Automic Automation Reviews

We are a Broadcom partner. We use it internally for some smaller tasks, and we also help customers implement the product and run their projects.

It is primarily used for automating business processes. Customers use it to automate a variety of processes. Customers mainly automate their financial processes. Some of the customers are using Atomic Automation to automate, for example, the production of cars or automobiles.

Customers want to move away from manual monitoring and checking processes. Automating these processes helps in time-saving and reduces human error. When you automate business processes, it reduces mistakes. It eliminates the risk of manual errors such as typos. There is a 20% to 30% reduction in human error.

It fulfills all the needs when it comes to visibility and control across various operating platforms. 

It is the perfect product for managing processes that span multiple operating platforms. Automic Automation has the widest platform support compared to other products, such as Control-M, Tivoli from IBM, or Stonebranch.

It definitely helps with compliance processes. We have had a lot of customers for two years with a focus on compliance, and it works. They were successful.

Due to the fact that our customers can automate a lot of things, it reduces operating costs. It is hard to give a number because the savings are different for each customer. If a customer never had any automation, there could be about 80% savings after implementing Automic Automation, whereas for a customer who already has automated tasks, the difference will be less by adding Automic Automation. They might see 5% to 10% more savings.

Automic Automation helps improve our ability to meet SLAs. In the recent versions, SLA management has been integrated, which previously was an external component. Because a lot of customers used it and asked Broadcom to implement SLA management into the workload engine, Broadcom included it. We see more and more customers running their SLA management via the Automic Automation product.

The best feature is its wide platform support and the user interface. It offers a consistent user experience regardless of whether you are implementing a job on a mainframe, SAP platform, or other machines.

Recent changes in Broadcom's licensing model are making some customers reduce tasks or replace Automic Automation. This is something Broadcom should consider.

There is room for improvement in their support.

My first contact was around the years 1986 or 1987. I started using it when Broadcom was not its owner. It was called UC4 and then was renamed a couple of years later to Atomic Workload Automation. Then CA took over or acquired the company, and after that, Broadcom acquired CA.

I would rate the stability of the solution at eight out of ten.

I would rate its scalability a ten out of ten. It has a very wide platform support and is highly scalable.

In our organization, we have about 25 people working with Automic Automation. Our clients are small, medium, and large organizations. We have small clients running a thousand tasks per day and big enterprises running one million or two million tasks per day.

Customer service has improved over the years. I would rate their support an eight out of ten. It mainly depends on the person who picks up the ticket and solves the issue.

Positive

I do not have much experience with other products, but I know how they look and how to operate and navigate them to implement things. What makes Automic Automation unique is the wide platform support and easy-to-use, web-based user interface.

The initial setup should not require as much time. The solution is straightforward to set up.

The implementation can take a couple of hours. If different interfaces to different third parties are involved, it might take a week or two weeks.

We have seen both on-prem and cloud deployments. Some customers are thinking about moving or migrating the on-prem installation to the cloud because they are also moving their other applications, such as SAP and databases, from on-prem to the cloud.

On average, moving the engine to the cloud takes a few days to a week. This does not include the time required for the communication between us and Broadcom.

It does require maintenance. You have to maintain the database. This means deleting old information from the Automic database. Your database grows and grows and grows. You can spend money to buy bigger storage and bigger databases, but in the end, you will have a maximum limit. You have the maintenance aspect of the database. There is also the user management aspect, but this is not a daily business. You do not add new Atomic Automation users to the system on a daily basis.

Once every six months or once a year, we have to upgrade the system to a new version, apply service packs, apply hotfixes, etc.

Broadcom has recently changed its licensing model. I do not deal with pricing, but from what I heard from customers is that due to the increased pricing, some of them are thinking of reducing tasks in Automic to have fewer executions. Others are thinking of replacing Automic Automation.

If you are evaluating this solution, talk to reference customers. Ask about their experiences with Automic. Reference customer contacts are available through Broadcom and partners. Personal experience and advice from current users are invaluable. You do not only have to read the documentation.

Once you have attended the training, which we always recommend, it is easier to use. Starting from scratch and only reading the documentation will not work. It will take you much longer to implement a business process. If you attend training, it is not very complicated because you learn all the tips and tricks. You learn how to implement things. You might get some examples from existing ones which makes work easier.

In Europe, we do not have a lot of implementations using Automic Workload Automation’s predictive modeling provided by the AAI capability. From what I have seen in presentations from Broadcom, it can serve in very complex scenarios and help simplify your schedules because it analyzes cross-dependency.

Overall, I would rate Automic Automation an eight out of ten.

The primary use case for the solution is to automate various manual tasks for clients in SAP or other solutions or make backups. The purpose is either to automate tasks or migrate from another tool to Automic Automation.

In the beginning, it is used to schedule some basic tasks, and as soon as the clients understand how the product works, they increase the scope by having more critical jobs. In the end, it is the core of the business making sure that all jobs are running properly.

Automic Automation enhances visibility for customers who previously had no clear insight into their scheduling tasks, allowing them to quickly see and address issues. With other schedulers, such as AutoSys, most customers do not have the visibility to know and see exactly what is going on. The advantage of having a front end is that the customer has more visibility to see exactly where is the problem and how to solve it. They have more visibility today than in the past.

The advantage of using Automic Automation is that we can adapt to different business requirements. We have some customers who use Atomic Automation only for mainframe, and we have some only for Windows. Most of the time, we can modify or adapt the way of working based on business requirements. Some of them start by doing some basic jobs, and after that, they increase the scope by including SAP or some other application.

