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reviewer1469001 - PeerSpot reviewer
Application Development Associate at Accenture
Real User
Dec 9, 2020
Is easy to use, has high scalability, password security features, and easy access
Pros and Cons
  • "We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced."
  • "We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time."
  • "Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."
  • "The debugging tools need to be included, for where and why it has failed to execute the bot in a clear manner."

What is our primary use case?

Our primary use case is for automating daily routine jobs, where I have saved a lot of time. I have enhanced my automation knowledge. We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time. 

The implementation of the bot is easy and can be built in less time when compared to the other automation tools. No coding knowledge is required to build the Automation bot. It's very as simple, easy to use, and maintain.

How has it helped my organization?

We used to do many daily routine checks and jobs. We have implemented the automation knowledge which resulted in good productivity, time-saving, and extra efforts being reduced. It has saved a lot of extra work which we used to put for manual report sending. Implementing the bot is so easy that a new joiner can learn it within weeks. You don't need coding knowledge which helped us a lot because many other automation tools require good coding knowledge to develop a bot. The password security feature helped in securing the passwords.

What is most valuable?

Easy to use, high scalability, password security features, easy access, etc. There is no coding knowledge required which helped us a lot because many other automation tools require good coding knowledge to develop a bot. 

The password security feature helped in securing the passwords. Implementing the bot is so easy that our new joiner also can learn it within weeks. It helped us in testing the application end to end without any errors. Record and playback features helped in making our work less and efficient.

What needs improvement?

The debugging tools need to be included, for where and why it has failed to execute the bot in a clear manner. Maintaining the bot is a little tough sometimes during a failed issue. If Automation Anywhere is developed in a real-time environment, we can do daily routine our home routine jobs much easier. I am learning a bit daily day by day. 

Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier.

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For how long have I used the solution?

I have been using this for the past six months.

What do I think about the stability of the solution?

Good stability.

What do I think about the scalability of the solution?

The scalability is good.

Which solution did I use previously and why did I switch?

I have used Selenium and now i am trying to switch to AA.

Which other solutions did I evaluate?

I have evaluated a few other tools, UFT and Tosca.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1469007 - PeerSpot reviewer
IT Operations Associate at Accenture
Real User
Dec 9, 2020
Saved us a lot monetary value
Pros and Cons
  • "Automation Anywhere improved our organization since it saved us a lot monetary value."
  • "Automation Anywhere improved our organization since it saved us a lot monetary value."
  • "The IQ Bot could use improvement."
  • "The IQ Bot could use improvement."

What is our primary use case?

We use Automation Anywhere for automating our processes.

How has it helped my organization?

Automation Anywhere improved our organization since it saved us a lot monetary value.

What is most valuable?

SMART Automation Technology is the most valuable feature.

What needs improvement?

The IQ Bot could use improvement. 

For how long have I used the solution?

I have been using AA for 13 months.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Automation Anywhere
May 2026
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,438 professionals have used our research since 2012.
Senior Analyst at Capgemini
Real User
Dec 9, 2020
Good automation with PDFs and has helped increase our productivity significantly
Pros and Cons
  • "The ROI on major bots has been phenomenal."
  • "The ROI on major bots has been phenomenal."
  • "Excel, Outlook, and Word automation are very difficult with V11."
  • "Commands in Excel, Outlook, and Word automation are very limited and hence facing difficulties automating complex requirements for the above applications with V11 version."

What is our primary use case?

We primarily use this product for Web Applications, Outlook, and Excel.

How has it helped my organization?

It helped to increase productivity in a commendable manner.

What is most valuable?

The most valuable feature is PDF automation, where we can automate templated PDFs with almost 100% accuracy.

DOMX path support for identifying the web elements is helpful.

The Control room features, such as pooling devices, Queues, and the secure environment, are also valuable.

What needs improvement?

Commands in Excel, Outlook, and Word automation are very limited and hence facing difficulties automating complex requirements for the above applications with V11 version. 

