BigFix Reviews

Being able to hit all of our endpoints is the most beneficial feature of this solution. It mainly gives us a lot of consistency. For example, with the previous product that we were using for endpoint management, we were getting like 70-80% completion on most tasks. With BigFix, it has moved past that and we're now achieving 98-99% completion.

It just streamlined the whole process, because it allows us to manage everything from one endpoint solution. It's reliable. So, we never had to spend time with the senior technicians for circling back to remediate all the ones that it missed.

Probably, there is need to just expand the WebUI and make it a full management console and really deprecate the Windows-based command console. They should definitely update the web reports to make it up to the executive level, something I'd actually want to show them, i.e., instead of having to rebuild everything outside in Excel.

In brief, it needs to expand the WebUI, get more granular permissions and then just getting web reports, that are on par with the year we're in.

We just ran into something, during the last update of version 9.5.3. We're still trying to figure out, if it was the update or not. But, we've had a couple of issues recently with some different things and as to how it's running, as far as the permissions go. Other than that, it has been great.

It goes back to reliability. I was in this company before they started using BigFix. We broke it over and over on our old endpoint system and it was just getting to the point where it wasn't even saving us time anymore. That's how we knew we had to invest in a new solution.

For us, initial setup wasn't complex because we are a fully owned subsidiary of a company that already had it all built out. Basically, they just added us in. For us, it was super straightforward, just like a simple click.

We looked really heavily at LANDesk; they offer a similar product. We ultimately ended up going with BigFix, because of its pricing. Being a subsidiary, we were able to jump on our parent company's license and get a volume license for the enterprise, versus having to going out and get our own solution.

There are so many things that I look at before selecting a vendor. The biggest ones are just honesty and a proven concept. We don't like to spend a lot of time sitting around the table, talking about what it can do, rather I want to see it, do it. So, those hands-on demos are a live proof of concept in our environment and that is what we always try to strive for.

Be careful. It's a super powerful tool. It can be unforgiving, i.e., if you do some of the things wrong, it can be a nightmare. There are a couple of things that we've learned in our environment, especially with the APIs and some of those things that can be devastating, if they're done wrong.

I'd probably say it's a great asset for inventory management. You don't know, especially in our environment, where everything is and it just appears. Then you can track down what belongs to whom, for inventory purposes.

There is some complexity, a learning curve, but overall it's a great product. I have and will recommend it to anybody.

The most valuable feature for me is being able to reach all systems at once.

I would probably just say the user interface and the web portal option. They came up with a GUI interface to use on the web, so it's very user-friendly. It's good for your lower level operators. Maybe a little more up-to-date interface would be better. It still has an older interface on the console.

Stability is great.

With regards to scalability, it's come a long way. I've only been working with it for about two years, and in those two years, it's evolved so much.

The technical support is always good.

I wasn't involved in the initial setup for this company.

Price and support were the most important factors we considered. I wasn't actually involved in this setup so I don't know which other professional endpoint security companies were on the shortlist.

It's great if you're looking for an all-in-one inventory management, patch management and security tool. Now they have also added Detect, which is an awesome response tool. It's almost getting to a one-stop shop solution for inventory and patch management and automation.

The most valuable feature of this solution is real-time recording.

We use it for planning a lot of distributions and we get results immediately, so as to see when it's being deployed.

We would like to see enhancement of the web UI.

The stability is great.

It scales well, this is a great product.

We have used technical support, we went through all of that. They're wonderful and have been really helpful. We're good now because of them.

We did a proof of concept, looked at the other competitors and after scaling all of them on a matrix, IBM ended up being the best option for us.

The most important criteria while selecting a vendor are the product's stability, relationship with the support team, salesperson and technicians.

The setup was very complex. It was very bumpy and we had network issues. But, they worked with us and we are happy now.

Talk to us, see what are your challenges and go for it!

Near world PCI compliance and patch. We share the modules that we own for BigFix. So, those are the most important.

Our compliance levels - i.e. our compliance percentage has improved.

Simulators could be introduced.

None that I can think of. It does what we purchased it for. So, there isn't really anything that I can think of to add to it.

It is very stable. Streaming, of course, will do it.

I manage and control the relays and everything, so it's easy to put new relays up and configure them.

The technical support is usually pretty good. However, I had a ticket that stayed open for a couple of weeks which I didn't get a response to. Then when we got the response it wasn't really good. So they could have told me sooner than two weeks.

We did an audit. A PCI audit. We were looking for reliability. Also cost and support were considerations.

I did the initial setup, it's fairly straightforward.

I wasn't part of the evaluation of other products.

Definitely look at BigFix to consider it as a solution.