With Automic Automation, we can do a lot of things. One very interesting feature is being able to work with scripting, which is not possible with some other schedulers. We can cover all business needs with this product. For sure, as soon as they come out with a new feature, we investigate to see if we can apply this feature to the customer and help them use it. Automic Automation is very powerful and can satisfy all needs.

As a consultant company, we only help clients get started and train them in best practices. Afterward, they build the workflows themselves. Based on the feedback I have received, our customers would like to have some additional features, but they are mostly satisfied. For example, they would like to be able to print a workflow to have visibility. Sometimes, a workflow is quite complex, and they do not have the full picture of the workflow themselves. This is one feature, for example, that could be interesting for the customer. Other than that, Automic Automation is quite powerful, and we are able to satisfy many customers with this solution.

Their pricing model, which has changed now, seems costly to some clients. Pricing is a major issue for some clients due to changes in Broadcom's pricing model, causing some to seek alternative solutions. Most of the time, customers are not satisfied with its price. They sometimes decide to check if another solution is less expensive. It depends on the size of the company, but small or medium companies prefer to use a tool that costs less. We know that some customers are trying to see an alternative for Broadcom. This is not because the product is not good enough. This is mainly because of the price.

I have been working with Automic Automation for five years.

We are a partner of Broadcom. We install the Automic Automation software for many different companies in Europe. I have been working in this company as a contractor for more than five years.

The solution is stable. I would rate it an eight out of ten for stability.

Automic Automation is quite scalable, and we are able to increase or decrease the scale based on the job or automation needs of a company. This scalability meets most customer requirements.

Most of the time, we try to evaluate how many jobs or how many automation parts should be there in the company. We also have a contact in Broadcom to tell us about the best size for a company. We know what we can provide to the customer without any issues.

Our clients are usually small and medium companies. In our organization, we have seven or fewer people working with Automic Automation. Some of them are dedicated to one customer, and some of them are dedicated to three or four customers.

After the company was bought, the support was not satisfactory because most of the people left the company, but it has since improved and is now somewhat better.

Neutral

In the past, everything used to be on-prem, but now the trend is to go to the cloud. Some of the clients put applications like SAP in Google Cloud, whereas some of them are in Azure. We just use the normal image of Automic Automation and put them in the cloud. We have the same way of installing and working with it irrespective of whether it is on the cloud or not.

The initial setup is quite easy. There are certain requirements such as the database has to be up and running, which is done by the DBA who is internal to the company. The entire installation takes around two to three days.

In terms of maintenance, we try to follow the lifecycle of the product. It is mostly stable. If there is any issue, we have enough experience to cover the need.

We are a consulting company that assists with the start-up and training of clients. We do not maintain control after the initial setup as clients manage their systems.

Automic Automation has saved about 30% time of clients.

Pricing is a big issue for some of them because Broadcom changed the way of calculating the price. People have been their customers for the last five or ten years, but Broadcom decided to change the way of licensing by moving to the number of jobs runs and then they say that clients have to pay three million because they run one million jobs per day. The clients are quite surprised to see that the contract is not the same as before, and then they are afraid of paying more.

I would recommend Automic Automation to others. We know it quite well and know that we can satisfy our client's requirements. Because we have a lot of experience, we can cover exactly what they need.

It is user-friendly. If the clients want to start building jobs with the tool, it is not a big deal. It is quite easy to start with and they can go a little bit deeper with scripting and other things.

It is crucial to ensure clients receive the right support to implement best practices in automation. In the beginning, we help customers to make the workload as simple as possible. If they have some specific needs, we help them build some more complex workloads or schedules to satisfy their business needs.

I would rate Automic Automation a seven out of ten.

We primarily use Automic Automation for ETL and batch processes.

It automates pretty much any application for internal users, including file transfers, payroll, shipping, and billing. Some of them are business-critical and complex.

Automic Automation has helped the organization by freeing up people for other projects and tasks. The time spent on running business tasks has been decreasing consistently.

It does exceptionally well when it comes to managing processes that span multiple operating platforms, even though our use cases with it are limited.

In terms of the reduction in our job/workload failure rates, we only use our internal cloud, but because of being able to easily build self-remediation, even if the volume of failures does not decrease, the remediation time is so low, and the impact is minimal.

As for compliance, it is tightly integrated with some of our processes, allowing for task history to be shown and comments to be added for internal compliance, which is critical.

With the simplification of business tasks, Automic Automation has helped us reduce our operational costs, but I am uncertain if there is a direct monetary gain. While it reduces operational workloads and costs in terms of resource use, it may be a wash in a dollar-for-dollar comparison.

Automic Automation has been ingrained in our organization far longer than I have been, but it seems we were able to see its benefits very rapidly, within six months.

We majorly have flavors of Linux or Unix. We also have some Windows, VMs, bare metal, or Kubernetes. Automic Automation can be used with cloud and on-premises environments. This was very important, especially during transition periods, as we moved things into our cloud. If it was not able to interact with both, that would have caused major problems in migration efforts. We are currently using it in our internal cloud environment, but we may move a few things and look at GCP.

We have consistency in throughput when it comes to SLAs and we are able to have more self-remediation or to have remediation that requires minimal interaction to complete. Even if there is an issue, setting up the monitoring and doing remediation is quick.

The most valuable feature is the flexibility of the tool. With a little bit of time and understanding, it is capable of completing any business use case we have encountered. There are many ways to achieve desired results without much issue.

Anything related to the enhancement process is poor at best and should be more transparent. They should consider an open-source model where users can more easily see requests.

They need more long-term consistency in pricing and should consider support-based costs. They should find a model that has more long-term price consistency to not lose larger customers. They can even consider a perpetuity model and move towards support-based costs.

Finding better real-time solutions is hard because it is not designed for that. It does not work as well for activities that require real-time input/output, but it works very well for batch, ETL, or similar cases.

