Automation Anywhere Reviews

Automation Anywhere is being used as a solution in creating robots, which imitates mundane tasks and simplifying business processes all across different divisions and departments that fit their process needs.

This solution greatly helps us reduce repetitive human effort and turn them into more productive resources for the company. Automation Anywhere also helped in turning complex processes into possible solutions, which greatly reduces production costs, also allowing employees to do more and enjoy more.

Automation Anywhere greatly improved our processing time since robots can execute process steps faster than human resources do. With this, we also reduced errors and mistakes in processing because robots don't get tired or worn out. It thus reduces the risk of misinformation and other human errors.

It also helped in making our resources more productive, given that repetitive tasks are now reduced. Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important.

IQ Bot is one of the features I greatly value in Automation Anywhere, as it has helped me in creating bots that involve processes with unstructured data, thus making complex processes possible and attainable with this technology.

Their mobile application is a great feature for developers and project owners on the go, as they can monitor the status of the robot runs anywhere and anytime. This is an important feature because this world is running at a faster pace than before, and mobility is very important for everyone.

Automation Anywhere can be improved with respect to the user-friendliness of the interface because most of the competitors are now using a flowchart-like structure, thus making it easy for anyone to learn and study it. Essentially, it's as easy as connecting shapes for each action and process.

An area for improvement is their OCR reading for images since some competitors have an inbuilt OCR reader that recognizes various hand strokes much better, thus improving the time and resources needed for transcribing the documents.

I've been using Automation Anywhere for two years and six months.

This solution is very stable in terms of performance and after-sales support.

This solution is very scalable as they adapt to the different needs of their customers.

Customer Service is a breeze since they quickly respond to various issue request.

We've previously used Pega Robotics as an automation solution, but since we're improving our services and processes as well, we need to step-up our automation technology to keep up with the ever-changing business world.

The initial setup was pretty straight forward, and the installation is easy.

Implementation was done by an in-house expert who had knowledge of our systems and processes, thus reducing the time needed in acclimating our process with the product.

Based on our department's statistics, we've been able to recover our initial costing after two-plus years.

I advise users or prospective buyers of this product to know more about the features they offer before diving in with this solution, pricing-wise. It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution. It will give them an overview of the features and functionalities that they will encounter when using the robot.

We've evaluated different options such as UiPath and Blue Prism, but due to costing, we've selected Automation Anywhere as our provider.

This solution is worth considering for medium to large-scale companies looking to automate various processes.

The platform is amazing. One of the things that we were worried about when we initially started looking into RPA was having the right people to be able to cope. The advantage of Automation Anywhere is that you don't necessarily have to come from a programming background. It's very easy to pick up. Within the team, we were able to train people within a very short period of time and start our process in as little as two months.

For now, because we just started using Automation Anywhere recently, it's probably a little difficult for me to answer that (room for improvement). But from the feedback that I've received from the team, it is a great tool. We're definitely looking forward to using it more in the future.

Because we are very new to our process, so we're still sort of working through it. One of the features that I just learned about in this particular conference yesterday was about the Enterprise addition that they're just coming out with. I think in about six or seven days. So, that's very exciting because I don't particularly come from a programming background. I think it'll be really easy for us to continue to do more RPA-related processes, and not necessarily have to worry about having the right programmer on the team, or programmers, for that matter.

For the enterprise, we've been using Automation ( /categories/security-orchestration-automation-and-response-soar ) Anywhere for a few years. In my specific team, we've been using the platform for about eight months now.

It was very easy. The Automation Anywhere community is extremely helpful with answering any questions that we had throughout the process, or any sort of concerns that we had. So, it really wasn't difficult at all.

I would highly recommend it. If RPA is something that they're doing for the first time, Automation Anywhere is definitely one of the best in the industry that they should stick to.

I would definitely give it a ten (out of ten).