For how long have I used the solution?

We have been using Automation Anywhere for two years.

How was the initial setup?

Relatively the installation is complex compared to other competing technologies. Lot of things has to be worked around for Control room setup and for starting the bot development like user creation and specific roles getting assigned etc... 

What about the implementation team?

I've installed it on my own using installation guide. But a lot more things are involved while installing

What was our ROI?

The ROI on major bots has been phenomenal.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1469130 - PeerSpot reviewer
Technology Analyst at Infosys
MSP
Dec 9, 2020
IQ Bot helps with the conversion of semi or unstructured data to structured data
Pros and Cons
  • "Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting."
  • "Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting."
  • "The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."
  • "The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it."

What is our primary use case?

I have used AA to automate window-based applications like SAP, Microsoft Dynamics AX, Database, Microsoft Office (Excel, Access), CSV/TXT file, folders based operations, etc. When it comes to web-based applications, AA really shines. Automation applications Share-point, Blackline Reconciliation, Agile point submissions, and Web-based reporting exercises are in real-time.

When it comes to the database AA also works pretty well with SQL and Oracle by executing CRUD queries.

How has it helped my organization?

Automation Anywhere has improved my organization by automating many rule-based and nonjudgmental processes in domains like telecommunications, human resources, financial services, and daily or monthly reporting. The deployed bots/automation helped the organization in terms of errorless progress, meeting SLAs in time, 24/7 working hours, reducing dependencies from the human workforce, and FTE realization.

The realized FTE was deployed in more of a complex process and the employee utilization also improved. 

What is most valuable?

Out of all the features from Automation Anywhere version 11, IQ Bot, is the most valuable feature because it helps us in the conversion of semi or unstructured data to structured data which made it possible to automate a lot of complex processes.

Other than the IQ Bot, the below commands in the task bot also shine in a very useful and reliable way:

Excel Spreadsheet Commands, Database Commands, API Integration, Credential locker management feature and Workload management feature.

What needs improvement?

The Automation Anywhere Control room component features can be improved, as of now it contains too many roles and rules which makes it confusing to use it.

They should make it more simple because a lot of times I have to go through the user manual while dealing with the Automation Anywhere Control Room.

I always wanted a python and javascript editing console in version 11, which I later found in A2019. Earlier, only Run script command was there to directly run the scripts which somehow creates one additional dependency to the solution.

For how long have I used the solution?

I am using AA v11 for three years and A2019 for the last two months.

What do I think about the stability of the solution?

Its pretty nice actually. AA is very stable with Windows-based applications.

What do I think about the scalability of the solution?

When it comes to scalability, the mini bots comes into the picture and helps us to scale the automation. 

How are customer service and technical support?

It was very satisfying.

Which solution did I use previously and why did I switch?

I have used Blue Prism as a primary automation tool but due to the limitation of commands/stages the organization considered AA as a primary tool. 

How was the initial setup?

It was very easy to install since it automatically validates if all required files are installed in the machine or not.

What about the implementation team?

My organization is partners with Automation Anywhere.

What was our ROI?

I am just a developer so I have no idea about ROI.

What's my experience with pricing, setup cost, and licensing?

I do not have that much knowledge about cost/pricing or licensing details.

Which other solutions did I evaluate?

I worked with Blue Prism also.

What other advice do I have?

I am pretty impressed with the A 2019 version.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1466973 - PeerSpot reviewer
Application Support Associate at Accenture
Real User
Dec 7, 2020
Easy to use, the IQ Bot greatly assists in processing data, and the Bot Store has many helpful bots to choose from
Pros and Cons
  • "I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities."
  • "We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time."
  • "I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."
  • "I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."

What is our primary use case?

We have automated desktop applications, web applications, SAP applications, invoice processing through IQ Bot, as well as other projects. We have been achieving high accuracy with a maximum success rate.