I have been using Atomic Automation for approximately 13 years.

If you increase the load without knowledge of maintaining database performance, you may see lag. However, in a well-tuned environment, it runs very smoothly. We have periods throughout the day where we get massive loads put on it. We see a small amount of slowness, but it is always a manageable slowness that self-corrects, so no issue.

The scalability is excellent. It does not perform real-time scalability in our environment, but because of the way we have built it, it can scale well past any thresholds with no issues.

Any problems that I have seen working with Broadcom do not include support. Support tends to be responsive. They are highly knowledgeable in their product area and very easy to work with.

Positive

I have been exposed to and had minor interactions with alternatives but not nearly as much as Automic Automation.

Any new deployments, upgrades, and environment rollouts have been easy and straightforward.

If you make a capable engineer with no experience in the product do it without a discussion with support, he or she might hit some hurdles because of the nature of the product. The documentation definitely serves you well if you know what you are looking for, but if somebody is coming in fresh, I could see them having problems. A discussion of steps with support can help any experienced IT technician manage an initial rollout.

We do all of our maintenance. Mostly we do it from within the tool itself, aside from things like OS patching or DB maintenance.

The number of people required for deployment depends on the environment. The biggest piece that is going to affect that is related to the database. In most environments, you would require a DBA because the level of access and monitoring you need in the database is usually outside of the scope of the systems admin. If you have access to the database and you have a DBA and the systems admin, one person can do it.

Initially, the pricing was competitive but consistently, year over year, its pricing has become more erratic. It increases to the point where even with the positives, it starts to become a longer-term question about how it will fit into the environment.

Be comfortable using the Broadcom community and support. Both these resources will keep you from reinventing the wheel. When planning for more than a small blueprint, plan for scalability and reproducibility across environments. Make sure your framework is reproducible, and you have that consistency, especially across environments. Be comfortable integrating into your larger environment through not just the product directly but through its APIs.

Overall, I would rate Automic Automation an eight out of ten.

We primarily use the solution for automation. It's used mostly to automate plant activity and billing and finance tasks. It's also used for job applications.

Within the architecture in our company, one master user can execute more than one job per day. It's making it faster than manual work - and it's easy for them to monitor and configure everything. 

We've witnessed a few benefits. The main one is the easy-to-use console. The GUI interface makes the solution easy to adopt and it's a powerful tool that is easy to manage. We can handle a large amount of jobs while decreasing human effort.

We do use the solution for business-critical processes.  

We have a lot of complex jobs. They are using multiple databases to connect to one master. We execute jobs on multiple databases. I'm currently working with Broadcom and have created a few alert mechanisms for bug alerts. When we find bugs and report them, we can get hard fixes applied. 

The solution's ability to handle large volumes of data is very good. I've been happy with it. We can improve so many things by 20% or more. It's a very costly product, and the client who is paying for it needs to see results, and so far, they are.

The GUI interface is very good. It's user-friendly, even for new users. Within a few days, they can learn the solution.  It's easy to learn and not overly complex. 

In one console, we can run multiple executions and manage the load balancer, et cetera. 

It's very easy now to manage complex workflows using this product. We can maximize agent performance. We can execute a large number of jobs. Compared to other tools, it's much more efficient.

The visibility and control is excellent. 

The predictive modeling provided by AI is very good. We can implement fixes automatically as well. 

Its predictive modeling has been very critical. Jobs are executing on this and that is very important. Even if the master is down for an hour, the company can lose millions of dollars, so having that predictability is key to managing downtime in advance.

We can reduce our job workload failure rates across multiple cloud environments. For example, if we have servers and we are installing agents in the master, we can create agents on multiple servers and we can execute jobs on both agents at one time. That way, if one server goes down, there is no disruption. The jobs will execute on the second agent - and no human interface is required for the task.

We've been able to save time. Previously, we were dependent upon so many team members, and it would take one week to create one console or one tool. However, now, within three or four hours, we are creating one master and agents. We save six days. 

It's comprehensive - but we do have an audit feature. We have a separate audit team and in the tool itself, we have audit automation so we can run audits on a quarterly basis. Sometimes we have big queries and the data is massive and difficult to manage. However, with this product, we can schedule a job and, in three months, we can get a report directly without wasting time. It's safer in terms of audit requirements. 

With the tool, we've been able to save on operational costs. With other tools, we had difficulty with management, and there were so many dependencies on so many teams. With one console, we can create multiple agents that run on Oracle and have one point of control with multiple features. 

We can run the solution on both cloud and on-prem environments. We're 90% cloud currently. However, 10% is still left on-prem. Our plan is to move 100% to the cloud.

We can't migrate the users from one master to another master or from product to product. We have to do it manually. 

For a number of job executions, they aren't confirming the resources needed, like CPU, et cetera. We might find later that more CPU is being used and that can impact our whole plan. We've already communicated this to them, however.

I've been working with the solution for more than a year.

The stability is very good. I'd rate it nine out of ten.

More than 40,000 users in our company are using it.

The scalability is very good. I'd rate the ability to scale seven or eight out of ten.

We have Platinum support. They are awesome. Within 30 minutes to an hour, they tend to fix issues. 

Positive

I am working with multiple automation tools, such as Stonebranch and AppWorx. We found it hard to manage so many things. With this product, the GUI is good and it's very easy. We have multiple features and multiple options. 

At first the solution was difficult to implement. However, nowadays, the process has changed with newer versions. It's easier to create a folder and access the master. We had seven people working on the deployment. It took one year to deploy. That said, creating a master agent only takes one day.

The solution is easy to maintain.