We have used RPA technology to build solutions which are across discipline and cater to end to end business process. At the start, we were performing use cases that primarily dealt with the Project Control group as most of the manual activities are based on the Excel operations which are either Macros based or involved tedious manual upload to the system in a periodic manner. Later we moved our strategy to cater to the more enhanced solutions which were primarily digital solutions involving - OCR, AI & ML. We were focusing on the Engineering Drawings which were more Unstructured & had the potential to create a Digital Workflow using the unstructured information.

Automation Anywhere has surely helped our organization to shape its Digital Journey - It was our first RPA tool which helped us to perform basic automation which created Point solutions but has added tremendous value at the early stage. We were able to scale-up fast using Automation Anywhere due to its user-friendly AI and later on IQ Bots provided the required edge to handle the unstructured data. We also tried to explore the Bot Insights which helped us to monitor the day to day Bot health and the hardware needs.

We have found both the basic Task Bot & IQ Bot very useful as the combination of both helped us to create some solutions which were End to End Business solutions. IQ bot performs the basic Data Sample set creation and Extraction of the details from the unstructured PDFs and later we have used the Business Rule engine using the IQ Bot to perform the data feed into the various Systems. Overall we were able to achieve the value using the combination. As part of our internal solution, we have also created custom Python scripting to handle the OCR failure issues surfaced due to IQ Bot product limitations

Automation Anywhere can be improved in certain areas specified in the cognitive zone where the information needs better OCR Engine + Machine Learning capabilities. Also, they can improve on the System Identified region function of the IQ Bot - Our team faced a tough time in handling that as we were not able to assign variable to System Identified Region as the IQ Bot tool wasn't allowing it. Also, we have had a certain issue while performing the WLM - Workload Management functionality, applying Queue mechanism becomes hard sometimes - Can be more intuitive for the end-users.

We have been using Automation Anywhere from the past 3.5 yrs and the product is catering to all our basic to mid-level complex requirements. We have developed multiple Bots catering to multiple disciplines. RPA Solutions are presently catering to Internal Stakeholders and we are planning to roll out for our External Clients as well.

We haven't used as such any RPA tool prior to this but yes we have used UiPath parallelly with the Automation Anywhere. Both tools are good but Automation Anywhere has an upper edge on Cognitive area as compared to UiPath.

Each RPA Tool has its own limitation & benefits - For an early started UiPath may be a better option because the license cost is less but once you Scale & Try to move to advance complex Use Cases involving Cognitive it may not help much

Yes, we have evaluated other Options but with the Tradeoff between License Cost & Functionality, we have found Automation Anywhere as the best fit for Oil & Gas Use Cases.

Nothing specific Automation Anywhere can do better in Cognitive it needs to stabilize its products. Also Cloud product is the game-changer for them A2019

I am a platform architect for the RPA so I deal with all 3 major RPA vendors. I build the Infra for all big setups. I have immense experience plan, design, and building the setup on cloud, on-prem and with different configurations.

I implemented AA in different environments, the AA installation is the smoothest compared to other RPA software installs.

Migration is a little challenging since it requires direct integration with DB, credential vault and all that. Since multiple credentials are involved, it is a challenge to get all the credentials, it should be easier if only the control room credential was required. Versioning migration is still a challenge.

My company uses AA extensively for internal BPO work as well as we refer and deploy it to the customer as a RPaaS model. It helps in increasing productivity, reducing the cost of the whole operation. It makes fewer errors and in the COVID situation proves to be a reliable workhorse.

We implemented a lot of new environments recently. v10 expiry and COVID situation accelerated the implementations. Compared to older days now all implementation of infra bot happened pretty quickly.

Bot with Citrix integration may require a lot of improvement but having any extra feature really helps in complex implementation.

The cloud templates for implementation helped greatly and it helps us in pushing the software fast.