How has it helped my organization?

The product is simple to use and provides a good base of functionality out of the box to cover most automation scenarios. It is also very extensible in that additional functionality can be added through the use of class libraries and APIs.

What is most valuable?

I like all of the product features, but I mostly like to work with IQ Bots because they have cognitive automation capabilities. We simply train the Bot by uploading sample files, and it then begins classifying, processing, and extracting the data within a short span of time. We can easily train the bot to extract the required fields, and we are processing tons of invoices using IQ Bot in a fraction of the time. This has saved our company lots in terms of both costs and manpower.

Working with Automation Anywhere is very easy in my environment. The automation is built with easy workflows and commands, which are user-friendly, even for people without a programming background.

The biggest advantage that Automation Anywhere provides is the Bot Store, where we search the existing bots and download relevant ones for our own use. These are very helpful in our automation because they are done very fast and deploy in a short time.

What needs improvement?

They bring out new or enhanced functionality on a very short cycle, which is great, although a criticism would be sometimes new features are released so quickly they can sometimes be a little buggy.

We have been faced with inconsistent error handling during the bot development stage, which is something that should be improved. The error handling is generally good, but the problem arises when developing multiple tasks within the same project. Specifically, I want to handle the error that occurs in a sub-task, as we have to ensure that all of the relevant tasks are completed properly in order to continue the process.

I would like to see a global error handler introduced, which will explicitly handle errors over the entire project.

I would like to have a Project Sharing Hub, similar to that of GitHub, but inside the tool. This would help with consolidating all of the project files at the end of the deployment.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1466931 - PeerSpot reviewer
Manager, Health Care Consulting at RSM US LLP
Real User
Dec 7, 2020
Reduces effort in Excel tasks that were previously done manually
Pros and Cons
  • "We have a bot running on a computer that is doing manual tasks that we used to do."
  • "We have a bot running on a computer that is doing manual tasks that we used to do."
  • "It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly."
  • "It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly."

What is our primary use case?

Our primary use is a bot to look up accounts from Excel to the source system and entering it back into Excel.

How has it helped my organization?

We have a bot running on a computer that is doing manual tasks that we used to do. There is an initial setup time but pays off quickly.

What is most valuable?

I haven't done anything fancy yet, but the basics work for me for now.

What needs improvement?

It would be better to make it more user-friendly so that individuals with no experience can pick it up pretty quickly.

For how long have I used the solution?

We have been using Automation Anywhere for one year.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1466970 - PeerSpot reviewer
Sap Sales Distribution Consultant at Accenture
Real User
Dec 7, 2020
Clean interface, image recognition works well, and it is easy to integrate with other systems
Pros and Cons
  • "I really like Screen Recording because it is used to record a task or a series of actions."
  • "Basically, to be frank, most of the features are awesome."
  • "Had we had access to the RPA bots in advance, we would have practiced before fully implementing."
  • "Had we had access to the RPA bots in advance, we would have practiced before fully implementing."

What is our primary use case?

We have used Automation Anywhere in SAP Automation, Billing Block release, sales office creation, generating reports, and daily monitoring activities.

Regarding business flexibility and scalability, once a series of instructions are given to a software bot, as many bots as required can be quickly deployed to perform the process. This includes processes of any complexity, thereby increasing scalability and flexibility overall.

How has it helped my organization?

It has helped our organization in many ways, starting with reducing manual efforts.

We have automated reports and daily monitoring tasks. Our team and client were impressed.

We have also automated monotonous tasks. It increased the speed of our work, making us more efficient.

What is most valuable?

The most valuable features are Screen Recordings, Smart Recordings, Task Bots, and IQ Bot. I was really impressed with how MetaBots work. I really like Screen Recording because it is used to record a task or a series of actions. It was running an automated process on the same computer that was recorded.

Web Recorder is an awesome option. The way it automates processes (tasks) that involve a web application or a browser, is very good.