We have witnessed an ROI. The investment has been positive and the customer is happy with the product. It's 100% helped us improve our ability to meet our SLAs. We used to struggle to meet a seven-day SLA with so many dependencies and teams. Now, within two hours, we can deliver what we promised to the customer and that's 100% within our SLA.

The solution is costly. However, we do get so many features, it's worth the cost.

We're a customer and end-user.

This is a powerful tool. It has a good interface and it is easy to manage. Even a non-technical person can work with it. Within a week or two people can learn enough about it to begin working with it.

I'd rate the solution ten out of ten.

The primary use case for Automic is as an IT process automation product. We use it for file transfers across multiple operating systems, like Linux to Windows or vice versa. 

It is also used to automate SAP jobs, Informatica jobs, and database jobs. Additionally, it integrates with various cloud services like AWS, GCP, and Azure, as well as Airflow for data pipeline orchestration.

What I like the most about Automic is its user interface. I have worked with many workload automation products over the past ten years, and Automic's UI is user-friendly and less cluttered. It provides a comprehensive overview of what users need to do. 

Designing workflows is made easier by the graphical user interface, simplifying complex tasks. The preconditions and postconditions are clear and straightforward, making Automic stand out.

There are certain areas in Automic that need improvement, such as the complexity of workflow dependencies. When you have workflows within workflows, it can become complicated. 

The existing options to search for use are available, but a feature that provides a dependency chart or tree diagram would be very helpful. This would alleviate dependency on database queries, which can sometimes be challenging to access.

I have been using Automic for about ten years.

So far, I have not encountered any issues related to instability such as lagging, crashing, or downtime. While there might be occasional bugs, they are addressed promptly by the support team.

Automic makes it easy to manage jobs across multiple platforms. The logical partitioning and multitenancy features allow for the creation of multiple clients to efficiently manage complex workloads.

The technical support for Automic is better now than it was in previous times. The customer service team is responsive and tries to resolve issues, often in collaboration with the development team.

Positive

I have used multiple alternatives, including Autosys, Redwood Chronicle, and Control M.

The initial setup of Automic is straightforward, especially if you use the typical installation route. It configures PostgreSQL automatically and guides you through the necessary steps clearly. Custom installations require some planning and additional steps.

The pricing model for Automic has changed from a host-based licensing model to one based on successful execution. I still prefer the earlier licensing model, but I understand that it was likely changed for business reasons.

I have evaluated other solutions such as Autosys, Redwood Chronicle, and Control M.

I would rate the overall solution as an eight out of ten. Despite some room for improvement, it has been a reliable and valuable tool in managing IT process automations effectively.

We use it to schedule all of our ERP batch jobs. It is over all of our systems, ETL, PeopleSoft, Linux jobs, everything.

These business processes are automated with Automic Complex. 

It's super easy to manage complex workloads. It's drag and drop. You can blow it up, export the XML, and print it out. It's probably the easiest tool I've ever used.

It's super easy. It's just permission to look into it. I do it all the time. The administration is easy. You can read logs, run jobs, generate reports, and more. There are many utility jobs that give you the results. It's super easy.

I like that it can modify run controls in PeopleSoft. You can write the code, tell it what to do, and it'll just do it. You can make the code as easy or as complex as you need it to be. 

The reporting from the database is okay; I wish it could be better. But overall, it's really easy to use. I can hire a new person and teach them Automic relatively easily. It's an easy application. You can use it without the code and just use the out-of-the-box stuff, like the calendars and variables, without any difficulty.

Just out of the box, it's super easy. When you start adding in the coding, you can make it as complex as you want it to be. We have some goofy things.

The reporting tool could be improved. We can buy an add-on or a license to enhance it. I work for a university with public funds, so we don't get the whole Automic package. We have a piece of it. 

If we had the analytics part of it, it would be better. But additional licenses cost a lot of money, and we don't get them. Bigger corporations probably have it and have no issues. But for a small institution with public funds, it's hard to acquire the different pieces of it.

Still, last year, when our contract came due for renewal, my boss had me search for other scheduling platforms. I found that Automic was still lower in cost compared to some other programs. 

Other applications charge you based on how many jobs you run. If you run multiple jobs every minute, even if they only run for a minute or a second, you still get charged. So Automic was less expensive than some of the other applications I looked at.

The calendar with the new version is a little bit goofy. It's not as user-friendly as in the older versions. The web client version is a little bit goofy.

That's my biggest issue. I can get past the reporting. If Automic fixes the calendar, I'd be super happy.

I have been using Automic since 2008.

Lagging, crashing and that type of stuff happens once in a while. I don't know if it's Automic or my bandwidth. Is it my internet connection that's causing it, or is it the application? We had an issue when we first went to the latest version, and it ended up being a fix on our web server. We haven't had that issue since. 

If I lag, I question whether it's my internet connection or the application, and it seems to be more of my internet connection because nobody else seems to have it at the same time. When they rolled out the hotfix, it resolved it.

Automic performs really well. It's a solid platform. We use it for everything and never have any issues. It doesn't go down. We have a lot of data that goes in 24/7, a lot of student data, real-time data, real-time processing that runs every minute. 

We don't ever have any issues. It's pretty consistent. It's one of those applications that does not go down. As for scale, we run about 14,000 jobs. In a month, it's over a million. It's probably small compared to some other companies. We're just a university, but it's a lot of jobs.

I don't have any issues rolling in anything new. From the last thing I heard, we use very little of what we're actually capable of doing. We run a million jobs a month, and that's just a tiny piece of what Automic can do. How much more could it take? I don't know, but I imagine a lot. I know some of the customers that use Automic, and it's impressive.

The quality of the customer service and support depends on who you get. I'd like to comment that their support is fantastic and I have no issues when I contact them but that's not true. It depends on who you get. 