• The OCR integration came a long way. They have intelligence inbuilt into it.
• Ease of deploying and the KB article really help people to just read and deploy different 3rd part components as well(svn, DB, LB, etc) .
• Nowadays, the screen scraping techniques evolved in RPA and it is good to see they are in play which was not the case couple of years ago.
• HBC is most suitable for COVID times. 
• The RPaas offering will help customer to use it for less number of bots.
• AD security group integration is a good feature
  
• AI sense is good too.
  

They need to concentrate lot on a nonpersistent RPA model. Integrate IQ bot with AA instead of making it as a separate component, since nowadays intelligent bots need to be integrated into RPA core. Instead of bot agents getting installed on the machines, concentrate on making it independent of the system and only as a plugin in the browser.

It doesn't have an independent small install for developers and always requires to be fully installed.

Bringing a DevOps model for bot implementation integrated through private bot store might be a good idea to improve the tool.

I being using it since couple of years, i am impressed by the transformation from v10 to v11 and v11 to A2019. 

The solution is pretty stable, we didn't face many issues. Once the instalation is done the control room core architecture wont face many issues.there are quick fixes like service restart if anything goes off. but most of the time we hear AA support suggesting us to reinstall with the new version of software for performance issues, but with my experiance i hardly see that making huge differnce in fixing the actual issue.

 Monitoring can be done through email alerts for the core infrastructure. Issues mainly in HA(High Availability) with cluster sync issues still not monitored at the dashboard level, which might be a concern if the cluster goes out of sync. At the bot implementation lot of things are dependent on the way we code so it's additional work for the developer to get the code keeping in mind all the events which might happen. I would have been impressed if the solution had framework at the control room level to keep track of the overal execution and transactions, hope they can bring that feature in future releases

We never faced any issues with scalability for AA. sometime it takes high CPU on CR, but that is expected. one of the frequent questions we encouter with HA setups is the single point failure of repository storages, i understand that this needs to be taken care by storage fault tolerance, however most organization might not use cloud for RPA and if we are doing on prem install they might not have a high resillenace storage. SQL availability group still needs a SQL expert to get that right and DR solution totally depends on the underlaying infra we work on (there may be lot of alternative solution and its a big discussion to be honest :-)   )

Hence HA and DR solution really require a expert like us who have extensive knowledge on RPA, cloud, infra, windows and SQL  

They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon as they hear about an issue, which is not actually a good solution. Otherwise, they have very good knowledge of most of the issues. 

We keep switching between RPA software for a number of reasons. We prefer AA for the following reasons:

• Low cost for run licenses compare to other RPA solutions
• A high number of certified developers help in bring efficient automation compared to others, they in turn promote the RPA software that they know of.
• Easy to program, no prior experience of programming required.
• Easy to use compared to other RPA.

The initial setup was straightforward, even a complex setup can be set up in 20 mins if you have all prerequisites.setup can be complex if there is a HA , DR implementation, as a architects we need to factor in lot of variables. some are target application access,  MFA for the application or windows authentication, credential management, data accessibility, network reachability , underlaying hardware, PaaS offering in cloud(depends on the cloud) , VDI or VM template to choose (Makes huge difference in performance and costing), citrix or native application . Overall simple install, but huge planning to figure out the overall feasibility and effectiveness of implementation

We implemented in-house. I implement it within Accenture and for customers as well. I rate my self pretty high for implementation. I have solid experiance (AA master) as well as cloud certification. I have 12 years experiance in infra, so expect a good solid backgroup on both AA and infra.

ROI is important for the business case. ROI is good if you are going for long run, year on year. i never stayed on a project till we start getting the actual values, i see nowadays ROI is shrinking due to RPA vendors raising thier license costs , additional cost added to get the complex RPA solutions to be implemented

The setup cost for AA is always fixed since the configuration won't change much for the different number of bots, the license cost is lower in AA,

We usually evaluate Blue Prism and UiPath along with AA for implementation. We decide based on the requirements.

I have worked across many different type of RPA use cases that we have done, starting with finance, manufacturing, and banking. The use cases are tremendous. There are many. 

