It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
Ivanti Neurons for ITSM excels in service management with ITIL 4-certified processes, supporting ticketing and change requests in banking and HR. Features include AI-driven automation, workflow customization, patch management, and an intelligent chatbot. Users value its integration with third-party solutions, cloud capabilities, and robust incident management. Needs include better non-Windows support and configuration ease.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
IT Care Center serves as an IT ticketing system for incidents, requests, and workflows like new hires and exits. Organizations use it for case creation, resolution, and approvals, along with asset, change, and license management. Users value its flexibility, customization, and integration, despite challenges with global support. Many suggest improvements in mobile functionality and admin training.
The licensing model is very flexible.
Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements.
The licensing model is very flexible.
Compared to other products in the market, pricing is reasonable. It does meet our usage and requirements.
Motadata ServiceOps enhances IT service management with its robust incident management and automation capabilities. It offers valuable features such as a user-friendly dashboard and customizable workflows. However, there's room for improvement in its reporting functionality to provide better insights for users.