The most valuable feature for me is patching, because it's helped me to make sure I am always compliant. It's completely transparent. I can take care of what I need to do because BigFix is doing the patching by itself.

It is always taking me to the right level of security compliance.

Maybe they could introduce a preview of what is going to happen next, because generally what the project is doing is just asking you to execute some actions. I'd like to see a pop-up which says you are expected to do this or that and then I can decide if I have to do that today.

I never had problems, so I think it's highly stable.

I don't know about scalability because I'm not using it for a larger scale.

I haven't used the technical support.

I was not involved in the initial setup.

For me, the perception that I can see in the market about stability, quality and all those kinds of things is important when selecting a vendor. Cost is definitely also a criteria.

I would advise them to just do it.

The most valuable feature of this solution is its ease of use.

It improves the productivity of our organization, by helping the technical guys in our team.

We would like to see more of the extended reporting feature. It would help the technical teams, so as to drill down into the reports further.

The stability is good.

Scalability is also good.

This solution is giving us the results that it's meant for.

You should definitely take a look at it.

The most important criteria while selecting a vendor are the reliability, cost and technical support.

The most valuable features are the endpoint management capabilities of what you can actually control on your endpoints, as far as vulnerability assessment, compliance, and making sure that they are up to date on multiple platforms. One single-user-stop-shop is really awesome.

A benefit is being able to do it from a single place; whether it's Windows, Linux or Solaris, the user interaction doesn't change for the operators. We can teach one on Windows and one on Solaris to do the same thing. For them it's very simple, because it all looks the same. That why I dig it.

Scalability is big for us. To be able to scale faster and quicker, with more people coming in. Probably, more of a cloud initiative presence would be good, possibly as a SaaS, that would be amazing. Yeah, I think that's what we are looking for.

Stability is solid. Very, very solid. We rarely have issues and if there are, it was usually due to old architecture issues, but we've taken care of that and since then, we really haven't had any.

Scalability could be better. I know they're improving it. They are talking about it. They preached about it a lot at a recent IBM conference, specifically. We are kind of looking forward to that.

Technical support is getting better. About five years ago, it was horrible. Over the last couple of years, it's gotten better; more engagement and more knowledge transfer, it seems like, to the first-tier level support for IBM.

I came into the company and it was already there. So, I'm not sure about previous solutions.

I was not involved in the initial setup.

It is a highly effective tool if you're cross-platform. It really gets the job done simply.

I really do dig it. I had worked with it previously, got a different job, not using it. After a little bit I came back and just looked for a job that was still using the BigFix tool. I sought out jobs specifically looking for it.

Knowledge of the tool is important when selecting a vendor. Anyone can come and take you out to lunch, or wine and dine you. That's fine, they all do it. But to be able to have someone walk up to you and know how the tool actually functions is most important to me. I don't know which vendors were evaluated.

It's easy to manage. It gives me great power over the devices that I manage with very little effort, compared to other products. With other products, it takes a lot more effort just to do the same kind of work.

It has one central location to manage all the different platforms that we have such as desktop, Windows Servers, Linux Server, Solaris, AIX and zLinux. It's great to be able to manage them all from one central location.

The feature that I would like them to implement is for the command line and I know this is probably against the design. We come from the command line and sometimes, you want to talk to the agent in real time. Seems like now with the new BigFix CLI, it's heading in that direction. It's something that we've been craving for, because sometimes you want to just talk to this agent and not have to wait. You just want to discuss things with them and get the result back. That will be great. Still, you have to dance around and probably do some voodoo in order to get that data back. We come from the old framework, in which you send a command and get your return back. This kind of power is gone in BigFix, but we love all the other stuff.

Usually after upgrades, you have some hiccups but they're manageable. It's kind of common between products, after upgrades; either it is a learning curve or it could be a bug and then it's fixed in subsequent patches. So, nothing out of the ordinary, but it scales well.

This solution scales well.

I use the technical support for stubborn kind of issues, that won't go away. However, not as much as for the other products. They're very knowledgeable and it sounds like a different breed with the IBM support.

Actually, we had all the tools and we pulled them out, after which we went to BigFix. The reason why we chose this solution is because the government paid for it.

The setup is very easy. I usually have to tell them how hard it is, but then I can do it within a day. So, this is also a very big feature.

This product is extremely easy. If you've never implemented this type of three-tier architecture tool, then you don't know it. But, for anybody who has carried out such an implementation before, it is very straightforward.

Support is the most crucial criteria while selecting a vendor, because when things hit the wall and everybody's heated and trying to finger-point, you want someone that have the backbone to say, "We'll take care of it." IBM can do that. They never try to say, "No." They take the heat really well and they control it. Big corporations are looking for that kind of security that the company can provide and they're going to put as much resources as needed, so as to get the problem solved.