Thankfully, being a technical person, I've also learnt a lot about business processes. Personally, in my career, I have not just developed my technical expertise, but also using RPA and the Automation Anywhere tool, I have engaged a lot of vision as to how the business and the finances process work across different direct industries so far.

I can talk about a use case that we have submitted. We have a Bot Genius entry that we have where the bot reviews your bot. So, it's a bot on top of a bot to check whether the bot that you have created is up to standards or not. So it is an interesting concept that we try to bring in where we identify pain areas, because a lot of time is been taken up by the reviewer team to identify what's wrong with the code and whether the code is per the coding standards or not. So, we thought of automating and trying removing one layer so a bot can check whether all the coding standards, proper guidelines, and naming conventions of variables are being sorted out. So, we brought along this bot as a finalist to see if it can take home a prize.

We have improved on IQ Bot collectively with the normal Taskbot that we use. How it got started was that we have a lot of scanned documents to input for our solution. So, I used to get a lot of scanned documents, and extracting or reading the data from those has always been a pain area. We always used to bring a manual person in to do it. Once a manual person did that activity, it was brought into Excel where I could run the bot. With the entry of IQ Bot, it now takes care of my scanned documents, which means IQ Bot does the OCR extraction and gives my data to the Automation Anywhere Taskbot. This means no manual intervention and end-to-end bot processing, along with a happy customer at the end of the day. We provide these services to multiple clients, so we have been doing this for all of our clients.

There are many valuable features of Automation Anywhere. It is very easy to work on this automation tool on a day-to-day basis. I've seen that people, even from a non-technical background, can code it swiftly and at ease. 

We have IQ Bot which is very interesting and unique. I really like IQ Bot and the concept of A2019 that we have just seen. I really hope to get to work on that. A2019 seems to be very interesting and easier than what we are doing here now. It is a service available on the cloud, which is even better.

I would like a couple more features where I can talk and the line comes up automatically. I can just put on a mic, like in "Ok Google". With "Ok Google", I can tell it to please open an Excel spreadsheet with the header read. If this is there, then I don't even need to sit on a computer, I can just dictate my commands and it will automatically come up.

Right now, it's more sequential, where it works in a sequential manner. If they have something dynamically, where it run parallels, I'm not sure if it's out there yet, but It would be a plus point if we could have that.

With A2019 will get both options (writing lines of code and dragging and dropping). So far, we are just doing sequential coding. I'm just writing line-by-line code. But, there is a pain area if I want to go back and have to understand where the issue started, it becomes a little cumbersome to identify. That's where A2019 comes into the picture, you can drag and drop start to make a flow. This will be a useful feature.

I've been working with RPA for the last six years, starting with Automation Anywhere.

Over the year, I have seen that Automation Anywhere as a solution that has improved a lot. Wherever we have identified bugs, timely resolution, and the interaction with other applications, we have seen a difference from our original solution where we started off. Now, it's completely dynamic and very stable.

I can introduce IQ Bot. I can introduce my Python script that I'm trying to work on. If I'm not able to make it with an Automation Anywhere, I can go out-of-the-box. I can try to build in my own programming language where I have expertise or I might not, but in this way, I am putting it across different scripting mechanism and running it the same bot. This is something which I think is very good and we can scale again to a different level with different use cases.

The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour or two. That's a good response that I see as compared to other RPA vendors that we work with.

We have clients who have dedicated CSM managers at Automation Anywhere in case something is a very high priority, which is always the case. So, the customer support team is always there to help us out.

One of our primary jobs is to consult our clients. We look at the use case and base it on their use case. We do recommend which tool and special functionalities of the tool that they can go for. There have been many times when we have found the use cases to be very complex and the applications very different and a bit complex, but then we have suggested the Automation Anywhere solution and that has worked as well.

The criteria of deciding whether RPA should be used goes from the old story that your process should be rule-based, input/output should be structured, and it should be logically described. If it falls into these three simple buckets, then RPA is there.