When Broadcom acquired Automic, they trained new people and let all the experts go. If you get someone who's just reading off of a knowledge base with absolutely no knowledge, they're just reading to you and sending you a knowledge base article that's not helpful. 

If you get someone who knows the system, the coding, the back end, and how it all works, that's more helpful than sending me a knowledge base article I can read offline. It may or may not be helpful. It's similar, but not the exact same.

Neutral

The one I had before was Unicenter. That's really old. That was just awful. The only one I would compare it to is CA7, and Automic is a different platform. It's a whole lot easier.

We have it all puppetized. It's all run through Puppet scripts. Our last upgrade was a lot of work upfront, but future ones will be super easy.

The type of environments that are currently automated include PeopleSoft and Linux. We have ICS, HCM, FIN, ERA, etc. We have eight environments that we automate through Automic.

It is super important that Automic Automation can be used with cloud and on-premises environments. We run stuff in the cloud all the time, and it's easy to customize on our side for on-premises use. We don't use the cloud workload so much.

We are on-premises. We don't use any legacy systems. They've gotten rid of all the legacy stuff.

When we installed the latest version, we needed support because there were some bugs.

We reorg it every week. It's an automated, scheduled process. There is no other maintenance. Once in a while, you have to check your users and make sure that they're removed when someone is terminated or retires. That's not an everyday occurrence. I do it once a quarter. It's behind our firewall. So, if you don't have an AD account, you can't get into Automic. That mitigates security risks.

It's all a one-person job.

I started with it right after they installed it. I was one of the people who got to build everything inside of it from the beginning. The benefits were noticed right away.

The way Automic allows us to monitor and build things, create workflows, and all that, it's really easy to put together. The monitoring, alerting, text messaging, and email alerts when things fail are very efficient. 

Even the very first version was super easy to use. With the latest version, they keep adding more features to make it easier, like colors for alerts and different tabs for filtering. The benefits were noticed immediately. People enjoyed working with it because it was fun to use and watch.

We've automated our maintenance windows, reducing our automatic overtime from 14 hours to an average of 51 minutes. That's a huge money saving for my company. We've also automated some business processes. 

For example, when common contracts are due, like VMware or other IT applications, we used to manually renegotiate or pay the maintenance fees. We missed a few, and it was a big deal. Now that's all automated. 

The biggest time-saver, besides the overtime, is being able to modify run controls in PeopleSoft. Instead of manually updating values, which we do a lot, Automic updates them automatically. We've saved countless hours between my team and the campus users.

We partnered with an email service plugin for Automic. Now, our users upload a spreadsheet, and the backend code processes it to update run controls and calendars and submit jobs automatically. This saves a lot of time and removes the possibility of manual error. When we make manual changes, it has the possibility for error and it removes that. 

We've also scaled down our hours of coverage. We used to be staffed 24/7, and now we're staffed 18/5. We use the automation and alerting in Automic, so if something breaks between midnight and 6 AM, it alerts us. We have on-call staff who take care of whatever failed. We have money savings as far as salary goes. We're not staffed as long.

The pricing keeps going up, which is concerning. We're a university dependent on public funds and government funds. 

When the price keeps going up, my boss gets antsy. You know, "You better start looking for something different." We did a three-year model on the contract. This is the first time we've done that. We'll see what happens in two years when the price goes up again. 

When Broadcom bought it, they changed the yearly increase from 5% to 10%.

Overall, I would rate it a nine out of ten. 

My advice would be to take the online classes. The free online courses are really good and super helpful on how to use the tool. Don't be afraid of it. It will only do what you tell it to do.

The product is used primarily for automating IT processes. Our customer is a big telecom company called COSMOTE. They use Automic for various processes, including Sibel Automation, Oracle applications, billing, data warehousing, and core business workflows. It handles complex workflows with numerous jobs, making it ideal for large-scale operations.

The product is extremely user friendly for both operators and developers. Operators can easily monitor workflows and customize interfaces. Developers find it easy to build workflows in minutes. A standout feature is the comprehensive versioning, allowing easy rollback to previous states. The platform is also very stable, fast, and robust.

There are issues with compatibility when installing agents on legacy operating systems. This presents a problem for users with older systems. Additionally, the lack of support for these systems can complicate deployment. Despite these challenges, the technical support team is knowledgeable and capable.

I have been working with this platform for one year as a vendor, but as a customer for about ten years.

The stability of the solution is excellent. We have had minimal disruptions over the past twelve years, and any issues were related to network problems, not the product itself.

Scalability is one of the strengths of the product. It's straightforward to scale horizontally by adding more application servers or agents. These processes can be done quickly and efficiently.

Customer service and technical support are exceptional. On a scale of one to ten, I would rate them a ten.

Positive

Prior to adopting Automic Workload Automation, we evaluated various vendors. At the time, our team compared several offerings and chose this product based on its capabilities.

The initial setup of Automic on premises was straightforward, taking about an hour with appropriate scripts. While a wizard option was available on Windows, manual configuration was also easy.

Pricing has been reasonable historically, but I am currently unsure of the exact costs under Broadcom's licensing scheme.

During the evaluation phase, we considered numerous solutions from various vendors before deciding on Automic Workload Automation. There was a competing solution called Dollar Universe that we evaluated at the time.

I would certainly recommend Automic Workload Automation to others. It is a robust and user-friendly solution for automation, provided it remains cost-effective. Overall, I would rate the product a ten.

As a former customer, before co-founding a specialist automation consultancy, I used Automic Automation in the banking and financial services sector. However, Automic's versatility extends far beyond finance, as it is employed across numerous sectors, including manufacturing, utilities, pharmaceutical, government, and retail. It's impossible to think of industry where Automic isn't a valuable tool.

