot up and running very fast, which is one important advantage.

For a business user, it is not very technical or complex software. Before this, they need to have a lot of training. So, that is the ease and simplicity with which Automation Anywhere can be deployed, not only by a technical team, but also by the business owners. I found this to be a very unique, competitive advantage.

The industry is moving towards strong AI and ML-based algorithms. They have already started their journey. Earlier, Automation Anywhere added Taskbot, then they added IQ Bot. I would say bring the AI component into the Automation Anywhere product line, then a user will be able to make a lot of decision-making processes digitally instead of with human intervention. The more that they bring and make their cognitive engine stronger, along with the Taskbot or digital worker, that's where I feel they will have a wonderful contribution to an organization who is looking at a truly digital workforce environment.

They should do more on the cognitive side. If they can keep adding more features, that would be their greatest advantage.

A good thing about Automation Anywhere are three important things: scalability, durability, and the entire stability of the environment. So, I can start the journey with one, two, five, or 10 bots, then just look at the very comparable enterprise organization where I could apply hundreds of the bots.

Now, in any other situation, when I deploy the bot from our development to UAT to a production environment, and bots are running in a production environment, what I should not be worried about is: Are those bots running? Are the tasks getting completed on time? All that stuff. 

Stability of Automation Anywhere bots is very high. So, a one side deploys these bots successfully. I don't have to worry much whether the bot is stable. Is the bot performing? Even after deploying the bot, do I have to go back and check ii the bot is having some problems? Or, are there some errors being induced?

In the Control Room, I am able to see the complete dashboard of all the bots: 

• Which bots I have deployed (hundreds of them)?
• How many bots are in progress? 
• How many bots are running? 
• How many bots have thrown some error because of incorrect jobs or processes?

That gives me very quick access to the entire deployment of my bots. I can access that dashboard, even from my mobile. Even if I'm not in office and I'm head of the enterprise or a COE architecture, I can just log into my mobile and see how many bots are performing well, how many bots have done the job in time, etc.

The stability of the whole architecture is the essence of Automation Anywhere, if you ask me.

Scalability is huge. I have seen organizations who don't want to invest big during the initial phase, even if they have a big appetite to deploy hundreds of bots. They normally start with five or 10 bots. The best part about Automation Anywhere is you can start with five, 10, 50, 100, 200, or 300 bots. Today, the Control Room can manage 300 to 400 Bot Runners in a single architecture.

So, organizations don't have to worry that after a 100 bots they won't have to do another architecture change or shift the entire environment here or there. They can keep on adding bots and keep scaling their organization to hundreds of bots.

You can configure bots to do multiple tasks in a series or in batch mode, depending upon the type of task. Ideally, when you assign a job to the bot, it will try to finish it. But, if there is some parallel processing required for some business requirement, I can make a few bots do the job parallel, then I can take over from where the other guys left off. That is another ease of Automation Anywhere. Bots can be configured the way you want to perform your operations.

I have worked with their technical support. I would rate them quite well. It is improving day by day. From the initial days, when we used to approach the technical support, we definitely used to get a lot of technical insight from them related to Automation Anywhere. Today, when we talked to them for environments outside Automation Anywhere which are a customer environment, they are able to assist us. They are able to guide us on something, even as a part of the enterprise architecture. 

The best part I have seen is the technical capabilities and support metrics to help the customers and partners (like us) are improving day by day. That is the biggest advantage of why they are able to reach this scale of enterprise penetration today.

In this forum, we have come to know that they're also coming out with a browser version. Today, we have to install the software on a PC, desktop, or server. What they are coming out with now is like a browser version, which quickly can be applied instead of an installation. That is amazing. That will be disruptive. You can now deploy hundreds of bots at a very fast pace, and that's an amazing thing to look forward to.

We have seen environments where customers do have multiple product lines for doing different functionalities or process automations. While comparing various competitors, we have found that if a customer is at the SMB or medium scale of deployment, say two, five, or 10 bots, there are competitive products available . But, any organization who has gone enterprise scale of hundreds of bot has chosen Automation Anywhere because the way they have created their entire governments and architecture. Customers are more comfortable with Automation Anywhere when it comes to scalability.

Two or three bots, we have seen competitors here and there. But, the moment you move into large scale bot deployments, we have seen comfort more with Automation Anywhere compared to other competitors.

Last year, I would have rate them an eight (out of 10). This year, I would rate them a nine (out of 10) because I'm seeing a lot of improvements coming. As an observer in the industry, a consultant, and a partner, this is what look upon to any giant like Automation Anywhere to bring a lot of exciting new features every year. This is required by everybody in the organization and globally. That's why I would say nine out of 10. I would have said 10 out of 10, but I want them to bring more such features, and maybe next year I'll be saying 10 out of 10.