Image Recognition is also an important feature. It checks for an existing image within another image. It is a beautiful feature, as it specifies the minimum percentage match for the image captured.

We can quickly and effectively drag and drop commands, which is helpful. It has a clean and friendly interface.

It is easy to integrate with other systems and it plays nice with them. Users are able to create automated processes that utilize all of the lines of the business system, without a single group.

What needs improvement?

Had we had access to the RPA bots in advance, we would have practiced before fully implementing. This is something that should be changed in the future.

For how long have I used the solution?

We have been using Automation Anywhere for two months.

What do I think about the stability of the solution?

Stability-wise, Automation Anywhere is good.

What do I think about the scalability of the solution?

The scalability is excellent.

What was our ROI?

A software Bot can cost one third the price of an offshore FTE and as little as one fifth the price of an onshore FTE.

What other advice do I have?

Basically, to be frank, most of the features are awesome. Of course, we were able to understand it easily because it was neatly explained.

We have excellent business benefits and it also supports SAP, Oracle, Java Applications, Mainframe/Terminals, Unix, Email Applications, Window Applications, Legacy Applications, Google, etc.

The best thing is that the platform can be used to automate any applications.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1467651 - PeerSpot reviewer
Technical Architect Associate Manager at Sprint Nextel
Real User
Dec 7, 2020
Saves times, reduces errors, and decreases dependency on human resources
Pros and Cons
  • "In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."
  • "RPA is a feature that really helped eliminate errors during the execution of structured business processes."
  • "The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release."
  • "The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release."

What is our primary use case?

The primary use case was related to automating a daily job, which involves a lot of manual effort and was error-prone. We did involve RPA to automate the job and also have a pretty useful notification system in place too.

We had a requirement of pulling in data from a location, dumping it all into some spreadsheets, and then applying logic. Once that is complete, the distribution also needs to be controlled, and we have achieved all of this by implementing RPA.

There are also use cases for us where it is still a work in progress, including tasks in finance/accounting, and HR as well.

How has it helped my organization?

AA has helped our organization to improve productivity with less manual dependence. It has come up with certain paradigms in RPA that largely reduce human efforts.

The use case that is mentioned above had a dependency on three FTE on a daily basis to process data for us, and implementing RPA has helped us save this effort. 

There have been processes that were tedious and had dependencies on resources, as well as being error-prone. The involvement of AA has reduced problems to a considerable extent.

What is most valuable?

RPA is a feature that really helped eliminate errors during the execution of structured business processes. In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process.

It has also opened doors for an intelligent notification system as well, with the help of which, we are getting the proper input from the different stages of our program.

Cognitive Automation helps by self-improving, using AI and ML for complex data.

Altogether, these important features help to form the organization as a digital force.

What needs improvement?

The product should improve on Voice Recognition and IoT pretty soon, as this is the next big thing in and I would like to see this upgraded in the next release.

This is the age of Voice Recognition where systems like Alexa and Cortana are ruling. I would love to see certain features for these.

In addition to this, there should also be a community version that will be able to provide support without a cost. This will make sure that the outreach for Automation Anywhere would increase up to a considerable extent.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The solution is quite stable. I have used it for features like RPA and cognitive intelligence and didn't find any instability.

What do I think about the scalability of the solution?

This is certainly scalable and the support is quite good too.

How are customer service and technical support?

They have pretty decent customer service support. I had reached out a couple of times and I found them decent and knowledgeable. In addition, they have a good SLA too.

Which solution did I use previously and why did I switch?

Other than evaluating UiPath, I have not used a different RPA solution.

What was our ROI?

The ROI is pretty good. I have used it in one of my use cases where I have a dependency on three FTE, and I was able to reduce it by a considerable margin.

Which other solutions did I evaluate?

UiPath was the option that I was evaluating but ended up choosing Automation Anywhere.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Automation Anywhere Report and get advice and tips from experienced pros sharing their opinions.