Automox Reviews

Organizations benefit from Automox through significant time and cost savings, improved operational processes, and enhanced compliance management. Users express contentment with features like reporting, patch management, and system visibility, which streamline tasks and reduce time spent on maintenance. Automox facilitates better security compliance, allowing users to bid more effectively on deals. While some find it challenging to quantify gains, they recognize the benefits in reduced man-hours and increased operational efficiency.

Enterprise users find Automox's pricing reasonable and competitive compared to other solutions. Featuring a per-endpoint monthly cost, Automox is valued for its ability to manage multiple operating systems, including Windows and Linux, in one platform. The subscription-based model eliminates the need for expensive on-premises equipment. Organizations often benefit from the free trial, which supports evaluation without commitment. Resellers can obtain volume discounts, offering attractive pricing for larger deployments. Automox's transparent licensing includes essential support.

• "The cost is very reasonable compared to the competition."
• "Its licensing for a year was nine grand. There was no additional fee."
• "We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."

Managed service providers leverage Automox for patching clients' systems, internal maintenance, and compliance management. Automox is used for endpoint security, configuration, and policy control, enhancing visibility and facilitating automated tasks through worklets. IT firms deploy Automox across various environments, including public and private clouds, to ensure regulatory adherence. Municipalities use it for compliance in police and EMS systems. During remote work, Automox supports distributed networks, enabling efficient patch management across numerous endpoints.

Automox’s customer service and support team is highly praised for their responsiveness, knowledge, and effectiveness. Users report timely assistance from skilled personnel, quick resolution of issues, and a partnership-like experience. Responses are provided within 24 hours with detailed information. There are instances of misunderstandings, but the quality and attentiveness surpass what is expected from larger companies. Clients express contentment with the positive interactions and have no significant complaints regarding their support experience.

Automox's initial setup was simple and efficient for many, with most highlighting ease of policy creation and agent installation. Users appreciated the intuitive interface and guidance provided by Automox's customer support. While some faced challenges during policy inheritance or account management, the deployment was generally quick, often completed within hours, even for larger environments. The setup process benefited from customization options and minimal client-side configuration, making it suitable for both small and large organizations alike.

Automox is scalable, with some users noting issues in multi-tenant environments or manageability when adding clients. Many users report smooth scaling for hundreds to thousands of endpoints, with most finding it easy once set up. Some have experienced console load time issues or unexpected billing increases. They indicate plans to expand usage, while others are fully implemented with no immediate expansion plans. The scalability is generally seen as effective for varied organizational needs.

There are mixed perceptions regarding Automox stability. Some users report consistent, reliable operation with stable agents and minimal downtime. They appreciate the continuous availability and swift incident updates. Others mention occasional issues with feature performance, leading to a moderate stability score. Many find it comparable to other industry tools, noting similar challenges with network systems. While earlier versions required development, many agree current stability is strong and meets industry expectations.