We do have an infrastructure team who supports us with the installation. If you have the basic requirements for the infrastructure, hardware and software, the installation process is pretty smooth. We have user manuals that are pretty well prepared where I can read them, then install it. That's good for the setup or for the person who is installing it from their end. It's sort of easy. You would require a bit expertise from someone at work; a person to help you out.

I have worked on other RPA tools as well. Mentioning some of them: Automation Anywhere, UiPath, Blue Prism, and AutomationEdge. In day-to-day life, since the RPA has evolved so much, right from the beginning, we had many different tools. We keep fluctuating from one tool to another trying our hands out in other domains as well. However, Automation Anywhere is one of my favorites.

I would rate it a nine (out of 10). I will keep one out for my feature to get voice converted into the command.

In the digitization space, Automation Anywhere has some of the new bots, which are really good. This is making the invoice digitization as a use case quite helpful. The user interface is very interactive and easy to use. At the same time, for giving results, it looks very impressive. That is the use case that we are working on currently. That is one of the best use cases that I have dealt with from Automation Anywhere.

I think most of the keystroke level activities that users used to do in probably the last five years is now taken care completely by Automation Anywhere and similar RPA providers. They are now getting into the next segment of AI. I deal personally with a lot of AI tools in my company, which has got a lot of use cases in this industry. I see Automation Anywhere now getting into this particular segment, and it's very good for the industry

The Bot Store is something very impressive because it is one place where you find a lot of free bots that you can test and try different bots. At the same time, you have developers who can create different bots and put them into that marketplace so multiple people can use those bots. It is a win-win situation both for the developers, Automation Anywhere, and even the customers.

Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller.

5 years

Stability is great from what I hear from the users. As I'm the sales division, I get this feedback from my operations team. Even the technology support that Automation Anywhere provides is very good. At the same time, they have a lot of good B2B services at very low costs which helps in the end-to-end development, deployment, and successful implementations.

Scalability is one of the best things about most of the RPA bots. Once you create one, scalability is just about multiplying them. We've not had challenges with scalability, given we provide the right infrastructure.

As mentioned above this support has been good and we always look forward for continued support here

As a service provider company we have worked in alternate service provider. This is client specific

Straight forward

We are the vendor team here

6 Months to 1.6 years depending on the process we looking to automate

may not be able to comment here.

UI path and AA are the ones on top when we compare

I would surely rate it as a 10 (out of 10). There are other RPA providers as well in this good range, but I think AA is in the top three. I would rate it ten along with another competitor as well who's doing well for us.

If you are new to automation, do try Automation Anywhere or a similar partner. Once you do that, then there's a lot more in the market to explore, e.g., you have the big players, like IBM Watson, Azzure, AWS etc. and one place stop will be a company like Wipro which can help you chose a mix. If you're not started anywhere, then I would recommend to start with Automation Anywhere for RPA.

We use it to automate repetitive tasks. When an employee logs into an organization and their work is mundane (doing a repetitive task), I personally feel that it will take a toll on their motivation. We have to do something better as human and it should be more creative. Any repetitive task has to be automated. This improves the morale of employees and will bring out a lot of creativity in them to make more decisions. This is how people start to innovate and how companies grow.

There was a particular use case where we had to automate a customer's email. This customer had a couple of customers to whom they have been writing for intern management. We needed to monitor the intern management emails and pick up the right keywords from the emails, automatically go to the CRM tool, and book a ticket for them. Then, we had to go back to the customer with the acknowledgement email. It was quite interesting.

Initially, there were some hiccups. They were not able to automate the regular chain of automation because of multiple API issues. Then, they thought RPA wold be a better solution and approached us. One of the interesting things was the data that they prepared for us was unstructured. Handling RP unstructured data was a bit hard, but we were using Automation Anywhere. We were able to find the right hot words because they were following certain patterns. We were able to find those patterns within emails.