When I worked in the banking sector, scalability and low latency were paramount. These factors and the ability to run processes across multiple platforms – from enterprise systems to mainframes and now the cloud – were our primary drivers. Today, customers increasingly seek cloud-ready solutions, and Automic's ability to be hosted on the cloud is a significant advantage. Notably, the SaaS version of Automic is equally powerful (with the same features and functions) as its on-premise counterpart, which is rare in the Workload Automation marketplace. Ultimately, customers demand multi-platform automation solutions capable of handling cloud, enterprise, and sometimes mainframe environments, while delivering scalability and low latency. Automic Automation effectively addresses all these critical requirements.

Most processes automated with Automic are business critical. Maintaining a highly performing, robust and secure Workload Automation infrastructure is critical to any organisations well-being.

Automic's scalable infrastructure is a key differentiator in the market. It offers a comprehensive suite of advanced job types and is a market-leader in this respect. Moreover, its ability to integrate seamlessly with in-house solutions through programmatic and web service interfaces is unparalleled. This flexibility allows for simple and highly complex implementations, depending on organizational needs. While transparency and supportability are essential for any workload solution, Automic's adaptability ensures it can meet diverse requirements.

Automic Automation is instrumental in supporting our growth due to its exceptional architecture. Unlike systems limited by the number or throughput of communication or workload processes, Automic's highly scalable infrastructure eliminates the need to partition it into multiple instances to mitigate latency. This inherent scalability is one of its most significant and compelling advantages.

Managing complex workloads is simplified with Automic Automation, especially now with the added visibility provided by AAI for Automic customers. This enhanced visibility and reporting is easily understandable, eliminating the need for specialized knowledge to interpret the data.

Automic provides excellent visibility and control across our clients' operating platforms. By leveraging the AAI module, we can not only monitor jobs and processes within Automic but also extend our view to external workload tools like Redwood Tidal, IBM IWS and other Broadcom solutions including AutoSys and CA 7, which is particularly beneficial for larger organizations with diverse tooling. Additionally, AAI's advanced analytics and critical path analysis enables proactive SLA managements; identifying and alerting for potential breaches in advance, providing Operations and Support teams with the opportunity to make timely interventions. This extends to modern cloud environments where processes can be tracked from Automic initiation through to platforms like Apache Airflow, eliminating visibility gaps. Furthermore, the ability to monitor processes within applications like SAP sets Broadcom apart by offering a unified view of operations across multiple platforms, applications, and automation engines.

I would give the predictive modelling provided by the AAI module a perfect score. Thank to the substantial R&D time and investment being focused on AAI, it will undoubtedly improve over time. As AAI continues to evolve to meet the ever-changing demands of the field, customer feedback is crucial in this process. As exemplified by the development of Airflow integration which was developed in response to customer needs. Airflow is a perfect example of the increasing number of cloud-based automation technologies operating in silos, which present customers challenge due to a lack of governance and support, compared to more established systems. To address this, we must encourage Broadcom to expand the range of technologies that can be observed and analyzed by AAI.

Predictive modeling is crucial for strategic planning, especially in industries with strict regulatory requirements and tight deadlines, such as banking. Early visibility into service-level agreements is essential to ensure timely market entry or regulatory report submission. Real-life examples demonstrate the value of early warnings in preventing missed deadlines and operational disruptions. Compared to organisations relying on traditional IT Operations methods, users of Broadcom's AAI module gain significant competitive advantage including enhanced efficiencies and minimised risk. For some the primary benefit of AAI is regulatory compliance, but for  all customers, optimized processing allows faster time-to-market and increased competitiveness.

The primary benefits of consolidating multiple technology instances into a single, more capable, and scalable one have been increased efficiency and cost-effectiveness. Essentially, we've gotten more value from our technology investment. Additionally, this approach has enhanced configurability, and leverages Automic's market-leading security and user management features. For some customers, these factors have been crucial driving forces, as they can be implemented relatively quickly. Similarly, reporting capabilities are significantly accelerated. While achieving greater sophistication or transparency in workflows might require additional projects or process reengineering, the immediate advantages in reliability, scalability, and security are often substantial.

Migrating a competitive product to a new platform may reduce infrastructure or agent-related failures, but customers often resist changes, insisting on maintaining their existing commands, scripts, and execution methods. This "rubbish in, rubbish out" approach hinders immediate improvement. To achieve substantial benefits, we encourage customers to adopt a holistic view of their workloads, allowing us to optimize processes. For example, we transformed a customer's poorly structured, error-prone script into multiple well-managed jobs with enhanced error handling and visibility. While tools like Automic are helpful, our expertise as a service provider is crucial. As driving a Ferrari requires skill, utilizing advanced technology effectively demands specialized knowledge and governance. So, we would like to emphasize the importance of expert advice and support, regardless of the chosen technology.

Automic Automation always receives high compliance scores and is typically loved by security and compliance departments. Product security is highly configurable, enabling very precise definition of user access, based on each user's roles and responsibilities. Additionally, Service Level Agreements (SLAs) can be set and monitored, using AAI, tracking processes through their critical path across Automic and beyond.

Automic SaaS can dramatically reduce operational costs by eliminating the need for a dedicated team of infrastructure specialists working around the clock. The exact savings will vary depending on the organization's size but will likely be substantial. While it's inappropriate to quantify the savings as a reseller, it's clear that adopting SaaS can lead to significant cost reductions.

Automic Automation helps in automating and orchestrating processes across legacy and modern systems, including cloud environments.

