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Automox pros and cons

Vendor: Automox

4.5 out of 5

20 reviews
100% willing to recommend

Pros & Cons summary

Automox significantly reduces update time per device to just a few minutes per month, enhancing efficiency in IT management by supporting multiple operating systems. Exemptions for certain machines, customizable Worklets, and automatic patching streamline updates. However, limitations include manual client setup, lack of profile syncing, steep learning curves, and absence of onsite repositories, affecting bandwidth. Improved reporting and inventory capabilities are needed for broader insights.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Automox effectively reduces the time spent on updating each machine from 15 to 30 minutes a month to just a few minutes, saving many hours monthly.

The ability to patch multiple operating systems with one tool enhances the efficiency of IT management.

The feature of exempting certain machines from specific patches is crucial for maintaining older software versions and avoiding unwanted updates.

Worklets allow customization for different environments, acting like third-party applications, which significantly saves time and effort.

Automox's automatic patching is highly valued for keeping devices updated efficiently, with minimal manual intervention.

CONS

Automox lacks the ability to copy and sync profiles and worklets between managed organizations, as well as top-level user access control across companies.

Users report a steep learning curve with patching concepts due to having to split everything into groups and assigning various policies.

Setting up accounts for multiple clients is manual and time-consuming, with no inheritable permissions for easier account management.

There is a need for additional detailed reporting and better inventory capabilities to extend beyond built-in software insights.

Automox currently requires all devices to receive updates directly from the internet without the option for an onsite repository to reduce bandwidth consumption.

Automox Pros review quotes

JA

CEO at ThreatAware

Mar 18, 2021

It's super easy to use and we haven't found anything easier.

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JL

Director Of Business Operations at Ihloom Cybersecurity

Mar 24, 2021

The fact that it's just one product that can patch multiple operating systems is really great.

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President / CEO at B/Net Systems

Mar 26, 2021

Previously, we would run a report, scan it, and compare it. We were spending 15 to 30 minutes a month on each machine on this stuff because you would find stuff that wasn't up to date, then you had to fix it. This solution takes that time down to minutes. Automox saves us easily many hours a month.

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JT

IT Director at a healthcare company with 501-1,000 employees

Apr 5, 2021

The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires.

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Vice President at Atlantic.Net, Inc.

Apr 13, 2021

The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours.

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JS

Security Engineer at a retailer with 501-1,000 employees

Apr 28, 2021

Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment.

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Senior Project Manager at a government with 51-200 employees

Aug 3, 2021

They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic.

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Owner at Saje Network Systems

Nov 18, 2021

Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool.

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reviewer1676184

Vice President, Corporate Infrastructure at a media company with 501-1,000 employees

Nov 23, 2021

Its flexibility is most valuable.

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EMEA Senior Systems Engineer at Quaker Chemical Corporation

Mar 24, 2023

It's easy to deploy agents to endpoints.

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Show 9 more reviews (out of 19)

Automox Cons review quotes

JA

CEO at ThreatAware

Mar 18, 2021

The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage.

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JL

Director Of Business Operations at Ihloom Cybersecurity

Mar 24, 2021

As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned.

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President / CEO at B/Net Systems

Mar 26, 2021

When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now.

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JT

IT Director at a healthcare company with 501-1,000 employees

Apr 5, 2021

Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \

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Vice President at Atlantic.Net, Inc.

Apr 13, 2021

We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs.

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JS

Security Engineer at a retailer with 501-1,000 employees

Apr 28, 2021

There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner.

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Senior Project Manager at a government with 51-200 employees

Aug 3, 2021

The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted.

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Owner at Saje Network Systems

Nov 18, 2021

The stability has come a long way from what it was like when it started and now it's really good.

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reviewer1676184

Vice President, Corporate Infrastructure at a media company with 501-1,000 employees

Nov 23, 2021

It should have integrated workstation access. So, there should be a remote desktop feature.

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EMEA Senior Systems Engineer at Quaker Chemical Corporation

Mar 24, 2023

They need to improve the automation features.

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Show 9 more reviews (out of 19)

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