Bot Insights is the most valuable feature. We don't have to struggle with generating metrics around how the bots are performing. This information coming out of Automation Anywhere is useful to us because of the way the metrics are generated. It inspires confidence in our customers. 

Version 11 is a bit heavy. At times, it takes a toll on the computing resources. It consumes a lot for computing power. We have seen multiple instances where computers or the client has crashed because of this particular problem. Automation Anywhere can improve this a lot. However, the A2019 version will be a lot lighter because it is all web-based. In the future, we expect to see lighter version, but for now, it is okay.

The features around holding and handling Excel data need to be improved. They need to be able to handle data tables, data variable, and Excel numbers.

They need more scripting integration.

It is pretty stable. The error handing features are pretty good. 

Scalability is awesome and on par, but they could do better.

The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as possible.

Our customers get to know about RPA through multiple channels. They are looking to join the race. 

The push for RPA is usually from bottom to top in a company. Someone does research on RPA then needs to convince management. Afterward, they will contact us to run automation scenarios for them.

It is not a one click installation. We need to need to install the SQL Server, then we need to connect them all. This is where I think a normal agent wouldn't be able to do that. We need to deploy senior engineers to do this since it is slightly difficult. We had to train our IT guys on this.

Compared to the competitors who have a fast, swift installation, Automation Anywhere's installation is hard and needs work.

Our customers have better use of their manual resources. 

Costs savings have been seen by employing bots for multiple shifts instead of people. Bots are also more stable.

Automation Anywhere has better brand and marketing than its competitors. They have a lot of success stories from top level people from around the world, which is encouraging.

Go through the Automation Anywhere training modules to understand the tool. Developers should go through the developer training module while business analysts should go through the business training module. This will give you an idea of what Automation Anywhere can do and what it can't do.

The primary use case is automation in respect to the financial sector. We have been operating with trades across globe. 

Right now, we have been upgrading to version 11.3.2. Two months prior, we had been using version 10.7.5.

We have automated a few processes, which take four to five hours to do manually. When we automated these processes that time became less than one hour with RPA. This was our goal. We have reduced the time frame.

The best feature is the MetaBot, which we've been integrating and calibrating with a lot of stuff. This has been helpful to us.

I like the object cloning.

The development period is shorter.

It is easy to fix bug issues which you encounter in the post-production process.

MetaBot still needs to be optimized, though Version 11.3 did integrate all the commands into it. We are not able to see all the lines of code which are executed in MetaBot. 

Integrate .NET functionalities instead of installing Visual Studio, which is an additional resource to us.

Needs more Excel features and functionality.

We are moving onto Python machine learning and would like to have additional functionalities to be added, especially to MetaBot. This would help for the use cases that we are working on.

There are some discrepancies in respect to the variable creation of copying and pasting the code. However, in version 11.3, these type of disturbances has been removed.

The stability is up to 90 percent. It's not a meeting 100 percent because we keep on upgrading. Whenever we upgrade, we have to fine tune a few of the products because we have been interacting with some of the older applications and legacy parts. In those cases, it is somewhat failing. 

The application is very stable in respect to automation. I am able to automate the Terminal Emulator, along with the Linux part, of a command prompt, the web application, and even the simplest application. It has been stable. However, in few cases, it has some pitfalls and stability get reduced.

Scalability is up to the mark. We have been building our solution from the low to high level. It is scalable.

Technical support has been a great asset. We have been encountering migration issues associated with database activities due to computer database back-end. We have contacted the technical support with database issues due to object cloning and SAP Objects. They have been helpful.

Their response time is within one to two hours. In some cases, it has dragged on up to six hours. I haven't found it dragging on for one to two days.

We kept on hiring resources to do the same type of operations, which increased our team resources. So, our SLAs were not up to the mark. the client that we were supporting was not satisfied. Therefore, we pushed toward RPA to optimize a few areas, such as onboarding employees, company access, and reading invoices from the PDF files. 