Currently, automated environments span from cloud and enterprise systems to the mainframe. Applications include SAP, other ERP tools, and specific retail integrations like Oracle Retail. However, the extent of automation often varies depending on the customer. Manufacturing clients, for instance, require automation across ordering, parts, and delivery systems. Essentially, Automic manages the production lines of major companies, demonstrating the ubiquitous nature of workload automation across diverse systems and industries.

Thanks to AAI, I consider Automic Automation to be the industry leader in observability.

I have been using Automic Automation since 2007. It is simple to implement.  

Broadcom's AAI module offers advanced predictive SLA monitoring and management reporting capabilities, integrating with ServiceNow for alerting and problem resolution.  AAI provides critical path analysis and predictive alerts, analyzing and visualizing processes across diverse IT environments, including competitor tools like Redwood Tidal, IBM IWS, BMC Control-M and Apache Airflow and other Broadcom tools including AutoSys and CA7. Providing IT Operations and Support staff with a comprehensive view is particularly beneficial for large organizations, allowing them to monitor processes holistically on a single dashboard. AAI is a critical selling point for Automic, especially for corporations managing complex IT infrastructures resulting from mergers, acquisitions, or global operations.

Another advantage of Automic Automation over competitors lies in its excellent SAP integration. Its ability to seamlessly integrate with SAP systems is a key factor in winning competitive bids, as it offers unmatched flexibility and adaptability. 

Automic's programmability allows for the creation of a versatile automation framework, surpassing traditional job scheduling capabilities. 

Prioritizing simplicity and user experience, Automic ensures even junior staff can easily understand and operate the system. By enforcing standardized naming conventions and templates, Automic maintains control and clarity, especially in large-scale operations with millions of jobs. Ultimately, Automic's reliability, supportability, and ability to enhance operational efficiency through automation make it a standout choice.

There is little missing from the core Automic product, so I would concentrate on the key point of difference, Broadcom's Automation Analytics & Intelligence (AAI) module.  In my view, AAI offers a wonderful opportunity to track processes across automation engines. Further to AAI offering observability of Apache Airflow processes, I also look forward to being able to monitor other (open-source and proprietary cloud computing platform-specific) workflow management platforms. Additionally, I'd like AAI to be able to monitor volume-based SLAs in addition to time-based SLAs.

I have been using Automic Automation for 17 years.

I would rate the stability of Automic Automation ten out of ten.

I would rate the scalability of Automic Automation ten out of ten.

Broadcom's technical support is excellent.

Positive

The initial deployment is straightforward. For smaller customers, it takes days; for others, it takes weeks. It certainly shouldn't take months, especially for new clients. In fact, small to medium-sized businesses should experience minimal disruption. The majority of time should be dedicated to educating the users and ensuring appropriate business practices and policies are established correctly to help make the most of Automic's power to automate processing end-to-end.

Broadcom set the bar very high for their services partners.  Partnerships are earned and only a few make the grade. Broadcom Automation Expert Advantage Services Partners and Broadcom Automation Focus Sales Partners have huge experience.

Pricing is competitive compared to other major vendors of market-leading tools. In my experience Broadcom pricing is typically more affordable than their largest rivals.

I would rate Automic Automation ten out of ten.

Broadcom has a positive attitude towards Workload Automation.  Broadcom's Workload team exudes a sincere 'can-do' attitute. Customers can quickly access decision-makers, have their concerns heard, and receive timely responses. I see plenty of evidence of significant research and development investment in Workload Automation, making it an excellent time to be a Broadcom customer. They offer strong products and are genuinely committed to customer satisfaction.

Automic SaaS is relatively new to the market, so while most of my customers are exploring it, few are ready to implement it immediately. However, I anticipate that the majority of small to medium-sized businesses will adopt SaaS, and I believe we will be surprised by the number of large corporations that follow suit.

Maintenance is required for on-premise deployment, which typically needs upgrades every two years or so. With the SaaS deployment, however, these updates and improvements are managed by Broadcom.

I recommend Automic Automation. It is particularly well-suited for organizations that are forward-thinking and prioritize technology. I believe that if you were to create an RFP with challenging requirements for vendors, such as the ability to handle complex integrations, dynamic process flows, and Python interactions, Automic Automation would excel. Its strengths are most apparent in organizations with robust technical capabilities, but it can also be used effectively by less technically advanced companies. Ultimately, Automic Automation tends to be favoured when customers demand a high level of technical proficiency from their solutions.

We use Automic to schedule and automate our financial jobs. It is primarily used for our financial processes, such as closing the books at the end of the quarter or year. When closing the books, we need to load the data from one system to the other. The jobs involved in loading the data are automated through Automic. We have more than a thousand critical jobs automated through Automic that vary in complexity from simple to highly complicated. 

Some benefits of Automic were immediate. For example, we instantly increased productivity in managing our data workload. It became effortless. While those benefits were immediate, others were long-term benefits. 

It enabled us to build more complex workflows and manage all the data loads end to end in Automic, which was not possible before we implemented it. Those kinds of benefits took a bit more time. We began to realize those benefits in around a year because it took time to understand the tool, its features, and what was possible with it.

We can use Automic to manage workloads across multiple operating systems. Our systems are hosted on Windows, Linux, and the cloud. Automic's good log-capturing methodologies help us reduce workload failure rates. Those logs help us do a detailed root cause analysis, preventing those failures in the future. Some of our systems are on AWS, and some are on Azure. Our Automic installation is on Azure, so we operate across multiple cloud environments.

Automic Automation helps free up the bandwidth of our contractors and employees to focus on more important things. Our systems are financial, so they have to abide by SOC compliance, and Automic's controls and logging enable us to maintain SOC compliance. 

We have achieved productivity benefits and avoided costs. We could repurpose some of our costs in other areas that we would not have prioritized otherwise. 