The documentation is very clear in respect to the installation and migration. If there are any bugs or anything goes wrong, the technical support team helps. The installation and setup are very straightforward. It was very easy for us.

We have seen ROI as we keep on increasing bot utilization and building our own solution. We have optimized a few bots and integrated them into our solution. These bots have helped us prioritize our operations.

We are increasing our SME's time. Depending on the bots that we code, we are sometimes increasing or decreasing our developers' time.

We also evaluated UiPath and Blue Prism. Automation Anywhere is more flexible in development and production. The development timeline is short. 

UiPath has a lot of functionalities, but a lot of those functionalities can be replicated using MetaBot.

Blue Prism uses a workflow functionality, which seems like chaos to me.

I would encourage a developer to learn RPA and enhance their knowledge. If they start with Automation Anywhere, it will be easy to continue learning on the tool. It is harder to transition for another RPA tool to Automation Anywhere.

From started working on Automation Anywhere platform, primarily worked on contact center and telecommunication sectors. Now exploring our RPA solution/expertise towards different different sectors such as insurance, medical, transport, education and so on.

With the help of automation anywhere platforms/tools we have done few projects for our existing clients and internal as well. Overall it is a good product which we can use to automation many repetitive tasks or known tasks. Also it has capability to automate complex and unstructured or semi structured datas. 

It has IQ Bot, Meta  bot and bot insight features/products which are a good advantages over all other RPA platforms. Also AA is providing self learning platform where we can up our RPA skills and do develop/hands on practice on the both community (on premise and cloud) editions.

Currently I am using AAEC 11.3.4 and A2019 version. Both are stable and have all the required features. If I will find anything which has to be focus on definitely recommend to AA team.

From 2018, I am working on automation anywhere platforms.

Same I would give 8 out of 10 scale rate.

I will give 8 out of 10 scale rate.

Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.

I started with Automation anywhere platform only later I tried other RPA platforms such as UiPath, Nice, Workfusion. But compare to Automation Anywhere I didn't find any other RPA platforms as a competitor. It's a best and easy to learn.

It was very easy and anyone can do it. If they are doing for lab or personal setup. For the client AA teams are helping.

We have implemented through vendor and in-house team.

ROI is good and impressive after using automation anywhere RPA platform.

Pricing is average and less than blue prism. But one thing I would like to add that post 1+ years completion only we can expect ROI because after taking license and putting RPA solutions into production will take lots of efforts and time. Thus in one or below one year time period we can't expect good ROI.

Having said that I found few bugs in the 11.3.1.2 version and later upgraded into 11.3.4 version we didn't find any issue and for other suggested parts they already resolve/added features in the A2019 cloud edition. 

In the A2019 community edition, while running its taking time to run RPA bots and having few bugs related to IQ Bot server connectivity and other things. But they will solve it soon as expected. 

Also in A2019 they should make one separate page or redirected into separate page where we can easily develop RPA bots because in CR webpage my bot section we are not getting enough space to develop resulting its taking time to create bot. Because many developers working on system with screen resolution 1366*768. It will be better if they can add one separate windows/page for RPA bot development in the CR webpage.

I am using this tool to automate one process in a Citrix environment. The process is used to launch one website from which data is captured. After this, another application is opened and the data is pasted into it. The result is our final structured data.

Using Automation Anywhere saves us time, money, and eliminates errors. When the same process is done by humans there are a lot of errors that require us to doublecheck and cross-reference all of the work.

The most valuable feature is the screen recorder, which helps to automate processes easily.

There are a lot of other helpful features such as schedulers and triggers to do things like sending emails after a task is completed. 

MetaBots and IQ Bots are also good features.

There are a lot of options and commands, making this a flexible tool.

We need more commands for PDF integration to make it more flexible.

I have been using Automation Anywhere for the past three years.

Automation Anywhere is the leading RPA tool in the present market.