Our financial processes have stringent requirements, especially during the quarter close and one-time close periods. Any deviation from our SLAs gets escalated, so we must be on top of all our workloads running through Automic. Real-time monitoring is helpful because as soon as the issue occurs, it sends an alert, and we don't waste time not knowing what the issue is. We know what the issue is and take action on it. We can reduce any impact due to the issue.

I like the connectors Automic has provided or the agents that give me the flexibility to connect to various source and target systems. It's pretty easy to manage complex workloads using Automic. Its user interface makes it easier for us to manage.

We can monitor job progress in real time, and the IT teams' visibility into the progress is excellent. In the event of any issues, the error messages that Automic sends help us to debug the problem.

From a features perspective, we still need some agents to connect to specific systems that Automic doesn't have. Expanding their available agents would make the tool more compatible with various systems that other customers may have.

I have used Automic for about eight years.

We've never had a crash or any stability issues. There have been some infrastructure-related issues that caused the server to go down, but Automic has been stable.

I rate Automic nine out of 10 for stability. We have not encountered any use case that we could not automate with Automic. From that perspective, the scalability is good for us. It has been able to meet all our needs. 

I rate Automic support nine out of 10. They are responsive and bring a lot of expertise to the table. We have been assigned an account executive, who provides fantastic support.

Positive

Deploying Automic was somewhere in the middle. It wasn't too complicated, but it wasn't a cakewalk. We are on the cloud. We started on-prem, but then as a company strategy, we moved all our applications to the cloud. Automic is also on the cloud. 

When we started implementing Atomic, we set a scope to implement Automic over many years, and that scope has gradually increased. In the beginning, it was a four-month project that included all our financial jobs and a solid chunk of jobs that we were trying to accommodate in our topic. After deployment, it's fairly easy to maintain Automic. You just need to do regular patching and updates.

We generally work with IT vendor partners and service companies. The Automic team also collaborated closely with us to ensure they provided their product expertise during our migration to our scheduling tool. Four from my company were on the deployment team. 

Before I joined this company, Automic had a contract with its parent company, and their pricing was very competitive. However, when we split into multiple businesses, the contract increased significantly, becoming an expensive tool. 

Make sure you understand your licensing requirements and the model that Automic offers. You have to count the nodes and the agents. As a product owner, you should know what your licensing requirement will be based on how Automic does the licensing counts. 

I rate Automic Automation nine out of 10. Before deploying Automic, you should ensure your team has developed some technical expertise so that the systems or scope that you identify for Automic automations are feasible with the tools. You should also ensure that the agents are available and that they work with the types of systems you're trying to connect.  

We use Automic Automation for our enterprise scheduling software. 

It automates a lot of our financial and CIS processes. It is used for file transfer processes and various business processes. Our CIS and financial processes are very deep.

It is not at all difficult to manage complex workloads using Automic Workload Automation. Once it is set up and running, it is usually a matter of monitoring. The individual developer group manages our own clients, and they are usually pretty self-sufficient and have monitors in place that will send them emails or something to keep them alerted of things that are not working. It is pretty seamless and does not require a lot of heavy lifting to keep it going.

It is very well suited for managing processes that span multiple operating platforms. We do that for several of our clients.

I am sure it has freed up staff for other projects or tasks, but I do not work with each individual team, so I do not know those details.

It has improved the compliance processes. The clients that fall in the compliance realm are always checked at least once a year to make sure their processes are not abandoned. If they are abandoned, they are being taken care of. The reporting structure within Automic Automation helps them to get results to support their findings.

We use Automic Workload Automation to automate and orchestrate processes across legacy and modern systems. We have automated CIS financials, PeopleSoft financials, and all kinds of legacy or homegrown application processes.

Automic Automation can be used with cloud and on-premises environments. This was very important when we were migrating from on-premise to the cloud. We have now migrated almost everything in our environment to Azure, but at the time, it was very important that Automic Automation was able to cross between the cloud and on-premise.

The ease of use is valuable. It is very intuitive. Usually, anyone who starts with it is up and running within a few minutes without requiring much assistance afterward. 

There is room for improvement in reporting. There is a lack of reporting capabilities.

I have been using Automic Automation since 2011, so it has been about 13 years.

There is no instability. It has uptime, and any downtime occurs only during maintenance.

It is also very scalable and capable of handling large volumes of data well.

If you put the tickets in for which you need help right away, they get back to you right away. If you tell them you do not need immediate assistance, they will keep in touch with you. If it is a medium severity, there is usually a two to three-day turnaround on answers, and that is what I expect.

Positive

We migrated from TWS to Automic, and it addressed our needs effectively. 

It took us a little bit of time to see its benefits after we deployed it. When we first deployed it, there was a lot of trial and error because we migrated from TWS. There was a lot of tinkering around to get it to work in Automic Automation, but for the most part, it transferred over from TWS pretty well.

I worked on the iSeries before, and we used a couple of different tools there. They were not ones that would run on Windows or Linux systems. They were just on iSeries. Automic does better on the Windows and Unix platforms. They have a connector for the iSeries, but they do not run on the iSeries.

We have it within our environment. It is in the cloud, but it is in our environment. It is not SaaS.

The initial setup was not difficult due to Automic Automation itself, but migrating from TWS had challenges. Putting up an Atomic Automation system would not be as difficult as migrating from another scheduling software package.

It is pretty much a one-person job. I manage the entire system and receive assistance from database administrators when it comes to the database. Other than that, it is all me.

I also do all the maintenance work, which includes doing upgrades and things like that once or twice a year. I try to keep up to date on patches and releases.

It is a comprehensive project. Be prepared to invest time in learning and understanding how an object-based system like this works. 

I would rate Automic Automation a ten out of ten.